Your Doctors Online Reviews 

1,827
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 771 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and efficiency, frequently highlighting quick response times and same-day prescription availability. Many appreciate the professional, knowledgeable, and kind staff who take time to listen and provide thorough assessments. Reviewers find the user experience convenient and easy, saving significant time compared to traditional in-person visits, especially for those in rural areas or without a family doctor. However, some customers also noted issues with billing clarity and difficulty reaching customer service for refunds or corrections to charges. A few other people also felt that the care provided was poor, expressing a lack of understanding or empathy from the professionals, and reporting problems with resolution.

What people talk about most

Service

Customers consistently note positive experiences with service, praising its speed, reliability, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's efficiency,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast service & same day prescription. App is very user friendly; when my chat unexpectedly disconnected, they called my cell phone immediately. I like that you can track the status of your Rx. No comp... See more

Company replied

Rated 5 out of 5 stars

Living in a rural area without much public transit this service has been invaluable to me in the events where I was unable to drive. I was able to have a prescription sent directly to my pharm... See more

Company replied

Rated 5 out of 5 stars

Fast, dependable, reliable and understanding. Have told lots of friends of this service. No one likes emergency room wait times or not knowing if you are going there with sicker people. Standard docto... See more

Company replied

Rated 5 out of 5 stars

My husband broke his back, after 3 weeks he went to emerg and had an x ray where they were looking for a rib fracture. They found nothing and sent him home. Another 3 weeks passed and I managed to con... See more

Company replied


Company details

  1. #4 of 6 best companies in Medical Clinic

About Your Doctors Online

Written by the company

Your 24/7 Virtual Healthcare Clinic in Canada
Your Doctors Online is a premier virtual healthcare platform, providing patients with immediate, 24/7 access to board-certified physicians from the comfort of home. If you are researching how to see a doctor online and receive medical advice without the long waits of a traditional walk-in clinic, our platform offers a seamless, highly secure solution designed for both urgent interventions and ongoing health management.

How Our Online Doctor Appointments Work
We believe that accessing professional medical advice should be entirely frictionless. Whether you prefer a secure text chat, a standard audio phone call, or a comprehensive video visit, our flexible consultation modalities are tailored to your immediate comfort. There is no complicated preparation required—patients simply create an account, share their symptoms, and connect directly with a healthcare professional under 5 minutes. Oh you can share your subscription with your family.

Comprehensive Medical Services and Documentation
Our digital clinic is fully equipped to handle a wide spectrum of non-emergency medical requirements. Following a virtual assessment, our attending physicians can issue new medications or refill, blood work, or imaging requisitions, and with our pharmacy network, you pay $0 to get your prescription delivered to your doorstep.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,827)

772 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service every time

Excellent service every time. The wait times have been consistently short, and the doctors are thorough, attentive, and take the time to answer my questions. I’ve had a very positive experience and would definitely recommend this service to anyone looking for convenient, high-quality virtual care.

July 16, 2026
Rated 5 out of 5 stars

Amazing service fast and efficient

Downloaded today it was very quick and efficient and I got a blood work requisition that I needed. My fiancé has been greatly helped by these doctor and they thankfully found 3 of her conditions when other doctors brushed her off and now she’s being treated and on the path to recovery thanks to these fantastic doctors. You are in good hands with these doctors. Thank you Dr. Cheema and Dr. Dunkley for helping my fiancé get her health back. We can’t thank you enough.

Daniel

July 15, 2026
Unprompted review
Your Doctors Online logo

Reply from Your Doctors Online

Hi Daniel,

Thank you for choosing Your Doctors Online. We are thrilled to hear that our platform provided a quick and efficient experience for your blood work requisition.

Your Doctors Online provides 24/7 virtual urgent care designed to offer comprehensive medical advice and accurate diagnostic testing, ensuring patients receive the thorough evaluations they deserve. It is our mission to provide attentive, evidence-based medicine that guides our patients and their families safely toward recovery. We appreciate your kind words and trust in our medical team.

