Have used Wise (formerly Transferwise) for many years and always been extremely happy with the service I receive. Transferring £ to € to my Spanish bank account was instant. However, for a few months... See more
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Review summary
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Instead of just reducing the fee which is nothing much, should consider offering a once off better exchange rate than the mid range exchange rate for large amount eg. 100K euros or above..
I like the fact that you can see the exchange prices very easily, which by the way are very competitive. My only small niggle is, when paying somebody new this can be challenging, although of course... See more
Company replied
I live in Thailand and find Wise great for converting AUD to THB and transferring to my Thai bank account. The negative comment is that the wise card is not available in Thailand although it seems to... See more
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Company details
About Wise
Written by the company
Contact info
1st Floor Worship Square 65 Clifton Street London , EC2A 4JE, London, United Kingdom
- wise.com
4.3
Excellent
295K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
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Reply from Wise
Hi Max Linderman.
Thanks for sharing your positive experience and we're glad to hear you've been enjoying our services!
If you need any assistance, do reach out to us via PM/DM over Facebook, X or Instagram or you can email/phone us here — http://wi.se/help
Wise
Have found the ease of exchange from…
Have found the ease of exchange from one currency to another, whilst travelling, has been efficient, immediate and always useful. Having to use the articular country visited is seamless and extremely useful in paying for services.
December 1, 2025
Reply from Wise
Hello Melton.
We are glad to hear that exchanging currencies while traveling has been an efficient, immediate, and useful experience for you. Making global spending hassle-free and seamless when paying for local services is exactly what we aim for.
Safe travels on your next journey! If you need any assistance, do reach out to us via PM/DM over Facebook, X, Instagram or you can email/phone us here — http://wi.se/help.
Wise
I have used Wise many years it’s been…
I have used Wise many years it’s been amazing.
Thank you Wise and team. 🤝
July 14, 2026
Unprompted review
Reply from Wise
Hello.
We're happy to hear your positive experience with us. Your supportive reply means a lot to us, so thanks for that!
If you need any assistance, do reach out to us via PM/DM over Facebook, X, Instagram or you can email/phone us here — http://wi.se/help
Wise
Reply from Wise
Hello JOOSAENG KIM.
Thank you for your review. We are sorry to hear that you feel our fees are too high.
We always strive to keep our costs as low as possible by using the real mid-market exchange rate and showing all of our variable and fixed fees transparently upfront before you make a transfer. Fees can vary depending on the currency route and the payment method you choose.
We would love to look into the specific transfer you made to see if there is a more cost-effective payment option for your future transactions. Do reach out to us via PM/DM over Facebook, X, Instagram or you can email/phone us here — http://wi.se/help
Wise
kyc can be very hard to proceed
kyc can be very hard to proceed
my father tried
anyway he recommend
July 14, 2026
Unprompted review
Cool
Already 2nd o 3rd time Wise ask me to answer this review,as the other I Just can Say that everything's goin' well for now,I have nothong to complain about,Just fine
July 14, 2026
Wise has made my business very smooth…
Wise has made my business very smooth no wait for transfers and love that i can have access to currencies on the spot. Can’t complain. Even their customer support when you call them they’re very friendly and here to help and educate
July 14, 2026
Wise shut down my account for no…
Wise shut down my account for no reason. They won't say why.
July 14, 2026
Unprompted review
Reply from Wise
Hello,
We understand that having your account deactivated is frustrating. This usually happens when there's a conflict with our Terms of Use: http://wi.se/customeragreement
If you believe this was a mistake, you can submit an appeal by following these guidelines: https://wi.se/accountdeactivation. Once submitted, our team will review your request and update you via email as soon as possible.
Regarding any remaining balance, we will work on returning it to you. First, we must complete our standard due diligence checks. Please rest assured that your funds and personal information remain completely safe and secure during this process.
Wise
Verification process is a sham.
Verification process is a sham.
Today's date 2026/07/14
Wise asks for a document that is max 12 months old, I send a document dated 2026/03/10, the document is rejected for being too old.
In what universe, there is a time difference of more than 12 months between 2026/07/14 and 2026/03/10????
Edit to answer Wise: no, you're lying. My document was not rejected due to whatever reason you make up, my document was rejected for being too old, and the reason is clearly stated and I made a screenshot, because I am used to you hiding the reason and then lying that things were actually different.
July 14, 2026
Unprompted review
Reply from Wise
Hello Ana,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration this has caused.
You are completely right—a document from March 2026 is well within our 12-month validity window for July 2026. It sounds like your document may have been rejected due to a system error, a misunderstanding of the date format, or another specific requirement that wasn't clearly communicated to you.
We want to get this sorted out for you right away. For further help, please don’t hesitate to get in touch at https://wi.se/help or via social media on Facebook, Instagram, or X. This will allow us to securely look into your case, review the document, and manually fix this for you.
Thank you for your patience, and we look forward to resolving this quickly.
Wise
I have been using Wise for several…
I have been using Wise for several years for private and business needs, easy, fast and trustworthy service
July 14, 2026
Unprompted review
My transactions are always done on time…
My transactions are always done on time and I am informed at each level of progress.
July 14, 2026
⚠️ WISE BREACHING EU LAW. FRAUDSTERS
They closed my account without any reasoning. Kept my money. Ignored my legal data request.
Not once. Not twice. Complete and deliberate silence.
This is not incompetence. This is a company that knows exactly what it's doing. And is counting on you not fighting back.
I am now pursuing them through EU financial regulators and data protection authorities.
DO NOT trust Wise with your money - BE CAREFUL.
They will close your account, and ignore your legal rights, and go silent. If this is not the definition of Fraud, then what is?
June 1, 2026
Unprompted review
Quick transfers
Easy to use, minimal fee, quick transfers and fab customer support.
July 14, 2026
Unprompted review
I signed up and they closed my account…
I signed up and they closed my account without reason the next day. Super frustrating. They do not provide a reason. Still charged the $31 account setup fee as well.
July 14, 2026
Unprompted review
Reply from Wise
Hi Lourens,
We understand that this can cause some frustration. Account deactivation isn't something we take lightly. It's often a result of a conflict with our Customer Agreement, or due to a discrepancy with a financial law. We can't always share the exact reason for the deactivation, due to how we're regulated. However, you can find some possible reasons here: https://wi.se/accountdeactivation
If you're unhappy with this decision you can appeal here: https://wi.se/appeal. Our appeals team will reach out to you once they have further updates regarding your account. Please keep in mind the time it takes for our team to review your appeal can vary.
In case you still have money on your Wise account when we close it we’ll work on sending it back to your bank account. But first, we need to carry out security checks as part of our regulation. While we do that, your money and information will be safe and secure.
Should you need help, please reach us at: https://wi.se/help by clicking "Trouble logging in?", select an issue, click "I still need help", and then "Contact us".
Wise
Needlessly complex…
The process of transferring US dollars in an American account to euros in a European account used to be fairly straightforward. Now it seems to involve several steps and choices. Why not just allow a simple macro that would define the source bank, the transfer method, and the destination bank. Then, all I would have to fill in would be the amount.
July 10, 2026
Reply from Wise
Hello,
We believe our customers deserve the best, so we’re sorry to hear that our services fell short of your expectations.
We’re sorry to hear that you’re having some issues. In order for us to help, we’ll need some more details on what happened. Please get in touch at http://wi.se/help or on X, Facebook, or Instagram.
Wise
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