Although i can not review the quality of the product, I can review the customer service side. I have read a lot of negative things about the support from customer service team and although I do believe these, I can positively say I have had a very good experience with them. I had to cancel my order because of moving house due to my career, so I completed the cancel my order form on the website and today followed it up with a phone call and the lady was very helpful and told me that this had been canceled and they were processing my refund which I would have in 2 - 5 days. The reason for only 4 starts is because I can not review the product.