IKEA Reviews 

My experience with this shop fell well short of what I was hoping for. I was left waiting without any explanation for the delay. Customer support was slow to respond and didn't really resolve my issue. Sizing was off compared to the chart listed on the product page. Can't really recommend this based on my experience.

Truly awful experience. Ordered a kitchen which was going to take 3 days back at the beginning of July - still waiting for issues to be fixed! Customer services are shocking they have no clue what is going on. Shoddy workmanship and no ownership or accountability and a severe lack of customer service and apology. Ordered bedroom furniture which apperently you can amend the delivery date on line - you cant so after waiting 40 mins got put through to someone and amended the date - guess what!? It wasnt changed! Absolute joke of company clearly employing cheap labour as no one does their job right! Sick of calling and waiting and then nothing being done!

Cancelled my order without telling me!!
Bought and paid for my kitchen, only to have them cancel parts of my order and not tell me, multiple items were cancelled and re-ordered after changing a delivery date - which was unnecessary in the first place, they cancelled an order for sold out items, did not tell me i had to repurchase them, my installation is coming up and now i don't have the kitchen i paid for! Extremely disappointed and frustrated with this experience!

I bought furniture from Ikea on June 24th. Package was delivered July 4th. Never received the call to mount it as I requested. I had to call to schedule the mounting. I paid and mounting was scheduled for today between 8-5 window. Called three times and they never arrived. I requested the refund and started to mount it myself which was pure hell. The instructions were only images. No words. No nothing. Individual has to guess which part is each one as most parts looks the same. The item is extremely difficult to mount and I don’t want it. Service and waiting has been awful. I want the item picked up and refunded. Never buying on Ikea again.

Not even paying customer can get
good services

its just shit i mean come there are far better options them IKEA be smarter!

Word of advice! DO NOT BUY ANTHING ON LINE. Need to speak to customer service ref: Item bought on line. My 1st time to purchase on line. AI answer’s transfers you. I’m now 31 mins on hold and still waiting!!! Never again! Terrible customer service. It’s quite obvious they don’t care about their customers.
Dublin

Great wardrobe with excellent storage and quality. The delivery and installation service was smooth and hassle-free. Highly recommended!

IKEA is the best place to take an exploring toddler and a newly walking baby. We ordered the exact bed set that my kids wanted! Delivery service was on point & got here right on time. Customer service was also helpful with getting us the product we wanted from the floor but in a different color!

Cheap furniture - cheap price, but lasts just as long as what you've paid for it...

Theft during delivery
We ordered a kitchen. The delivery team arrived in July 2026 in Berlin and delivered what was in the truck. We immediately noticed that the largest countertop was missing and pointed this out to them; they insisted that a different, smaller piece was the countertop, then told us a second truck would deliver the rest, claiming they had called their colleagues. We received nothing—except for a delivery receipt bearing a forged version of our signature. Such practices are clearly unacceptable for IKEA (furthermore, IKEA is refusing to issue a refund or arrange a quick redelivery; this has put us in a real bind, and we expected a much higher level of professionalism).

Ikea ordre No 16116946xx

In the last 15 years, I have had no problem with deliveries from IKEA, but this time I experienced difficulties with IKEA’s new delivery company.

As IKEA stated on their website that there would be few deliveries in Copenhagen area in June, we decided to wait to July to place our online order incl. a single bed, a shelf and some small things such as bed linen and a mattress cover.

The delivery was scheduled to arrive at Friday July 3 in the pre-warned timeslot. I stayed at home from work to wait, and everything seemed to be fine and the driver was very close, until I suddenly got a message stating delivery failure (our address is not new and we have been living here the last 3 years without any other delivery problem).

No one rang the door bell or called me. I called IKEA customer service (CS) and after waiting 35-40 min. on the phone to talk to someone in CS and then 10-15 min so they could talk to the delivery company/ the drive, I was told that the driver meant the address IKEA put in the logistics system was 1,5 km from where the driver was. That’s why they drove back and it was not possible to delivery. So we agreed that they would deliver again at July 7.

On July 7 at the agreed timeslot, the driver from the delivery company called me because they could not finde my address. Based on my previous conversation with IKEA CS, I told them try to google my address, then they will find my correct position. They did, and then they easily found my address.

When they arrived at my apartment, I discovered that the bed linen and mattress cover were missing. However, it was a stressful situation, so I did not have the opportunity to check everything against my order confirmation. I refused to sign the delivery receipt, but the delivery staff told me that if I did not sign, they would have to take all the furniture I had ordered back with them. Therefore, I had no choice but to sign.

I then contacted IKEA Customer Service again, and I later discovered that some accessories for the shelf were also missing from the delivery. The IKEA Customer Service staffs were patient and helpful in arranging a partial refund and a new delivery of some of the missing accessories to the nearest parcel shop.
The package I picked up today weighed 4 kg, and as a loyal customer, I feel that I have had to spend extra time and energy dealing with mistakes made by IKEA and their delivery company. This is not acceptable.

The only positive feedback I can give in this case is that I spoke with three different Customer Service representatives over two different days, and all of them were professional, understanding of my situation, and did their best to help me. Thank you.
That is why I have given this experience 2 stars

I ordered a couch online for in home delivery. It was scheduled for Saturday delivery service. I got an email the day before telling me to expect it Saturday, 3-7pm. The day of the order delivery, I checked the app and around 1pm, the date changed to July 20th. I have not received any update on it through email or the app. I would not have known. So I called support. I spoke to a representative who informed me it was back ordered till then. But she could cancel and redo my order for it to be delivered tomorrow. But my original order the earliest it could be received was on July 20th despite ordering it prior and scheduled for delivery today. I then asked to cancel the order because I already removed my couch and didn’t want to give my credit card info to someone over the phone and redo my order. And was told she couldn’t and then she hung up on me. I would highly not recommend using their in home delivery service ever. What a scam.

