Makeup Bewertungen 

Antwort von Makeup

24. Feb. 2026

Thank you for your feedback. We are very sorry to hear about your experience.
At this time, we are unable to identify your order or return in our system. To help us resolve this promptly, please contact our customer service with your order details or return information.
We take all quality and service concerns seriously and are committed to addressing any issues as quickly as possible.

Antwort von Makeup

Aktualisiert am 11. Dez. 2025

Thank you for your review. We are very sorry to hear about your frustrating experience. However, after a thorough review of our system, we have not been able to locate any order under your name placed through Makeupstore.com. We do not ship with DHL nor collaborate with the carrier mentioned in your comment. We also have no record of an order under your name or any delivery case matching the details you provided.
It seems there may have been a mix-up with another company that has a similar name. We kindly ask that you double-check the retailer from which you placed your order.
Thank you for your understanding.

Edit: Please note that you may have reached the review page for our US website, while orders from Austrian must be placed and handled through the Austrian website.
For assistance with your shipment, we kindly ask that you contact the customer support team of the Austrian site where the order was made. They will be able to locate your order and help you further.

Antwort von Makeup

11. Dez. 2025

Thank you for your review. We are truly sorry to hear about your experience. Unfortunately, we have not received any contact or request from you regarding this issue, and we are therefore unable to identify your order in our system.
We take all delivery concerns very seriously and would like to investigate this matter further. Could you please reach out to our customer support with your order number and contact details? We will gladly assist you and work on finding a solution.
We look forward to hearing from you so we can address this properly.

Antwort von Makeup

8. Juli 2025

Thank you for taking the time to share your feedback. We are pleased to hear that your order was delivered promptly and in good condition, and that you were satisfied with the overall experience.
We sincerely appreciate your recommendation and your trust in our service.
Should you require any assistance in the future, please do not hesitate to contact us. We look forward to serving you again.

Antwort von Makeup

28. Feb. 2025

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our customer service. We truly strive to provide quick, polite, and helpful assistance to all our customers.
We also appreciate your feedback about our prices. We understand that cost is an important factor, and we’re always looking for ways to offer great value. We hope to continue serving you and providing products that meet your expectations.