Nila Reviews 

198
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quick and reliable delivery service, often receiving their orders the very next day when placed on time. People frequently highlight the quality of the products they receive, finding them to be excellent and enjoyable. Reviewers also often commend the overall service provided, describing it as excellent and prompt. However, some customers also noted significant issues with orders not being delivered or tracking information not updating beyond pre-transit. A few other people also felt that customer support was unresponsive, leading to frustration when trying to resolve problems. Additionally, some reviewers experienced dissatisfaction with product quality, citing issues like broken carts or poor taste.

What people talk about most

Order

Customers had ambiguous experiences with order fulfillment, with many reviewers praising fast delivery, often... See more

Product

Customers consistently note ambiguous experiences with product quality, with many praising the product as... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast shipping times, with many... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising the service as excellent,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the product as excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a similar issue as a few people recently! Order wasn't showing anything on the tracking for about a week, contacted costumer support and my order was delivered the day right after. Was honestly... See more

Company replied

Rated 4 out of 5 stars

I ordered on the 23rd and didn't receive for a week, so I got in contact with the customer service team through the support ticket section of the website. I was asked to wait a couple more days to con... See more

Company replied

Rated 4 out of 5 stars

You MUST order your package before 11am to ensure your next day delivery. If you do this you should get your package in no time!

Company replied

Rated 4 out of 5 stars

I've used Nila for about 6 months. In the past I've had some issues with Cart nibs breaking and batteries malfunctioning. However, they've recently changed both. They're both much better! The qua... See more


Company details

  1. Vaporizer Store

Written by the company

At Nila, we believe in honesty, simplicity and transparency.


Contact info

3.3

Average

TrustScore 3.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.3

All reviews

(198)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently made a purchase & was…

I recently made a purchase & was shipped out asap,as usual ,but that went missing,due to Royal Mail, there tracking system is pants & it showed up as delivered at multiple locations simultaneously,also had a photograph of item with name & address scrubbed out & photo of someone’s desk, not my doorstep ?? Obviously postman pat has nicked it 😂. Anyway I contacted customer support & next day got a reply with a voucher covering the full amount (excluding postage). I immediately placed another order & hopefully delivery will be ok this time.
Very very much appreciated. Best service I’ve had . 👍👍👍

14 July 2026
Unprompted review
Rated 1 out of 5 stars

So far not good partly my fault I…

So far not good partly my fault I placed and payed for a order by the time I went to send proof of payment my browser crashed.ive sent emails with proof of payment and messaged on there support portal and no joy

10 June 2026
Unprompted review
Rated 5 out of 5 stars

10/10 recommend

Always delivered within 2 days, great communication and everything’s always perfect, placed about 5 orders now, wouldn’t go anywhere else

9 June 2026
Unprompted review
Rated 4 out of 5 stars

I've used Nila for about 6 months.

I've used Nila for about 6 months.
In the past I've had some issues with Cart nibs breaking and batteries malfunctioning. However, they've recently changed both. They're both much better!
The quality of the product is excellent, I really enjoy Mimosa and acapaulco.
I've recently purchased edibles, but yet to try them!
Well done Nila !!!!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Legit site

Legit site, I finally found a genuine one.
Excellent delivery and excellent product.
I will use these guys from now on.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Its Cbd not what’s advertised

Ordered the other day and my stuff was delivered today I tried it and it did absolutely nothing I’ve never found white widow anywhere else and the moment I do it’s a scam and is cbd I have chronic pain for which I am on medical cannabis which is 18% and stronger than this but have none at the moment I have since ordered again 8 different strains but they were ordered yesterday before I got to try the white widow and now I have wasted almost 200£ based on false advertisement don’t fool yourself please read everyone else’s reviews first before buying

14 April 2026
Unprompted review
Rated 4 out of 5 stars

I’ve used this service for years but I…

I’ve used this service for years but I just placed an order and got not receipt and none of the customer service links on the website work. Need some support please…

Update: customer support fixed very swiftly. Thank you. For anyone who needs the email, it’s — info @nila .bz

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Seems they have issues

Seems they have issues as like others I placed an order - crypto been confirmed hundreds of times but no email, no order number. tried customer support but no verification email, no reply from info@. try somewhere else

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed!

I placed an order and received a payment confirmation by payment app, but it seems the payment hasn’t been processed on your side!
I’ve already sent through proof of payment, but haven’t had any response, and I’ve been unable to get in touch with anyone.
It’s quite frustrating not getting any updates or not being able to reach out / get a response! :/

20 March 2026
Unprompted review

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