Meshki Reviews 

Item never arrived, evri showed us delivered but with a photo that wasn’t my house and neither company are being held accountable and I am left to pay without the item. Customer service refused to take accountability.

Item never arrived, customer service refused to answer any emails. eventually reached out on instagram and got a response that they won’t do anything about it. Really poor company, do not recommend

I recently order over £1.7K of clothing as I wanted some options for my hen do.
All of the clothes ended up arriving after my hen do so I didn’t even try any of the clothes on and sent all of them back paying the £15 per package return fee I was then advised that I would only receive a £1.5k refund. After emailing the customer services I was advised the outstanding amount related to the local governments duties and that I would need to contact DHL to request an invoice and then raise with HMRC for a refund of these duties.
Long story short DHL said the shipper (Meshki) were liable for the duties and that there was no UK invoice. I went back to Meshki with this info as it was conflicting what I had been told and asked them to clarify their position and where these duties had gone exactly. I got the same spiel about them being paid to the local government but I asked my complaint be escalated and I was finally refunded the duties in total without any further explanation of why this was so difficult to claim back and why Meshki seemingly just wanted to keep hold of over £200.
Absolutely avoid this company as a UK buyer they are not worth the hassle.

Horrible quality for the price, everything is see through and thin, disgusting. Oh and its £15 to return plus you pay duty so I just had to pay £68 to return these disgusting clothes. Ive never had such a horrible experience with a shop in my life.

I wouldn’t even give this site a 1 star. If you are a UK citizen do not buy from this site. It’s says it’s a UK site but it’s not.
I had to return items I had purchased and it cost me £41.00 to return. The items came late to start then I had to purchase off another site. When I questioned the postage fee to return which should have been £14.95, meshki came back with Government shipping fees so they have to go back to Australia even though the return label was UK. Not worth the buy. Look elsewhere. So I am out of pocket by £41.00. I looked at the fees to return and it states £9.95, so they are not being lawful with their advertising. DO NOT ISE. I will be informing trading standards UK.

I have not heard of this company. If I ever gave them my email or phone number I would have checked the box saying not to contact me or send notifications. I don't want text messages from companies. All marketing is harassment.

They charge you a return fee of nearly £15 to send an item back, THEN take the duties from the returns you send back, so I ended up paying £52 to send 2 items back.

Absolute SCAM I wouldn't risk ordering

Standard return fee for any item is £14.95. Do not recommend ordering from them.

They've managed to loose my package!
I've been continuously following up with their customer support, as I believed that the wait time is a bit long, but they've been saying it's normal. I've asked if they have access to carrier-side tracking that is not public and stated that I want to open an investigation, suddenly an email arrived explaining how they are very sorry and the package is lost...
Never ever ordering anything again! My honest advise is to avoid at all costs.

Also, just bcs your customer services agent is responsive, it doesn't mean it's helpful!

AVOID AT ALL COSTS!!!! charge a rip off for returning items despite tricking you by saying it only costs 14.95. Clothes were cheap quality too. You'd find better in Primark!

DO NOT ORDER FROM THE UK WITHOUT UNDERSTANDING THE RETURNS COSTS

I am extremely disappointed with my experience with Meshki UK and would strongly caution UK customers before ordering, particularly if you are buying occasionwear and may need to return items.

I ordered through meshki.co.uk, paid in GBP, my bank transaction appeared as “Meshki UK”, and returns were handled via Royal Mail to a UK address clearly labelled “MESHKI RETURN - UK”. At every stage, the experience suggested I was purchasing from a UK-facing retailer with standard UK return expectations.

Unfortunately, the dresses themselves did not meet expectations in terms of fit and were not flattering, so I returned the full order. I expected to lose the stated return fee, which I accepted.

What I did not expect was to lose a further £74.41 in duties, despite returning everything. This was not sufficiently obvious to me during the purchasing process, and the only reference appears buried within a support article rather than being made clear at checkout or prominently within the returns policy.

When I raised this concern, customer service repeatedly explained what duties are rather than addressing the actual issue, which was the lack of transparency for UK customers. Despite explaining that the UK branding, UK transaction name, GBP pricing and UK returns process reasonably gave the impression of a UK retailer, my case was simply closed without properly responding to my concerns.

