Italy
Review of Bike-Discount.de
I have been notified shipment by email on 6 May, on 16 May I still have no specific information about delivery. Both Bike discount and their logistic company are not able to provide any delivery date.
After 13 days from shipping still no delivery time though transit between Germany and Italy is of a few days.
Bike Discount has no control on their logistic.
Review of Hardloop
Hardloop is not capable of delivering even one month after the order was placed. Customer service is not responding.
We placed the order at the end of November and were supposed to receive the parcel on 16 December. We are now on the evening of the 23rd, and there is still no information regarding the delivery date.
I do not recommend Hardloop due to their poor service.
Reply from Hardloop
Hello,
we’re truly sorry for the long delay and the lack of visibility on your delivery 📦
According to the tracking, the parcel was delivered to the pickup point yesterday.
The carrier unfortunately encountered major difficulties during transport, which caused this delay.
Our sincere apologies for this experience, which is clearly not up to our standards 🌲
Antonin - HardGuide
Review of Hardloop
Hardloop is not capable of delivering even one month after the order was placed. Customer service is not responding.
We placed the order at the end of November and were supposed to receive the parcel on 16 December. We are now on the evening of the 23rd, and there is still no information regarding the delivery date.
I do not recommend Hardloop due to their poor service.
Reply from Hardloop
Hello,
I'm truly sorry for the disappointing experience you've had with your order. We understand your frustration with the delayed delivery and lack of communication. Please contact us by email to find out what happened. 🏔️ At Hardloop, we strive to do better than this.
Romain - HardGuide
Review of FinecoBank ITA
Very complex service, lengthy problem solving, service is much below par compared to other international banks
Review of Lanerossi
Dopo due email per un reclamo e reso non ricevo nessuna risposta dell'azienda.
Servizio pessimo
Review of Vodien Internet Solutions Pte Ltd
At renewal, Vodien is trying to abuse clients by proposing higher rates, higher than public rates on their web site and almost double public rates of competitors, they also add to your cart services never asked before.
Vodien practices are misleading. It cost you a lot of effort to get back to a decent offer.
I do not recommend Vodien for their lack of honest commercial practice.
Reply from Vodien Internet Solutions Pte Ltd
Hi Olivier,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Review of Agati srl
Abbiamo ricevuto un prodotto difettoso, evidenziando una carenza nel controllo qualità. Inoltre, i tempi di risposta sono eccessivamente lunghi. Dopo più di tre mesi dall'ordine, Agati non ha ancora organizzato una soluzione definitiva.
Reply from Agati srl
Salve Olivier,
La sua segnalazione ci è arrivata il 31 gennaio ed è stata subito processata dal nostro customer service. Una volta che la ditta di riferimento (Vibia) ha fatto le dovute verifiche e approvato la sostituzione abbiamo provveduto a ritirare il difettoso a metà Febbraio. In questa fase siamo in attesa di ricevere la sostituzione e chiudere così la pratica.
La soluzione definitiva è la sostituzione dell'intera lampada, come comunicatole nello scambio via mail, e i tempi sono legati alla produzione della ditta.
Noi abbiamo fatto il possibile per darle assistenza e ci dispiace leggere la sua recensione.
Rimaniamo a disposizione,
Staff Agati
Review of Vinatis
Après la confirmation de ma commande, j’ai découvert, 7 jours plus tard, que celle-ci n’avait toujours pas été expédiée.
Le service de livraison de Vinatis n’est pas fiable. En tant qu’entreprise, nous risquons de ne pas pouvoir offrir nos cadeaux de fin d’année à nos clients. Pour l'Italie Tannico nous offre 100% de fiabilité.
Reply from Vinatis
Cher Monsieur Olivier,
Nous vous remercions pour d'avoir pris le temps de laisser votre avis et nous nous excusons sincèrement pour le désagrément causé.
En effet, il est possible que certains produits commandés soient en attente de réassort, ce qui entraîne un retard dans l'expédition de votre commande.
Nous comprenons parfaitement que cela puisse avoir des conséquences et nous nous excusons pour cet incident.
Nous vous avons déjà contacté via Trustpilot pour obtenir davantage d'informations et trouver une solution, mais nous n'avons malheureusement pas reçu de réponse de votre part.
Afin de vous apporter des informations précises concernant cette gêne, ainsi que sur le service de livraison, et de signaler cette situation à notre responsable, nous vous prions de bien vouloir nous communiquer votre numéro de commande.
Dans l'attente de vous lire, nous restons disponibles pour toute assistance ou solution complémentaire et espérons pouvoir regagner votre confiance.
Cordialement,
Caroline - Service Client Vinatis
Review of Iliad
sistema di pagamento fatture estremamente scarso, servizio assistenza che non risolve i problemi dei clienti, no raccomando Iliad business, il servizio non è al livello di professionalità richiesto.
Review of Ortovox
Ortovox is no capable to organise a delivery from Germany to Italy. I do not recommend to use their online shop. There is no answer and lack of ownership about client's delivery issue.
In the past, Ortovox has been delivering twice to same address, but now failed to deliver after 15 days. after 15 days they start reacting due to this review but still no delivery date confirmed. Ortovox declared "they no control on its logistic supplier".
Reply from Ortovox
Hello Olivier,
Thank you for your feedback.
We are sorry that there were delivery problems with your order in our online shop.
As already reported several times by e-mail, we are in contact with the delivery service and are doing our best to ensure that your order reaches you as quickly as possible. Another delivery attempt is currently being made and we assume that your order will arrive in good time.
We will contact you as soon as we have any news.
We apologise for the inconvenience and thank you for your understanding.
Sporty greetings,
Your ORTOVOX-Team
Review of Booking.com
Bad service in managing suppliers, big delay in checkin, no solution, non excuse , I do not recommend using booking
Review of Stripe
This company is a very unprofessional, not solving client issues.
Reply from Stripe
Hi Olivier, we're incredibly sorry the experience has been less than positive here. We also noticed that you have an active email conversation with us regarding this issue. That said, to ensure a smooth workflow, we'll continue communicating there.
Review of Arval Service Lease Italia
Once deposit paid, Arval is never delivering according promise. They postpone delivery time as they wish and have no care nor control on what is happening with their supplier. They never inform proactively about delays. You always have to find out by yourself, pushing and asking many time for an answer. This company is hopeless.
Reply from Arval Service Lease Italia
Grazie Oliver per la tua recensione, ci dispiace che al momento non sia pienamente soddisfatto dell’esperienza con Arval. Ti abbiamo inviato un messaggio privato per chiederti i dettagli che ci permetteranno di risalire al tuo contratto, in modo da poter esaminare quanto ci hai segnalato e fornirti supporto. Grazie, a presto.
Review of easyJet
Practice of overbooking is truly disgusting, awful service
Review of Wise
Very unprofessional business support for business account, I do not recommend Wise if you need reliable service.
Update: Wise did not react to email sent to Wise customer service for 5 days while creating major issue on business continuity. Now wise react in less than one hour to this review posted on a third party web site. It says where Wise priorities are. Wise does not much care about its clients business but put a lot of emphasis on low review which may impact Wise business. It is pathetic!
Reply from Wise
Hello, Oliver
We're very sorry to hear this. Our customers are our highest priority, and they only deserve 5-star experiences. Please let us how we can make yours better. Kindly reach us at https://wi.se/contactus_ or on our social media channels.
Wise
