R V

The young men came and picked my car up and returned it the same day. They were polite, courteous and helpful, and explained everything clearly and I would recommend them wholeheartedly to any other customers.

Excellent communication and perfect time keeping. The driver was polite and helpful and the delivery was top class from start to finish.

I was looking for Jellycats as Easter presents and typed the name into the search facility. I chose 2 smallish ones after the options were duly displayed - as they are expensive - and was happy that they were to be delivered before Easter. They were delivered on time but were NOT Jellycats - they were called Binky bunnies. I am an OAP so not as tech savvy as younger people may be but the website was very misleading. I had to pay postage and then had to pay £3 to return the items that were not as described - adding insult to injury!

This company has really gone downhill and lost all integrity and honesty. They lie and then pretend we have had work done - totally untrue and perhaps a way of "cooking their books"?
They made a man with cancer drive all the way to Hertford for an appointment that was apparently a mistake. They could not carry out the appointment because they were fully booked. Then they tried to say we made a mistake on the date but luckily I had documentary proof of the date, in an email from Halfords. After 3 weeks and going to Kwikfit, (who were excellent), even worse was that they have fraudulently sent an invoice to show they had checked the car. They did not! The mileage was incorrect and they did not have my car and deal with it.
What is going on at Halfords?

We went to a restaurant owned by this group and had a problem with the price of the bill. Unfortunately, their customer service is non existent and they are not bothered by customer feedback or complaints as they do not respond to emails or any other form of communication. This is obvious when you see the amount of negative reviews on here and no-one from the company has bothered to reply. Avoid all the brands in this chain, including Toby Carvery, Vintage Inns, Miller and Carter, Harvester, All Bar One, etc., if you might need any customer care.

We went to a restaurant owned by this group and had a problem with the price of the bill. Unfortunately, their customer service is non existent and they are not bothered by customer feedback or complaints as they do not respond to emails or any other form of communication. This is obvious when you see the amount of negative reviews on here and no-one from the company has bothered to reply. Avoid all the brands in this chain, including Toby Carvery, Vintage Inns, Miller and Carter, Harvester, All Bar One, etc., if you might need any customer care.

The discounts do not work at many outlets as there is always a reason why they cannot be used on that particular day or on that particular product. Trying to reach customer services is impossible! They do not have an email address and their "submit a request" form - which is the only way to make a complaint - states they will respond within 30 days! Yes that is correct - 30 days! I have had this many times with both Harvester and Toby Carvery so, on our last visit to Toby Carvery, we kept to the strict rules but they could not honour it because they do not do discounts after the 14th November as it is classed as the Christmas period. Neither Toby Carvery nor Blue Light have this information on their websites.

I cannot fault this company at all. They make extremely high quality and reasonably priced products and their customer service is excellent - prompt and efficient.

Customer services either do not reply to queries or are very slow to respond to queries. When they do email back they do not answer the question properly, prompting more emails, which are then not answered.

The agent was extremely patient with this OAP, even though I was a complete technophobe! Thank you.

It was a very good experience from order to delivery, with excellent communication from the delivery team and consistent updates. The only issue was putting the table tennis table together which was extremely difficult and took many hours and painful hands!

Avoid this company as they do not bother to respond to customers. Eventually I made a complaint 5 months ago about the lack of any action from them - still no response so I have now complained to the financial ombudsman.

From ordering to delivery the communication was very good, and the delivery was earlier than expected, which was very welcome. The glasses are affordable, stylish, and of good quality.

Excellent customer service - kind, helpful and prompt.

Delivered on time and in good condition

I was lured in by the company promising 300 points for joining but this never happened - nor did the points that should have been awarded for purchasing. Another member of the family said discounts for "subscribe and save" purchases were not given either, and customer services are slow to respond, so incentives are not honoured.

Customer services don't respond to emails
Mistakes take a ridiculously long winded way to rectify - even if brought to your attention within 5 minutes of purchase. Surely an order can be cancelled within 5 minutes without having to wait for the package, order another package, then return the original?! Terrible for the environment - delivering then returning a purchase when it is totally unnecessary.

The food did not get delivered but they still took the money! Customer services do not respond to complaints and ignore messages sent through the app and through the website. They won't answer the phone unless the order is ongoing. The order was not ongoing because they said it had been delivered but it had not!

I did not get the £60 as promised, even though I took out the policy