Golden Discs Reviews 

I ordered the two movies of the 28 Years Later DVDs in one package on Friday night and, as usual with Golden Discs, they came in the post this morning. These films come highly rated and really wanted to see what the fuss was about. My brother and sister say that they're great and I look forward to being scared witless when I watch them. Great value for money as well 👏

(Shipping to Iceland) Ordered from them twice. First time I ordered 5 cd's and it took just over a month for them to arrive, which was fine as I wasn't in a rush to get them anyways. Second time I ordered 9 cd's and they all arrived in a week. Every cd came in great condition. If you want your order to arrive quickly, I wouldn't risk ordering from Golden Discs as it could take some time to arrive, but if that doesn't bother you then this is a great store with lots of variety.

I'm quite astounded that GD's only scored a 3.0!!! I'm an avid record collector of over 35 years and over the past 10 years or so I have availed of their postal delivery service for vinyl. I was in their store in Newbridge and requested a Steely Dan album (youngfella didn't know what I was on about lol, but sure just to get staff these days is a miracle but they don't make musos like my age group like that anymore!) Anyway, no judgement! I noticed the album I wanted (Steely Dan. Royal Scam) on their on line option, ordered it Wed morning during breakfast and I'm now spinning it at lunchtime Thursday!!!.... superb speed, service and distribution! After managing retail for many years I was impressed with the helpfulness of their staff member and blown away with their process time. 10/10 long may it continue!

I ordered ten DVDs online. They all came, delivered to the midlands in the one parcel literally the next day. Excellent service. I almost didn’t buy anything due to the mediocre reviews here but my relative says he always orders from this website and never has any problems.

Worst Vinyl Record store in Ireland. Their head office ignores online issues and emails. Golden discs is not worthy of being supported by Irish Customers. There are plenty of far superior decent Record store retailers in Ireland and even Amazon is worth supporting above Golden Discs. Shocking lack of customer service!

I rang the Golden discs branch in Athlone on Tuesday asking could a blu ray be put by for me until Friday. I was travelling over to Athlone on Friday to collect a new release blu ray that day. The very polite and friendly guy I was speaking to said he would put them by for me. Alan was the gentleman I was dealing with and he had them kept for me. Great service,great staff so friendly and polite....excellent

Just popped In to Golden Disc on Gervas Street Dublin..I browsed around the Store ,looking for inspiration .... I had a few items in mind, Christmas gifts.. one of the staff, a girl , followed me around the store, kept watching me..I could see her making signals to her co worker a young man..I've worked in Retail Security in the past. I appreciate the job that has to be done, but there's a thing called discretion. I paid for my purchase, and then I felt I had to say something to her. I was polite, and I said it made me feel very uncomfortable. Her reply was, We watch everybody....Not a very nice attitude...Very disappointed customer service

I've purchased from their Cork City store on a number of occasions & ordered online twice now, everything always came quickly (2 days in each case - Standard Delivery) and haven't had any issues with any of the records I purchased (9 vynils total). No complaints from me! So if you're on the fence about purchasing from them due to the negative reviews I definitely think they're worth giving a shot, make your own opinion, things change with time & sounds like they really struggled post pandemic & Brexit. Looks to me like they're on top of things again, no experience with pre-orders myself.

Be aware as no refund onlyafter 2 days of purchase or item

Delivery was super fast, all the way from Ireland to Finland and the movies I ordered arrived in prefect condition! Will definitely order from you again :).

I often bought from their shop over the years. We need independent record shops and Golden discs is one of the last still standing! Decided to make my first online order. Ordered 4 cds/boxsets online and one in particular was great value! They arrived very fast, the next day! All in perfect condition and got plenty of updates about delivery. Also received a discount for my first order and I am automatically in their loyalty club for further discounts. I also received a discount for my birthday. Excellent, friendly service and highly recommended! Many Thanks!

Weirdest experience I've ever had in a shop. I accidentally left my coffee cup on the counter, and the guy working there saw me do it, made eye contact, and then, instead of saying anything to me, decided to chase down some random woman outside the store to give her the trash — which wasn’t even hers.

When he came back, he started going on this bizarre monologue about "preserving the sanctity of the shop" like he was the main character in some indie film. Then he sat at the register watching TikToks of Taxi Driver edits, nodding to himself like he was rehearsing for an Oscar speech.

The records are fine, I guess, all I'll say is vintage isn't their priority; at all.

He also made a pretty unhinged reddit post later that day, The timing is far to coincidental, seeing as this happened while I was in goldendisks.

I bought some earbuds, but when I got home found that they were the old version with an old usb port, so none of my chargers would work.

They refused to refund saying that there's nothing wrong with them, technically correct, however mini-B USB stuff was dropped years ago, sounds more like they sold me old stock as new... and were rude about it.

Ordered my son's Xmas present on 11 December, obviously they said the items were in stock and Christmas delivery was possible. Then on 19 December they email to say they didn't have the stock. They waited just long enough that I won't be able to order the gift from another retailer. Abysmal.

Ordered an item days ago only to be told it was out of stock today, then my email to CS went unanswered. Clearly oversold.

Ordered blurays twice from them. First order I had a box art torn due to impact damage. I was told that I could send it back (which is insane given international shipping), they ignored my request to get a discount coupon.

In my second (and last) order, I received one of the blurays unwrapped and with damage on the box. Customer support insists that "Suppliers sometimes don't wrap items to cut on plastic use" (lol), imagine getting an opened vinyl, or videogame, or anything else. Yet again, after providing photo proof, they refused to give a coupon code instead of asking me to send the item back to get a full refund/exchange.

Although the staff were helpful as there is no disabled access my husband was unable to access the shop or the Vinyl Lounge which was the purpose of our visit today.
Very very disappointed that with so much legislation governing disabled access the owners of this chain choose to ignore it

I ordered 2 vinyl records both in stock
10 days later nothing has arrived
I have sent 3 emails and no reply
Worst customer service ever stay away and order your vinyl from other companies

Record Store Day 2024 included 387 special releases. This year I was going to purchase 17 of these plus some impulse buys. However when I got to the tiny section Golden Discs Dundrum had set aside for Record Store Day 2024 my heart sank. There were so few titles available from the list that I thought they can’t be sold out as it’s only opened and there are so few people here. I found 2 records off my list. Shame on whoever is the buyer. You would be better off opting out next year as it’s very misleading to customers.