This policy covers account data, source content, chatbot conversations, service providers, analytics, and privacy requests.
The controls listed below match the product today. Where the dashboard does not provide a self-serve control, contact us.
01Information We Collect
Account Information
When you create an account, we collect your name, email address, and authentication information. Passwords are stored as one-way bcrypt hashes, not readable passwords.
Content Data
We store the documents, text, website URLs, and knowledge base content you add. Chatsy processes and indexes this content so an agent can retrieve relevant material when answering.
Conversations and Service Data
We store chatbot conversations, messages, leads, tickets, usage totals, and technical records needed to run, secure, and troubleshoot the service.
02How We Use Your Information
Service Provision
We use account, content, and conversation data to operate Chatsy. This includes retrieving source material and sending prompts, relevant context, and tool inputs to AI or integration providers when a feature requires it.
Communication
We use your email address for account, security, billing, and service messages. We may also send product updates where permitted by law.
Security & Compliance
We process necessary data to maintain security, prevent fraud, and comply with legal obligations.
03Data Security
At a glance
Passwords are hashed, workspace roles limit access, and saved integration credentials are encrypted.
Passwords
Chatsy hashes passwords with bcrypt before storing them. A password hash cannot be read back as the original password.
Workspace Access
Authentication, workspace roles, and resource permissions limit which team members can reach agents, mailboxes, and knowledge bases.
Integration Credentials
Chatsy encrypts saved integration credentials with AES-256-GCM and uses them on the server when an approved integration action runs.
04Data Sharing
At a glance
We do not sell or rent personal data. Hosting, AI, billing, email, and analytics providers may process it to run Chatsy.
No Sale of Personal Data
We do not sell or rent personal data. We share data with service providers only when needed to operate Chatsy, complete a request, or meet a legal obligation.
Service Providers
Hosting, database, authentication, email, billing, analytics, AI, and integration providers may process data for Chatsy. Their own terms and privacy notices also apply to their processing.
Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and safety.
05Your Rights
At a glance
Contact us to request access, correction, export, account closure, or deletion. We review each request under applicable law.
Dashboard Access
You can view much of your account, source, and conversation data in the dashboard. The dashboard does not currently provide a complete account export or account deletion control.
Access, Export, and Deletion Requests
Contact us to request access, correction, export, account closure, or deletion. We will review the request under applicable law and may retain records required for security, billing, disputes, backups, or legal obligations.
Content Controls
The dashboard includes controls for removing individual sources and agents you manage. Removing content from the dashboard is separate from closing an account or making a broader privacy request.