I wish all delivery guys and girls would wait for us to open the door i know that the bosses want more but it's customer satisfaction at the end of the day.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was out so courier left in recessed porch in full view rather than in parcel box!
I received email alerts every step from the parcel being picked up until it was delivered. Relay provided a time slot for delivery & enquired where to leave the package if I wasn’t in. I replied I was... See more
Great, your guy grasped the problem very quickly and I was up and running very quickly albeit with a new battery which I was pleased he carried. Not initially being able to talk with a rep was not p... See more
Company details
Written by the company
Relay is a tech-enabled delivery network, empowering businesses to grow and elevate their e-commerce operations. Our technology first delivery model is built for efficiency, scalability, and convenience.
Contact info
United Kingdom
- support@relaytech.co
- relaytech.co
4.1
Great
133K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I opened the door within 20 seconds of…
I opened the door within 20 seconds of the ring and delivery person was no where
July 11, 2026
Very fast deliverly
July 11, 2026
Wrong address
I got the confirmation of delivery to the wrong address. I have contacted the customer support and they never got back to me. It turned out the parcel was delivered correctly since the concierge at the wrong address did not accept the parcel. Fortunately there was a concierge in both buildings, but that's not always the case.
July 10, 2026
Fastest service thank you
July 11, 2026
Reliable and on time.such care with…
Reliable and on time.such care with parcels too. Very impressive
July 10, 2026
I want to get a refund
I want to get a refund, but the process seems way too complicated.
I received some sandals I bought from a shoe brand called Oomi, but from a consumer’s perspective, I don’t know and I don’t care whether you’re the shipping company or the payment processor. I received the item on the 7th of July and immediately wanted to request a refund due to the wrong size, but even after leaving a message here and there, I haven’t received a response. Very unsatisfying with the purchase.
July 7, 2026
Good communication
Communication was good and the email specified time frame of the delivery. The package was delivered within the time frame.
July 10, 2026
The time we were given was between…
The time we were given was between 10.25am and 2.25pm. We went out at 6pm and still not arrived but parcel was in the porch when we got home at 11pm so although it was late it arrived on the same day. Very good thank you
July 10, 2026
The item which I ordered from TikTok…
The item which I ordered from TikTok online shop was delivered to some other address. I never received that product. Very bad services. Would never recommend to anyone.
July 8, 2026
Items delivered when said they would
Items delivered when said they would, and iwithin the times specified.
July 10, 2026
delivered on time
July 10, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.