Oh Polly Opiniões 

Resposta da Oh Polly

27/06/2025

Hi Esperança,

Thanks for your review, and we're sorry to hear you haven’t received your order.

We’ve reached out via Trustpilot for more info but haven’t received a response. Based on the reference number, it appears the order may have been placed through an imitation website, as we can’t find it in our system.

We'd therefore recommend contacting your bank if you have any concerns.

Just to clarify, our official websites are:

ohpolly.com
us.ohpolly.com
au.ohpolly.com
ohpolly.ae
boandtee.com

If your order was placed through one of these official channels and you're still experiencing issues, please get in touch via our contact form or email us directly at hello@ohpolly.com.

Best Regards,
Oh Polly Customer Care Team

Resposta da Oh Polly

20/12/2024

Hi Annie,

Thank you so much for leaving us some feedback!

We are so sorry for the inconvenience caused by the courier, but we’re glad that our team could step in. Your satisfaction is always our priority, and we’re delighted that the dresses exceeded your expectations in both quality and value!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

Resposta da Oh Polly

16/12/2024

Hi,

Thank you for providing such a detailed review about your experience with us. Your feedback is very valuable to us and we promise to help in any way that we can!

We're so sorry to hear about the delays with your delivery.

I'd love to look into this for you, however, we haven't received the necessary details that we requested from Trustpilot to rectify the situation - I am so sorry about this!

Therefore, can I kindly ask that you please provide the requested information to the Trustpilot. We'll be more than happy to personally look into this for you, and provide a solution that you're happy with!

Alternatively, you can email us directly on hello@ohpolly.com with the relevant information. Please also be sure to quote your review number which is I-00501.

I can assure you that your experience doesn't reflect the standards we aim to uphold, and your feedback is vital in helping us improve.

Once again, thank you for taking the time to leave a review and for giving us the chance to rectify this!

Best regards,
Lauren
Oh Polly Customer Care Team

Resposta da Oh Polly

5/12/2024

Hi Mariana,

Thank you so much for leaving us some feedback!

We’re thrilled to hear that you adore our pieces and have been a loyal customer. Your kind words about our quality and customer service mean the world to us.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Oh Polly Customer Care Team

Resposta da Oh Polly

1/11/2024

Hi Jorgiane,

Thank you for leaving us a review.

I’m happy to confirm that we have updated the size of your dress as requested. You’ll be able to see this change reflected on your order status page. Your order is also being shipped via Tracked Economy, which typically takes 5-6 working days.

If you have any other questions or need further assistance, please feel free to reach out to us directly at hello@ohpolly.com. Take care!

Best Regards,
Charlotte
Oh Polly Customer Care Team

Resposta da Oh Polly

19/08/2024

Hello Daniela, thank you for taking the time to leave us a review about your experience. Your feedback is very valuable to us and your honesty means a lot!

I can see that you opened two tickets at 8 PM on Friday. While our current response time is approximately 6 hours, I am so sorry for any delay in getting back to you. I understand how frustrating this must be, especially when you're eagerly awaiting your order!

I've just sent you a quick email addressing the concerns you've raised in your review. I hope it sheds more light on the situation for you.

I hope that I’ve been able to resolve this for you today but please don’t hesitate to email us at hello@ohpolly.com for further assistance - we’re always happy to help!

Take care,
Charlotte. x

Resposta da Oh Polly

6/08/2024

Hey Guida, thank you so much for leaving us some feedback!

We're glad to hear that you found our refund process efficient. Your satisfaction is very important to us, and we're pleased that we could meet your expectations.

Should you need anything else, or have any questions, please don't hesitate to reach out. We're always here to help!

Take care,
Charlotte. x

Resposta da Oh Polly

15/07/2024

Hey Ana,

Your review truly means the world to myself and the rest of the team. Our customer service team is dedicated to providing the best service possible so please trust that your kind words have been passed on!

Livia x

Resposta da Oh Polly

20/06/2024

Hello Larissa,

Your review truly means the world to myself and the rest of the team. Our customer service team is dedicated to providing the best service possible so please trust that your kind words have been passed on!

Livvy x

Resposta da Oh Polly

18/04/2024

Hey Yara, thank you so much for leaving us some feedback!

It’s reviews like yours that inspire us to maintain such a high level of customer service. You were an absolute pleasure to serve and we look forward to serving you again in the future!

Should you need anything else, or have any questions, please don't hesitate to reach out. We're always here to help.

