STYLEVANA Reviews 

Worst shopping experience ever! I made a purchase from them back in May. Then noticed it was not processing or being packed. When I contacted them, they're slow to reply and then had the audacity to tell me there is no stock! Yet on their website it clearly stays in stock. Then they tell me earliest to be shipping would be 5th July! I waited and waited and then nothing so I contacted them again. Instead of replying all of a sudden my order was packed and shipped 8th July. Then they reply with a tracking link that didn't work for a whole week.
To this day 13th July it is still in transit and my order is express shipping. The most ridiculous shopping experience ever!
DO NOT BUY FROM THEM! Even at lower prices, they're in accurate about stock and terrible at customer service. Shop elsewhere and pay a little more

I’m not happy as I paid for priority shipping and expected my order to be here sooner and nearly 2 weeks later it’s still not arrived. What the point in offering this service if it can’t be fulfilled! I paid less on Yesstyle for priority delivery and the order is here within 5 working days. Not happy!

Please dont order from here. I have had 2 separate instances where I either dont get my package, or the delivery person opened my box took few items n taped back up n gave me my box with hundreds of dollars of missing items. Please trust me, use YESSTYLE as ive had great experiences and at least het my belongings. I tried to give them one last shot n they failed. Never again.

My response to your pathetic auto response:

You are a disgrace, you stole my hard earned money from my pocket and you will pay. Also to your delivery person who stole part of my items will pay as well. This company and who they partner with are thieves. Shame. InshaAllah you pay in the end. God is sufficient for us, and He is the best disposer of affairs.

The products are genuine and items are always well packaged. Yes you have to wait a couple of week for delivery but overall I'm really happy with the service. Well priced, transparent about delivery times and an amazing selection of skincare! Would recommend!

It’s scammer. You order cosmetics, once you’ve paid you will not receive your order and they will not return you money, in addition to it, they will force you to order more and more and pay for that. That’s how works scammers. People be careful, don’t order. It’s scam
You WILL NOT GET you money back, your order, NOTHING!!! They also will tease and laugh at you, will give you voucher on the same amount and cancel your order again asking you to pay again full amount
SCAMMERS!!!!

My Stylevana account showed approximately 2,000 Vana Points on my profile page. When I went to use them at checkout, my cart only reflected around 600 points, a discrepancy of roughly 1,400 points with no explanation anywhere on the site.
I raised this directly with customer service and asked for clarification on why the two numbers didn't match. Over about 2 months of back-and-forth emails, they never explained the discrepancy. Meanwhile, more of my points expired during the dispute itself, while my complaint was still open and unresolved, and they did nothing to address that either, despite it happening as a direct result of how long they took to respond.
Their final response, verbatim: they said the request was "fully reviewed by our marketing department and evaluated in direct consultation with our senior staff members," but declined "due to the strict company and privacy policies we outlined previously" without citing any specific policy or explaining either the original discrepancy or the additional expired points.

I placed an order and my money was taken on PayPal but I never received anything. They never gave me an order number, they didn’t send me an email. So, a month later I message them asking where my order is and they say they can’t find my order. I keep telling them that I don’t have an order number because they never sent me one and they keep repeatedly asking me for it. I have shown them the PayPal transaction yet they refuse to help. They’ve basically stolen my money. Stay away.

Their customer support basically doesn't work. They take a very long time to reply to emails (sometimes weeks), and shipping is also heavily delayed. They don't stick to the promised delivery times. Be careful when ordering — you risk waiting a long time and not getting proper help if issues arise. I do not recommend.

I write to you every day during this week and you're not going to do anything, I've already asked a question 1000 times why the hell I bought your insurance and you don't want to solve anything, but no one gives me any answer, I'm a disgusting service myself!!!!

BWSVXXB1000392102
BWSVXXB1000392102
Hello,
This message serves as my formal demand for an immediate full refund for my order. Although the tracking information indicates “Delivered”, the package was not received. This situation qualifies as an insured loss, as I purchased and paid for your Insurance service, which explicitly covers loss, theft, misdelivery, and non‑receipt of the parcel.
Your attempt to place my case into a 4–7 week courier investigation is unacceptable and constitutes a breach of the Insurance service I paid for. Courier investigations and their timelines do not override your contractual obligations under the Insurance coverage. The Insurance is intended to provide immediate financial protection to the customer in the event of non‑receipt, not to delay resolution for several weeks.
By refusing to honor the paid Insurance coverage and by forcing me to wait for a courier investigation, you are failing to provide the service I purchased and are shifting responsibility in violation of standard consumer protection principles.
I hereby demand an immediate full refund for this insured loss. If you decline or continue delaying the resolution, I will escalate this matter to my bank/PayPal as a case of merchant refusal to provide the paid Insurance service and failure to deliver the purchased goods.
Please confirm the refund.

Please DO NOT order from this website if you do not want to waste time chasing for delivery and out of stock excuses which still shows available in the website, very dodgy. Please pay a little more from legit sites/store with peace of mind.

Unacceptable delays and lack of communication. It's week 3 that I'm waiting for my order to even be dispatched. I carefully included items that were available to be shipped within 24h, even refused to add to my cart the free gifts that were offered just because they weren't available immediately. The customer support is 9/10 times AI, in the rarest occasion that a person replies, they just apologize and keep you waiting. Very frustrating and worthless. I cannot recommend it and I'm never buying again from them.

Avoid this! You will wait your parcel for months!!!!

FURTHER TO YOUR REPLY BELOW - I HAVE BEEN EMAILING YOU FOR A WEEK!! It has now been over a week since my order was made with products clearly stating 'in stock and shipped within 24 hours'. Customer care reply and apologise but offer no help. Wouldn't be surprised if their replies are AI generated. Even though I was entitled to free standard shipping I paid extra to have items tracked.

I should’ve checked the reviews. Ordered products that were all in stock, all said they’d ship within 24hours… it’s now two weeks since I ordered and they’ve still not been dispatched. Customer service useless. I’ve no idea when I’ll actually get my order… I expect it’ll be a month at least before it arrives. This will be my first and last time shopping on this site. Buyer beware!

I had a very disappointing experience with Stylevana. I ordered a sunscreen quite a while ago and still haven't received it. What's even more frustrating is that when I log into my account and check my orders, it shows nothing at all, even though I already paid using Apple Pay.

I've tried checking my account multiple times, but there's no record of my purchase, making it very difficult to track my order or get any updates. I paid for my order and expected better service and communication. Until this issue is resolved, I can't recommend ordering from Stylevana.

They are scammers; they don't answer messages. I’ve been waiting for my order for a very long time. I requested a refund, but they still haven't replied to my countless emails. NEVER order anything from them.

Very bad experience with Stylevana.
I placed my order on 03 June and until today I have not received anything.
I did not receive my parcel, I did not receive any answer from customer service, and I did not receive my money back.
I contacted them many times and they completely ignored me.
This is unacceptable and I will never order from Stylevana again.
I do not recommend this website.

Nothing got delivered and the sales service is non existent !!

Order just arrived and products were so much cheaper. The order will take longer to arrive but I knew that before ordering. I was nearly put off by the reviews on here but glad I took a chance. Good communication throughout so I knew I wasn’t forgotten. Will def use again as was able to afford twice as many products :)

Absolutely the worst customer service. First they delay my order by 3 weeks when I asked they never helped or cared. I had missing samples from my order they refused to help with that and lastly when I wanted to return an item that was not my fault I have to cover shipping what is this scam!