Customer Services are appalling.
Food and Service was excellent.
The issue was Head Office/Customer Services.
I rang them prior to going on Sunday.
Checked that they took One4All Vouchers. They said they did.
Had a lovely Meal. Went to pay and the Waiter was saying our Card was "Declined"
Turns out they don't.
Very Embarrassing for my Wife and I as it was obvious to other Customers that there was, through no fault of ours, a problem with the Bill.
The least M+B should of done is refunded our Money as we had to pay out of our own Funds, leaving us short.
M+B were completely uninterested.
This should and could have been settled amicably. M+B chose not to.
It ruined a rare opportunity that my Wife and I have for going out for Sunday Lunch.
March 8, 2026
Unprompted review