Absolutely shocking customer service from @IKEAUK! We have been waiting OVER TWO MONTHS for our kitchen worktop (over 3m long). Our entire kitchen renovation has completely ground to a halt, and we are forced to live in a construction zone all because of your logistics failure!
​Every week we hear the same ridiculous excuses from your delivery partner: "the truck is broken" or "the van is too small for a 3m board". If you accept an order and take our money, it is YOUR responsibility to provide a vehicle that can actually deliver it!
​This is unacceptable. We want our worktop delivered immediately, a full refund on the delivery fee, and compensation for this ongoing nightmare. Sort this out!

DO NOT USE THEIR DELIVERY
They rescheduled the delivery on the day without any discussion about alternative options. Moved it to a day I cannot do. Customer service were totally unhelpful; could not swap to collection, could not cancel the order.

Massive problems with delivery of 3 bookshelves. One was damaged getting a replacement proved impossible despite hours on the phone and several false dawns.

Received mattress in February. In May noticed springs were coming through lining in the corner of mattress. Requested exchange & told I had to send photos by email. I duly did this end of May. Heard nothing so rang for update. Told email not received. Sent again 7 June.
Heard nothing again. Rang 5 July to be told that email & photos also not received. I pointed out that they were sent as they were not bounced back to me and I’ve got dates and times on my ipad as to when they were sent. Customer agent said she would send me an email and I could reply to that with photos attached.This I did together with request she confirm receipt once received. By 9 July heard nothing so rang again. Was on phone for 25 minutes speaking to agent before I got off. Rang again only to be cut off before I even had a chance to say why I was ringing. Absolute joke and so frustrating. Ikea can’t seem to understand that under the law they have to either exchange mattress or repair damage. It should be a straightforward procedure. It is now 6 weeks since I requested exchange and I’m no
further forward

Went to ikea in Auckland today during school holidays spend about 2hours walking through picking up stuff, got to checkout sorry no cash! No signs at entrance stating digital payments only lady at checkout says its on the website!, and to leave feedback you have to sign up to ikea, oh well their loss,wont support cashless bussiness

Dear IKEA Customer Resolutions,

This is a formal demand for resolution of order #495403001, placed online June 29, 2026, totaling $2,322.68, to furnish my new apartment. Related cases: #84674028 and #84760543. Please route this to someone with authority to resolve it — not the front-line queue. A factual timeline follows, then an itemized demand. Every phone interaction described below occurred on your recorded lines; your own recordings will corroborate each representation.

First: I work in the last-mile delivery industry. I know how retailer–carrier contracts operate — failed deliveries are charged back to the carrier, and IKEA bears no ultimate loss for a package FedEx loses. IKEA could have reshipped on July 2 at zero financial risk to itself and recovered from FedEx exactly as it presumably will now. I am not FedEx's customer; IKEA is. "We must wait for FedEx" was never a necessity — it was a decision to park IKEA's carrier-management problem on me for six days. Your own agent's July 7 statement confirms your actual practice is immediate reshipment.

Second, the human cost. I moved into this apartment during an already difficult period of my life. For over a week I had none of the basic contents of a home — I slept on friends' couches, then on a mattress on the floor, while buying emergency replacements out of pocket for things I had already paid IKEA to deliver. Throughout, I was spoken to as though I were not telling the truth — as though I, rather than your carrier, had misplaced a $2,322.68 order. IKEA's sole proactive outreach in eight days was a form letter telling me to call; at no point did IKEA contact me with a resolution or substantive update. Every step in this timeline — the escalation, the reshipment, the store collection, the replacement bed — was extracted by me. Had I not called, driven, and demanded, nothing indicates this order would ever have been made right.

Total: approximately $2,479, plus the delivery fee if in fact not yet refunded — exceeding the $2,322.68 order value itself. Reimbursement of this amount while I retain the goods does not put me ahead; it does not even fully make me whole, as this accounting assigns no value to the toll described above. At minimum, I expect the full order value of $2,322.68 refunded to my card. Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), gift cards are not a valid refund for undelivered merchandise; this resolution must be a refund, not a voucher.

As a Virginia consumer I am protected by the Virginia Consumer Protection Act (Va. Code § 59.1-196 et seq.). § 59.1-204 provides for actual damages or $500 per violation, whichever is greater; up to three times actual damages for willful violations; and reasonable attorneys' fees and costs. Six days of shifting, contradictory representations — contradicted by your own agent on your own recorded line and by your own July 3 letter — and the denial of remedies your published terms provide are precisely the conduct the Act addresses. This includes the delivery-fee refund I was verbally told was processed but for which no confirmation or credit exists.

If I do not receive a written resolution within five business days, I will (1) dispute the charges with my card issuer for undelivered and defective merchandise, (2) file complaints with the Virginia Attorney General's Consumer Protection Section, and (3) pursue my remedies in Virginia General District Court, where claims of this size proceed without counsel.

Details of expense and timeline have already been emailed to senior leadership in Ikea US, specifically the Chief Customer Officer and VP of Digital Service Operations.

Ikea's products are very durable and impressive compared to their price point. I much prefer their products to their competitors.

Decided to shop with IKEA and came away mostly satisfied. Checkout was quick and I had a few payment options to choose from. Assembly was simple and the instructions actually made sense. I'd happily use them again.