Best Regards,
Your Doctors Online

Rated 4 out of 5 stars

Great help good to talk too ur…

Great help good to talk too ur medication 💊 right on perfect timing

July 16, 2026
Unprompted review
Your Doctors Online logo

Reply from Your Doctors Online

Hi Jake,

Thank you for choosing Your Doctors Online. We are glad our instant connection and fast communication helped you receive great service from our friendly team.

It is our mission to provide accessible 24/7 virtual urgent care so you can connect with a licensed doctor whenever you need medical advice.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Pleasantly Surprised and Much Appreciaited

Simple sign-up process; took only a minute or so.

Timeliness - quick connection with the"triage" staff and subsequently, a Doctor.

Excellent listening/documentation of my issues, symptoms and concerns.

Again, quick follow-up by the Doctor which following my story, forwarded a prescription to my drug store for antibiotics which came as my additional symptoms arrived. Opportunity for additional questions and concerns was offered.

Follow-up with administration staff to get a receipt for the services.

Additional follow-up and opportunity to provide feedback to other staff.

July 16, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Peter,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care could provide the fast connection, attentive clinical consultation, and efficient prescription delivery you needed to address your symptoms promptly.

Your Doctors Online provides 24/7 medical advice, treatment plans, and continuous care coordination to ensure our patients receive high-quality telehealth services from start to finish. It is our mission to offer a seamless healthcare experience, including proactive follow-ups and responsive administration support.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

They where very helpful

They where very helpful

July 16, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Jimmy,

Thank you for choosing Your Doctors Online. We are glad our instant connection and fast communication helped you receive great service from our friendly team.

It is our mission to provide accessible 24/7 virtual urgent care so you can connect with a licensed doctor whenever you need medical advice.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Excellent service

Excellent service. They even followed up Amazing

Highly Recommended

July 16, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Christine,

Thank you for choosing Your Doctors Online. We are glad our instant connection and fast communication helped you receive great service from our friendly team.

It is our mission to provide accessible 24/7 virtual urgent care so you can connect with a licensed doctor whenever you need medical advice.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Great experience

Great! Fast.

July 16, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Kailey,

Thank you for choosing Your Doctors Online. We are glad our instant connection and fast communication helped you receive great service from our friendly team.

It is our mission to provide accessible 24/7 virtual urgent care so you can connect with a licensed doctor whenever you need medical advice.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Very helpful the whole experience was…

Very helpful the whole experience was professional from start to finish.

July 16, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Amanda,

Thank you for choosing Your Doctors Online. We are glad our instant connection and fast communication helped you receive great service from our friendly team.

It is our mission to provide accessible 24/7 virtual urgent care so you can connect with a licensed doctor whenever you need medical advice.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

All good

All good。i m glad to use this app

July 16, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Peng,

Thank you for choosing Your Doctors Online. We are glad our instant connection and fast communication helped you receive great service from our friendly team.

It is our mission to provide accessible 24/7 virtual urgent care so you can connect with a licensed doctor whenever you need medical advice.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Reliable doctors

Reliable doctors, great follow-up, very knowledgeable staff.

July 16, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Derek,

Thank you for choosing Your Doctors Online. We are glad our instant connection and fast communication helped you receive great service from our friendly team.

It is our mission to provide accessible 24/7 virtual urgent care so you can connect with a licensed doctor whenever you need medical advice.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Very quick and responsive

Very quick and responsive! Positive experience with the doctors and care coordinators.

July 16, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Jeesu,

Thank you for choosing Your Doctors Online. We are glad our instant connection and fast communication helped you receive great service from our friendly team.

It is our mission to provide accessible 24/7 virtual urgent care so you can connect with a licensed doctor whenever you need medical advice.

Best Regards,
Your Doctors Online

Rated 1 out of 5 stars

This company is very misleading

This company is very misleading, beware of the membership fees. They advertise as $20, it is $20 per month and the membership is annual and non refundable. They charge your credit card $240 immediately and you cannot cancel until the renewal is due.

July 8, 2026
Unprompted review

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