Hello Molly Reviews 

I really appreciate Steph’s quick replies and problem solving skills. Thank you!

I give 5 stars to hello Molly specifically because of my wonderful interaction with Lisa from customer service - she has been nothing but a pleasure to chat with over email. I wish all interactions were like hers - she was accommodating, understanding, and so kind!! I would give her 10 stars if I could!!

I wanted to say a huge thank you to Tanya from the customer service team. I had an issue with one of my returns that appeared to have gone missing after being sent back with DPD. It was a stressful situation, but Tanya kept me updated, and reassured me throughout.

Excellent customer service, great communication, and a genuinely caring approach. Tanya turned a frustrating experience into a positive one. Thank you again!

Very helpful team responding to emails and getting back to questions relatively quickly! Friendly and productive service

Shoutout to Lisa!

Thank you so much Lisa for your assistance with my enquiry. And thank you for being so prompt with your responses! I really appreciate it!

Had Tanya from customer support 16th July 2026
BEST SERVICE was super helpful and understood my situation and gave me options and also offered me better options if my dress wouldn't come on time (it did come on time and fit perfectly) !!!

Thank you Hello Molly!

Anytime i buy something from here its always beautiful. Comes the next day to.
Beautiful dresses.
Definitely recommend.

The costumer service was exceptional! I had store credit that expired and I was unaware of this. I emailed inquiring about it, and they gave me my store credit back so I was able to use it! Overall a very pleasant experience!!

I’ve only had one experience with Hello Molly but the one that I had with Steph, was wonderful. She was so helpful & went above & beyond.

A big package I ordered got lost and they immediately granted me a full credit! Very satisfied with the company!

I recently had an exceptional customer service experience with Lisa. I had accidentally used my credit card for an order when I intended to use an expired store credit. I realized my mistake an hour later and sent an urgent email requesting a cancellation and refund. To my surprise, Lisa resolved the entire issue within minutes. Her efficiency in processing the refund and reactivating my store credit was incredibly impressive. Outstanding service!

I received a faulty item but Tanya (customer care specialist) was super helpful and very quick to respond. Customer service was great and made the refund/exchange process very easy😊

Customer service team super fast response and helpful! Great customer service 🤍

Had a wonderful experience with Hello Molly! Their service is impeccable and quick response to all my questions. Highly recommend Hello Molly! Steph was amazing and so sweet, highly recommend for any questions and recommendations.

Tanya went above and beyond to assist. Her customer service was absolutely amazing! Because of her, I will continue to shop with Hello Molly.

I don’t understand the policy about the 15 pounds fee. So many reputable brands are not charging for retuned items and you do. Outrageous! First and last time buying something from this website.

I had a tricky situation and Lisa responded right away and helped me! This team is so sweet and genuinely kind, loved working with them!

I was really worried because I have heard not great things about the customer service for Hello Molly. Boy was I proven wrong!! I was having issues using a store credit and getting the dress I wanted online before it sold out again. Lisa from customer care replied to my email super promptly and resolved the entire issue right away. She was so kind and helpful. I will 100% order from Hello Molly again, simply because of the time she took to assist me!

I ordered a dress that came quickly & was very lovely but too small for me & unfortunately didn’t have the larger size in stock, but the dress was very beautiful. I returned the item & received an email to say it would be applied to store credit, it was a one off purchase for my brothers wedding so knew I probably wouldn’t use the store credit so thought this will be a big head ache trying to get the refund back into my account & within 5 minutes I had a lovely email from Tanya to say she’d sorted the refund to go back into my account. I was shocked because I really thought it would be a struggle to have that arranged, but it wasn’t at all. So thank you for making it so easy Tanya & I will definitely be shopping at Hello Molly more often if the service is this good :)

I needed help with a return of a dress that was a little snug. I reached out to support after a glitch kept me from being able to print my return label. Bianca quickly sent me the label once the problem was identified and helped me get my dress on its way back to the warehouse! Thanks again! Great customer service!