berlook.com Reviews 

3,194
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 998 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting items are well-made from great materials and feature appealing styles. Many find the swimwear true to size and providing a good fit. The customer service team is frequently highlighted for being helpful, responsive, and efficient in handling inquiries and order changes. However, some people mentioned that delivery times could be quite long, with orders sometimes taking weeks to arrive, and others experienced delays or partial shipments. A few customers also reported confusing sizing, finding items significantly smaller than anticipated, or encountering issues like incomplete orders, unclear stock status, or incorrect items being sent.

What people talk about most

Product

Customers had positive experiences with products, frequently praising their quality, fit, and appealing... See more

Quality

Customers consistently note positive experiences with quality, often describing products as superb,... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast shipping, prompt service,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting easy ordering processes, fast delivery,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended t... See more

Rated 4 out of 5 stars

The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust. The customer service team are great. They offered me a gift voucher instead of a r... See more

Rated 4 out of 5 stars

A really great selection of bikinis but they were sold out in many sizes. Other than that, the products are great. The website is easy to navigate and the sales process is very straightforward. Th... See more

Rated 4 out of 5 stars

The exchange process was fairly easy. They gave me a store credit not fully but they allowed for me to keep my old swimsuit and donate it to someone which is amazing instead of shipping it back to sa... See more


Company details

  1. Swimwear Store

Written by the company

BERLOOK is a fashion brand that prioritizes sustainability and ethical practices. At BERLOOK, you can discover a range of sustainable boutique swimwear options including swimsuits, bikinis, one-piece swimwear, and beachwear - all at an affordable price point.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(3,194)

1,007 reviews in the last 12 months

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Rated 3 out of 5 stars

Return headache

I loved the bathing suits but unless you know your size, I would pass. Navigating the returns has been a lengthy and messy process. You have to pay your own shipping and work with a customer service representative to send items back. In a world of online shopping, there are better options.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Prioritizes customer satisfaction and a healthy planet

Not only does Berlook sell quality products, but their care team is incredibly helpful with exchanges or any issues with items. I really appreciate the environmentally friendly approach to returns and exchanges. In my experience, Berlook prioritizes customer satisfaction as well as our planet.

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

I strongly advise anyone considering…

I strongly advise anyone considering buying from Berlook to save their money. My recent experience with their clothing was incredibly disappointing, and their customer service is easily the most exhausting and unaccountable I have ever encountered.

Here were a few recent purchases I've made: I purchased two contrast trim athletic items, a brown pair and a black pair, and both were completely ruined after just a single wash. The dye bled terribly, turning the white trim on the brown pair into an uneven, blotchy pink, while the white trim on the black pair became a permanently dirty, dingy gray.

​In addition to the terrible quality control, their product descriptions are entirely misleading. I ordered a ribbed bikini bottom labeled as red, specifically intending to match it with my existing red swimwear sets from the same website. When it arrived, it was actually a distinct coral color that completely mismatched everything I own.

When I brought this blatant color discrepancy to customer service, their response was absolutely absurd. Instead of taking accountability, they treated me with complete disregard and expected me to act like a forensic analyst. I was told that as an average consumer, I should have taken screenshots of all their other "red" products, edited them into a side-by-side comparison, and hunted down a specific "interface number" on their site to verify the product code myself before purchase.

​It is now clear that Berlook employs a deliberate tactic of trapping customers in endless, exhausting email correspondences designed solely to tire you out until you finally give up and accept whatever minor, insultingly low compensation they decide to push on you. I requested a full refund for the misleading product and/or for the company to cover the return label of my shipping. They refused to take any actual responsibility for their defective merchandise and care infinitely more about their own internal logistical distinctions than the actual consumer experience.

Do not buy from this company. They will take your money, ruin your wardrobe, and gaslight you when you ask for a reasonable resolution.

July 15, 2026
Unprompted review
Rated 4 out of 5 stars

good sizing

I didn't know this brand but I happy to have found a one piece swimsuit perfectly fitting me.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought 3 bathing suits this year…

I have bought 3 bathing suits this year all from Burlook. I love them all. I bought one pieces I absolutely love. They fit really nice. Finally a once peace that holds up your chest and is also long enough without bringing your girls down. Material is awsome! I received them in a timely fashion. They do come from overseas so it takes about 3 weeks! Will purchase more in the future!

July 13, 2026
Unprompted review
Rated 3 out of 5 stars

Great fabric and beautifull bikinis

Great fabric and beautifull bikinis.
But the fabric on the top is smaller outside than inside, so the inside shows when it is on. Thats annoying.
Delivrey was slow. I ordered 4 peaces in the same order, but got send in 2 packages. One was delivered in ok time, but the other one took 5 days extra (got sent to France and Netherlands before DK)

July 13, 2026
Unprompted review
Rated 4 out of 5 stars

I really love the material and color of…

I really love the material and color of my new bikini. I did size up and it’s a little too big for my liking but fine enough to keep. But even then the fit still is better than anything else I can find (: Shipped fast but wish the tracking worked. Would buy again in a different size (just too much of a hassle going through a returning process.)

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Its great to see such a good variety of…

Its great to see such a good variety of clothing with flattering designs that are very well priced! Customer service is responsive and helpful which is super good! I am happy to find Berlook!!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience !

Seller is very responsive will even what ‘a appt to inform the progresss of the shipment . Everything is in a very responsive mode .

July 9, 2026
Unprompted review

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