Great customer service. I had an issue with my order, basically I accidentally over ordered and didn't realise until I'd paid. I sent an email and received a very quick response. My refund was taken care of quickly, I am very impressed and thankful.
Overall our stay here was great. The location very good with public transport easily accessible. Restaurants and supermarkets with easy walking distance also. The hotel is generally very clean and renovated, for some reason the walls in our room had a lot of dirty marks on them. That might not bother some but I personally found it a slight issue. Definitely include breakfast if you book here, Michael and the others put on a freshly made and tasty selection and they are also very friendly.
June 18, 2025
Unprompted review
Reply from XO HOTELS AMSTERDAM
sue,
We’re pleased to hear that you enjoyed your stay, found the location convenient with easy access to public transport, restaurants, and supermarkets, and appreciated the overall cleanliness and renovated feel of the hotel.
We’re especially glad you enjoyed breakfast and the warm service from the team — they’ll be happy to know their efforts made a difference in your experience.
We do regret that the condition of the walls in your room did not meet expectations. If this had been brought to our attention during your stay, we would have addressed it immediately to improve your comfort.
To future guests: when booking directly through XO Hotels, you benefit from the best available online rates, personalized support via phone or email, and a complimentary first hour of late check-out.
Thank you for leaving a review for our accommodation in Amsterdam, we hope to may welcome you again soon!
Warm regards, Team XO Hotels info@xohotels.com +31 (0)202629263 xohotels.com #xohotels #best #rated #hotels #amsterdam #book #direct XO is the way to GO
Very good communication through the app once booked. Our driver Nassim was waiting when we arrived at Schiphol airport and communicated well to help us find his location (As drivers must wait outside at this airport). Nassim was friendly and very professional. I highly recommend this service.