Review updated
Original review: The overall experience was not good. The service tries to access my credit card even I dont have pro account and can't see an active subscription, which I could cancel. And no contact information anywhere.
Boost Collective replied to my review, but that doesn't change the facts that
1. My Boost Collective page doesn't show that I have a pro membership
2. There's no way to cancel pro membership because of that
3. You don’t have contact information anywhere
If this is really the channel you are using to communicate with customers, then please cancel what ever membership I have and delete my account. Thank you.
…
Update. They said that I had “bronze campaign”, not a pro membership. I still couldn’t find any place where to cancel that. They deleted my account, which was great.
Vastaus yritykseltä Boost Collective
Hi Jukka,
Anytime that we see a negative review we do a deep dive into the source of the issue try discern where the breakdown was.
Upon our further review we discovered that you sent an email to our Customer Support team on July 30th asking about your account and if you'd upgraded to a Pro account. We replied to your question on July 31st letting you know that you had upgraded to a Pro account and then asked if you needed any further help navigating our website that we'd be there for you as well.
We're unsure if there was any further questions you had but if you do please feel free to reach out to us at support@boostcollective.ca
The Boost Collective Team