Falkirk wetherspoons
I took my mother out for lunch, we ordered, got our drinks quite quickly. My mum ordered the bangers and mash, I ordered an ultimate burger on the app but I said to a staff member that I would like to have mash instead of chips but he seemed distracted, went back to my table and we had waited over half an hour for our food while the pub was busy, hardly anyone was ordering food so did not know what was taking so long so we stepped out for a smoke but we were only outside for 2 minutes. We came back in and waited another 10 minutes for our food, then finally our food came out and the server had said she had already brought it out but we weren’t there, and with both our meals there was chips instead of mash (my mum literally ordered bangers and mash and I asked a staff member for mash) so we asked to send it back to get the correct order. we waited another 20 minutes for our food so we assumed they would be making it fresh considering the food would’ve been under a hot plate for so long, well the food came back out and no, the mash looked like it had only been microwaved and the rest of the food was cold, I didn’t even enjoy my burger as it had went so cold all the juiciness from the burger had gone, this is the second time I've been to spoons and my burger has been freezing cold. Used to love going to spoons for food but I am very disappointed with my last 2 trips.