Banner for Fridays Health

Fridays Health Reviews 

4,525
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,456 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the helpfulness and professionalism of the staff. Many people appreciate the quick responses, good communication, and the personalized support received. The overall service is often described as excellent, noting its affordability, efficiency, and seamless user experience. However, some customers also noted concerns regarding the product. While some found the medication effective for health goals like weight loss and improved lab results, others experienced issues. These included the product being ineffective, unexplained dosage changes, or feeling that treatment options were limited or not clearly presented.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and knowledge of... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the quick, effective, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their kindness, professionalism, and... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction, reporting... See more

User experience

Customers generally report positive experiences with the user experience, often describing it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined Friday's almost a year ago since my insurance did not cover my RX. Through Friday's Health I've been able to keep my insulin level at bay and afford the RX out of pocket. Great service withou... See more

Company replied

Rated 5 out of 5 stars

Fridays hands down is the best telehealth company I’ve worked with. They truly treat their patients with the upmost support and guidance! Any time I have questions, I get answers almost immediately. I... See more

Company replied

Rated 5 out of 5 stars

Fridays has truly changed my life! They have given me hope with my WL journey! My insurance wouldn’t cover my meds but Fridays stepped in and has helped guided me through my journey! I’m down 67lbs an... See more

Company replied

Rated 5 out of 5 stars

Had a great experience. They helped me with my flex account and responded right away to any questions or concerns I had. Their resources for meetings, menu ideas, and medical support were very helpful... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Medical Clinic
  4. Medical Spa
  5. Online Prescription Medication Vendor

About Fridays Health

Written by the company


At Fridays Health, our mission is to transform personalized weight management and obesity medicine. As a premier telehealth provider specializing in GLP-1 medications, we guarantee a weight loss journey tailored to your needs.

Enjoy unlimited access to our team of dedicated medical experts and a fully bespoke care regimen, including well as support groups and coaching in mental health, nutrition and movement.

Your Fridays insurance concierge is able to submit prior authorizations for medications like Ozempic, Mounjaro, Zepbound and Wegovy as well as deliver compounded versions like Semaglutide and Tirzepatide directly to your door from our 503a and 503b certified pharmacy partners.

With round-the-clock support from our holistic care team and multiple weekly interactive sessions, Fridays Health delivers a comprehensive telemedicine service aimed at empowering your path to health and well-being. Get started!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(4,525)

1,225 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I had a great first two months with…

I had a great first two months with them but getting my month three medicine has been a disaster!!! They said it's professed on their end and a ticket is open and has been escalated several times. I called the pharmacy and they said they had nothing for me there this month. It's been 12 days and now I don't have it for my shot day tomorrow. I've been calling and emailing them and keep getting told it's being looked into. I'm so disappointed and want my money back!

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Do not used them!

Do not used them!! I signed up for their GPL1 service In May. My first prescription was sent on 5/7/26. A refill was sent out early on 5/30/26. I have been waiting for a refill to be approved for several weeks. I have been given various excused from customer service over the phone. Their excuses make no sense. Their email responses are canned and do not address the issue, Today, I had a phone or video doctor visit scheduled. The link they sent did not work and when I called customer service, they said the appointment had been canceled! I don't think they have doctors or access to medication. All I get are excuses but of course they are charging me!

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Support

Customer service is a joke. I’ve waited for a callback for 5 weeks and called multiple times weekly to be told to be patient, someone will be calling me back. I paid for a full year in advance and am not getting the correct product/amount. I have been told an “elevated ticket” was put in 3 times only to have those tickets closed with no callback/email/contact at all. I wish I could go back in time and join a company that supports customers in the way that is promised on their site. Do not trust this company!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Give it a month for results

It did take a month before I really felt the benits of having more energy and strength. The strengh part really surprised me AFTER my work out. Usually I was exhausted after, but this last tiime I felt great! I could have done more. Today we'll see if it's the same results. My physician friend's concern is that my body is not making NAD and will depend on this outside source to continue performing at this level. Valid, yet I just wanted to see and feel if it was possible to have these results...and the answer is yes. D3@5000IU is the proper dose for your body to make it's own NAD which I also increased to that dose. All I know is I have more strength for sure and am not so lethargic. I requre less shear discipline which I do have, but was getting weary!! I needed some help!!

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

The overview before placing an order is…

The overview before placing an order is confusing theres no additional confirmation before payment is processed. When i hit pay it did not bring me to a summary to allow me to view what i was purchasing. It simply just took the payment. I was still reviewing my options. Subsequently when i called to inform the agent i was still reviewing my options, she let me know i could not receive a refund. For that reason i will not continue my subscription. Or order from Fridays again.