If you are ordering from the UK, please be aware that returning unsuitable items could cost you far more than the advertised return fee. Had this been made sufficiently clear, I would not have placed a large try-on order.

A very disappointing experience and poor handling of a genuine customer concern.

Do not buy if you expect to return. My return fee from Scotland was nearly £45.

Meshki are breaking the law by breaching the Consumer Contracts Regulations. Their illegal returns policy states that you can't return items marked 'final sale' for a refund. This contradicts your rights under consumer law - their shoddy policy doesn't override the law. I've reported this to Trading Standards to address as a matter of urgency. Don't allow these con merchants to steal your money, you're entitled to a full refund within 14 days regardless of whether the item is marked 'final sale'.

Not worth 1 star. Ordered a top and a pair of trousers came instead. Reported this with pictures and was told it would be looked into. I haven't heard anything back from anyone, even after reaching out to ask when the problem would be resolved. It cost me nearly £ 100. Absolutely disgusting. Stay away from this brand.

I have honestly never been this disappointed in a clothing brand before. I had been looking forward to receiving my order from MESHKI for weeks because everything on their website looks SO beautiful and luxurious. You pay a ridiculous amount of money, plus customs and extra fees, so naturally you expect decent quality in return.

But what I received looked absolutely NOTHING like the photos. I ordered two dresses and a matching set, and every single item was some of the cheapest-looking clothing I have ever seen. The fabric is paper-thin, see-through, wrinkled, and honestly feels like something from a cheap scam website. The quality feels incredibly cheap, the stitching looks bad, and the fit is nothing like what’s shown in the pictures.

It’s honestly shocking that they charge these prices for clothing that feels like ultra cheap fast fashion. I genuinely feel scammed and I will never order from MESHKI again. If you’re considering buying from them, do not trust the photos on their website. What you receive is nowhere near the same product.

Absolutely awful customer service from Meshki. My dress arrived dirty, and after contacting customer service I was promised a 30% refund as compensation. Over a month later, I’ve received neither the refund nor a replacement dress.

Every email is answered by a different person, meaning I have to explain the situation over and over again with no resolution. They just keep fobbing me off instead of actually fixing the issue.

I’m now stuck with a dirty dress that I paid full price for. Really disappointing experience and I wouldn’t order from them again.

I wish I'd checked the reviews before I ordered. Bought a dress and top shipped to the UK and because I spent over a certain amount postage was free. The dress fits so poorly and the quality of the top is awful. The top cost £59 and the stitching is coming loose and is completely uneven. The return postage fee is £15 which seems excessive

ordered a pair of trousers from MESHKI for £105 plus £9.95 shipping. When the item arrived, I was disappointed because the trousers did not look like the pictures online, and the fabric quality did not meet my expectations. I decided to return them the same day.

The return process on the website itself was straightforward, which is the only positive part of this experience. However, the refund policy is extremely disappointing. Not only is the original shipping fee non-refundable, but the company also charges an additional £14.95 fee if you want your refund returned to your original payment method. The cheaper option is store credit, but even that still costs £9.95.

In the end, returning one pair of trousers means losing around £25 for an item I didn’t keep. That feels excessive and unfair, especially for online shopping where customers cannot see or feel the product beforehand.

Yes, customers should read return policies carefully, but realistically many people don’t expect such high return deductions from a fashion retailer. Policies like this create a very poor customer experience and make customers hesitant to order again.

Unfortunately, this experience has completely put me off ordering from MESHKI in the future.

Avoid ordering from them if you value honest support and returns. They unlawfully charge for returns and offer unequal treatment, providing less for a monetary refund compared to store credit. Additionally, they charge a £10-£15 fee per return, which is not in compliance with the EU consumer act that mandates refunds for shipping fees.

£35 pounds return cost for a dress whose quality was so different than pictures advertised.

Wish I had checked trustpilot before ordering.
Quality of the dress was poor fitting so different than described and they charge you hidden costs that they do not advertise on the website. End of day no dress and £35 poorer