Take care and enjoy the rest of your day!

Thanks,
Charlotte. x

Resposta da Oh Polly

3/02/2024

Hey Lallisa,

Thank you for providing such a detailed review about your experience with us. Your feedback is very valuable to us and we promise to help in any way that we can!

I'd love to look into this for you, however, unfortunately the names you've provided do not match the name on the orders corresponding with your email address - I am so sorry about this!

Therefore, can I kindly ask that you please reach out to our customer service team at hello@ohpolly.com, and ask to speak to Charlotte or Liv C/H. We'll be more than happy to personally look into this for you, and provide a solution that you're happy with!

I can assure you that your experience doesn't reflect the standards we aim to uphold, and your feedback is vital in helping us improve.

Once again, thank you for taking the time to leave a review and for giving us the chance to rectify this!

Take care,

Livia x

Resposta da Oh Polly

Actualizada a 1/02/2024

Hello Elizabeth, thank you so much for sharing your experience with us. Unfortunately, it seems you've ordered from a fake website - I'm so sorry about this!

The number provided here, and on your ticket with our customer service team, is not regarding an Oh Polly purchase (starting with OP, BT, or PD). I'd therefore consider contacting your bank.

Genuine items are only sold on our official websites/apps listed below:

ohpolly.com
us.ohpolly.com
au.ohpolly.com
ohpolly.ae
boandtee.com

I hope that I’ve been able to assist you today but please don’t hesitate to email us at hello@ohpolly.com for further assistance - we’re always happy to help!

Thanks,
Charlotte. x

Resposta da Oh Polly

29/01/2024

Hey Indira, thank you so much for leaving us some feedback!

I am so pleased that you found our service to be fast and efficient. We prioritise customer satisfaction and pride ourselves on our excellent customer service. Your feedback is super valuable to us so we've passed it onto Sara - they'll be thrilled to read it!

Should you need anything else, or have any questions, please don't hesitate to reach out, Indira. We're always here to help.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Charlotte. x

Resposta da Oh Polly

26/01/2024

Hey Rita!

Thank you so much for sharing your shopping experience with us! We're thrilled that you had such a positive experience with our service. Thank you for recommending us—we truly appreciate your support and are here whenever you need us!

Livvy x

Resposta da Oh Polly

15/12/2023

Hey Stefani,

Thanks so much for leaving us a review - we really appreciate your feedback!

I am so sorry to hear that your items didn't fit perfectly. We constantly review our sizing to make sure that it's as accurate as possible.

Not to worry! I can see you've registered a return. Your refund will be processed once your items have been scanned into our warehouse.

If you need any assistance or require any information about your return, please email us on hello@ohpolly.com - we'd love to help!

Livia x

Resposta da Oh Polly

31/10/2023

Hello Sandra,

Thank you so much for taking time out of your day to write us a review - the feedback we receive is essential for us to look at ways to improve our service.

I am really sorry that our delivery service let you down on this occasion. This is not the standard level of delivery we expect from our couriers and so I cannot apologise enough for the inconvenience caused here.

I have looked into this and I am pleased to see my colleague did rectify this issue for you at the time and refunded your delivery costs.

I've sent a follow up email to discuss this further and hopefully turn this negative experience into a positive one for you. Please look out for my email in your inbox that should arrive shortly.

Once again I'd like to reiterate how sorry I am for the disappointment caused by this order.

- Meg x

Resposta da Oh Polly

13/10/2023

Hello Juelma, thanks for getting in touch and for taking the time to leave us a review. We truly appreciate your honesty as your feedback helps us improve our service to provide the best experience we can for our customers.

I truly am so sorry for the disappointment caused by our sizing. We aim to make our sizing as accurate as possible, and have our very own size guide so our customers can feel amazing in our items! Nevertheless, your complaint has been logged with our garment technician so it can be looked into further.

The good news is we now offer exchanges worldwide, so customers can exchange their items for a different size! Exchanges are a cheaper and more efficient way to return for a different size, and we are working to make this service as seamless and efficient as possible.

For future reference, feel free to send us an email if you're unsure about the sizing of our items. Get in touch with your measurement for your bust, hips and waist and we'll be happy to provide recommendations for you!

I have gone ahead and sent you an email in regards to your review. Hopefully you're pleased with the solution provided but please don't hesitate to get back in touch if there is anything else we can do for you.

Once again, thank you for your honesty. Take care and enjoy the rest of your day, Juelma!

- Aaliyah x