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FactoryPure Reviews 

2,152
•
TrustScore 5 out of 5

4.8

Home Improvement Store
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Review summary

Created with AI, based on recent reviews

Considering 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting items are substantial, well-made, and perform as advertised. Many people highlight the efficient delivery service, with products arriving quickly, on time, and professionally packaged. The customer service is often described as helpful, knowledgeable, and proactive, providing excellent support and follow-ups. Reviewers appreciate the easy ordering process and competitive pricing. However, some customers also noted issues with customer service, describing unhelpful or rude interactions, or being directed to manufacturers for problem resolution. A few others received damaged or used products, or experienced delivery problems leading to items not being received or arriving in poor condition.

What people talk about most

Product

Customers generally express satisfaction with the products, often highlighting their quality, functionality,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and free shipping,... See more

Quality

People report positive experiences with product quality, noting that items are as advertised and of super... See more

Order

Reviewers highlight positive aspects of order, with many praising the ease of the ordering process and prompt... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as great, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THIS WAS NOT WHAT I EXPECTED!!! I AM ALWAYS HESITANT WHEN MAKING A LARGE PURCHUSE ONLINE, WAS EXPECTING SOMETHING TO GO WRONG....BUT FOR A NICE CHANGE I WAS WRONG!!! EVERYTHING WENT SUPER SMOOOOOOTH!... See more

Rated 5 out of 5 stars

We purchased a Micro Air flex from Factory Pure ,the product was delivered on time , packaged well and at a great price. The site itself is easy to navigate and checkout was a breeze. We live... See more

Rated 5 out of 5 stars

Eugene was amazing. Possibly the best customer service I've ever had. He went out of his way to contact the manufacturer to answer a couple questions I had prior to buying. Then after the sale, foll... See more

Rated 5 out of 5 stars

My GUO095 48V utility cart came in about 7 days and was packaged excitedly well. Not a scratch or dent. The assembly was smooth and the instructions were adequate. I did have a problem after 1 hour of... See more

Company details

  1. Home Improvement Store
  2. Air Conditioning Store
  3. Appliance Store
  4. Furniture Store
  5. Generator Shop
  6. Wood Stove Shop

Written by the company

FactoryPure is a leading online retailer of top brands of generators, power equipment, and more. FactoryPure is based in Texas, and has been in business since 2013.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,152)

601 reviews in the last 12 months

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Rated 5 out of 5 stars

I called FactoryPure and the customer…

I called FactoryPure and the customer service was above and beyond. The knowledge of the product and warranty was awesome and refreshing. I actually took the longest warranty available because I was made aware that doing so provided a discount that was a no brainer! Thank you!

16 July 2026
Rated 5 out of 5 stars

The Vevor Portable Ventilator 12" Heavy Duty Cylinder…

This Ventilator 12" Heavy Duty Cylinder Fan with 16.4' Duct Hose exceeded my expectations. It's powerful, well-built, and moves a large volume of air with ease. The included duct hose is sturdy, easy to attach, and long enough for a variety of ventilation jobs. I used it to improve airflow in a confined workspace, and it performed flawlessly. Setup was quick, the fan runs reliably, and the construction feels durable enough for regular heavy-duty use.

I also had a great experience purchasing it from FactoryPure. The ordering process was smooth, shipping was fast, and the item arrived exactly as described and well-packaged. Overall, this was an excellent purchase, and I would definitely recommend both the product and FactoryPure to anyone looking for reliable ventilation equipment.

16 July 2026

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