July 15, 2026
Rated 1 out of 5 stars

Did do fill subscription after I paid for 6 months

Hello, everyone I paid for a 6 months subscription, to Fridays. I am supposed to receive a vial every four weeks after the fourth injection. You throw the vial away right now as of today, I have no medicine left and I have three weeks left of my subscription.And they will not refill it unless I pay for another six months.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Most MISLEADING Dishonest and LOW INTEGRITY Medical Provider I have EVER USED

Over 3 months later. I still haven't received the 13-week supply that I paid for. I canceled my subscription, so I didn't get billed again without even getting the first thing I paid for. They never refunded me.

Now their customer support is saying that I cannot access company resources/products until I restart my subscription. So they want me to pay them AGAIN for a second-round subscription, in order to hopefully receive my FIRST order that they have not delivered. I ordered on April 6, 2026, and it is currently July 15, 2026. Their customer support team, full of foreigners, is constantly lying to you and telling you anything you need to hear to get you off the phone or out of the chat.

I could not warn against this company enough. They are unprofessional, violated HIPAA by sending me ANOTHER CLIENT'S MEDICAL DOCUMENTS instead of sending me my requisition form. Everything dealing with them has been a headache. STAY AWAY FROM FRIDAY'S; THEY ARE A JOKE. Overpriced, underdelivered. You can get cheaper products without the overwhelming headache from somewhere else.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE "fine print" on the subscription is…

The "fine print" on the subscription is deceiving. I have taken the product and am happy with it, but when I went to cancel apparently "missed my window" by 72 hours so am being charged $1650 for a medication that I am not going to be ordering or using. Somehow my refilling my prescription each month is not the same as confirming my ongoing subscription. So now I will take it up with my credit card company. Disappointing!!

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

No refund

Because when you order in bulk and decide you don’t want to pay for another 3 month or 6 month subscription they will not give you your remaining refills

July 14, 2026
Unprompted review
Fridays Health logo

Reply from Fridays Health

Hi Jacqueline, we’re sorry for the frustration regarding your refills after choosing not to renew. We want to ensure our program terms are clear and will review this with our team. Please email support@joinfridays.com so we can look into your account details and help resolve this for you.
-Fridays Team

Rated 5 out of 5 stars

Overall

Overall, my experience with Fridays has been positive. The app is easy to navigate and operate. The provider that I have spoken to is very kind and truly enjoyed having a conversation with her.

July 13, 2026
Fridays Health logo

Reply from Fridays Health

Hi Alejandra, thank you for sharing your experience. We’re so glad you found the app easy to use and enjoyed speaking with your provider. Your feedback helps us ensure our care stays supportive and simple to navigate. We appreciate you contributing to our Fridays reviews!
The Fridays Team

Rated 1 out of 5 stars

Feel scammed

I never met with a provider before my prescription and dosing were sent. When the medication arrived, I discovered the prescribed microdose was approximately half of what I had previously been taking through another provider. None of this was clearly explained before I was charged or before the medication was shipped.

When I contacted customer service, they refused to address my concerns and simply told me to schedule an appointment with a provider. During that appointment, the provider acknowledged that I should have been informed of the dosing and cost differences beforehand. They also explained that the company had recently removed its previously required consultation before prescribing, an appointment that would have explained the dosing and allowed me to make an informed decision about whether to enroll in the program.

Had I been given that information upfront, I would not have chosen to proceed. Instead, I was charged and sent medication without understanding that the prescribed dose was significantly lower than my previous regimen, making the cost substantially higher on a per-dose basis.

My experience has left me feeling misled. In my opinion, the enrollment process lacks transparency, and the company’s response to my concerns demonstrated little interest in resolving the issue or ensuring that I had made an informed decision before paying for the program.

July 10, 2026
Unprompted review
Fridays Health logo

Reply from Fridays Health

Hi Margot, we’re so sorry you felt misled about your dosing and our enrollment process. Transparency is vital to us, and we’re reviewing your experience internally to improve our communication. Please reach out to support@joinfridays.com so we can look into this personally and work toward a solution together.
-Fridays Team

Rated 5 out of 5 stars

So far so good

So far so good. My meds arrived exactly when they said they would. Injecting was much easier than I had imagined.
Talking within a group support environment, makes this feel so doable.
When listening to more senior members and the goals they have met so far. Next the dietitian / nutritionist Rebecca has given me guidelines and suggestions so that I have the knowledge / tools to get the job done. Let's go!

July 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look