Great product however me and my friend… and six weeks on nothing has been done by holy
Great product however me and my friend was kicked out of the holy squad uk on Facebook for no reason. I managed to screen shot the moderators having rules for some but not their mates. I didnt break rules or lie or abuse them like they've lied I did. Ive contacted ALL of Curtis, Abbie and Hannah and been ignored by all of them. Then they posted things about me and my friend that were lies twice in the holy squad uk. Saying ive threatened and abused them I just would like some answers and proof would be nice, because its not in my nature to do anything like they said. Its affecting my health my sleep and its such a shame because I spent thousands on their products. Its just proof they all HOLY want is my money they dont care about me as a customer its such a shame 😭 NOTHINGS BEEN DONE ABOUT THE MODERATORS BOOTING A POLITE KIND MEMBER.... ITS BEEN SIX WEEKS SINCE ME AND MY FRIEND WAS BLOCKED FROM THE SQUAD. I HAVE PROOF AND SCREEN SHOTS OF THEIR WRONGDOINGS I HAVE EVIDENCE I DID NOTHING WRONG. AND HOLY AS A COMPANY HAVE FAILED ME AFTER I SPENT THOUSANDS ON THEIR PRODUCTS... A PRODUCT I BELIEVED IN. UTTERLY HEART BROKEN BY WHAT IVE BEEN PUT THROUGH
Reply from HOLY
Hello Sarah,
I am truly sorry to hear about your experience, and I appreciate you taking the time to bring this matter to our attention.
Please rest assured that we take concerns like this very seriously, and we will thoroughly look into what has happened. We do not tolerate or approve of any member of the HOLY staff or anyone affiliated with HOLY acting in a way that goes against our community values or treating members of the Squad unfairly or inappropriately.
We have clear rules and expectations in place that apply to everyone within the community, including both moderators and members. Everyone is expected to uphold these standards and treat one another with respect. If those standards have not been met, we will investigate the situation and take any appropriate action based on our findings.
Thank you again for reaching out and giving us the opportunity to address your concerns. Your feedback is important to us, and we are committed to ensuring that our community remains a welcoming, respectful, and enjoyable place for everyone.
Kind regards,
Team HOLY