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See how Chatsy stacks up

Compare features, plan limits, and support workflows before you choose a tool.

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Help desks and service suites

Ticketing, several channels, and team workflows in one product.

Live chat tools

Website chat first, with AI features that vary by product and plan.

AI agent platforms

Build and run AI agents, with different levels of help desk depth.

Sales and marketing chat

Website conversations aimed at leads, meetings, and pipeline.

What makes Chatsy different

AI answers, human handoff, source content, and follow-up in one workspace.

  • Source-backed agents

    Add website pages and supported files, then test the agent before customers use it.

  • Published plan limits

    Pricing lists message credits, AI agent limits, and team seats for each plan.

  • Human takeover

    Your team can reply in live chat with the conversation transcript in view.

  • One support workspace

    AI agents, a shared inbox, knowledge content, and tickets live together. Plan limits apply.

When Chatsy isn't the right pick

We would rather help you find the right tool than sell you the wrong one.

  1. You already run a deeply customized Zendesk or Salesforce Service Cloud workflow that is working well. The migration cost will likely outweigh AI gains.
  2. You need a dedicated outbound sales chat platform with deep CRM and revenue attribution. Drift or Qualified are usually a better fit.
  3. You support phone, IVR, or contact-center voice as the primary channel. Chatsy is text-first, not voice-first.
  4. You need an on-premise or government-authorized deployment. Chatsy does not advertise those deployment options.
  5. You only need a basic FAQ widget for under 50 conversations per month. A free or single-purpose tool is usually enough.

Frequently asked questions

There isn't one best chatbot for every team. Compare the channels you need, team seat limits, source formats, handoff workflow, integrations, and monthly usage limits. Then test two short-listed products with real support questions before you commit.

They can help with repeated questions when the source content is current and the handoff path is clear. They are a poor fit for disputes, sensitive decisions, or questions that depend on missing policy. Test the agent, review its transcripts, and keep a person available for the cases it should not handle.

Chatsy keeps AI agents, source content, web chat, human takeover, tickets, and a shared inbox in one workspace. Model access, modules, usage, and team seats vary by plan, so check the pricing page against the workflow you need.

You can add existing help content as website pages or supported files. Chatsy does not offer a one-click migration from every support platform. Test your content and handoff workflow before replacing your current tool, and contact us if you need to plan a larger move.

Chatsy plans use monthly message credits and also set limits for AI agents and team seats. Adding team members can require a higher plan. The pricing page lists the current limits for each plan.

Chatsy retrieves relevant source content and includes it when generating a response. That helps, but it does not guarantee a correct answer. Use the private test chat before publishing, review conversation transcripts, and send uncertain or sensitive cases to a person.

Ready to make the switch?

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