If you are a UK customer, getting a full refund is very difficult. Even when they have promised a FULL refund, you do not get it.
August 21, 2025
Unprompted review
Reply from Shapermint
We’re truly sorry to hear about your experience, A customer. Refunds should always be handled clearly and fairly, and we’d like to look into this for you right away. Please share your order details here: https://shpmint.com/hz6 so we can review your case and make sure you receive the support you deserve.
On the day of delivery the couriers arrived and the two men berated me in the middle of the road for putting the wrong address on the order. It was in fact a mistake by Bedstar. The delivery men were most unhelpful in giving a hand to place my existing mattress against a wall 12 inches away. I also saw the new mattress was not the one I ordered. I knew this with certainty, as the new one was an exact replacement for the one I have. Unfortunately, I did not have the presence of mind to take a photo. The mattress was returned and I have been charged £55 for this.
Customer Services have refused to acknowledge they made mistakes and have sent very abrupt emails. All they do is send T&C's. Even then, said T&C's state two amounts £40 and £50 respectively. When queried they said it is a MINIMUM!!
A sorry saga and one where I am left out of pocket.
December 6, 2024
Unprompted review
Reply from Bedstar.co.uk
Good morning,
I am sorry to hear you are unhappy with the service received and the fact you believe the mattress was incorrect.
As my colleague explained the address house number had inadvertently been entered incorrectly at our end, we apologised for this error. I am sorry to the driver thought this was your fault, we have since spoken with them to clarify this wasn’t the case. I see the driver did manage to arrive at the correct house number as confirmed by yourself and AIT couriers. Regarding assistance in moving items in the property, the mattress was taken to room of choice which is all the drivers are required to do.
With regards to the mattress being what you ordered, as advised the mattress was checked upon return by our Warehouse Manager and confirmed to be the correct mattress. The £55.00 charge is a return collection charge as we have to pay for space on the couriers’ vehicle. Our website states there is a minimum charge of £50.00 as the amount depends on the weight and size of the goods being returned. Your refund has already been processed back to the account that was used to make payment.
Should you require any further assistance please do get in touch with the team.
LACK OF COMMUNICATIONS AND EMPTY PROMISES. I bought an Emma mattress from the store in Mandelieu. After 3 days I realised it was not for me. To get the mattress picked up and to be refunded has taken almost 6 weeks. This is in spite of visits to the shop, calls and emails. The promises of the shop to call or email was seriously lacking. I am very disappointed with the service received and will not be shopping there again.
November 13, 2024
Unprompted review
Reply from UBALDI.com
Bonjour, Je suis navrée de vous lire et constate que vous n’avez pas souhaité vous identifier suite à votre avis. Votre expérience est importante, si besoin n’hésitez pas à joindre directement notre Service Relation Client afin de vous apporter satisfaction, nos lecteurs souhaiteraient également lire la solution apportée.
I bought 9 bags of Polar Ice stones and paid almost double for each bag. I did not realise the overcharge as the order was placed by phone. When a 2nd order was placed for the same item, the overcharge became apparent. I contacted customer services, they said they would not refund the overcharge as the price of the stones had been reduced. That is not true. I had a screenshot of the price at the time the first order was placed and it is the same as it is now. Furthermore, when you contact customer services by phone, no one ever answers the calls.
September 13, 2023
Unprompted review
Reply from MP Moran
Thank you for taking the time to leave us a review. We understand your frustration, but we cannot refund the overcharge for your order. Our prices are subject to change depending on the market. We have a team of experts who monitor the market and adjust our prices accordingly.
We apologise for any inconvenience this may have caused. We hope to see you again soon.
