The video (image + text) turned out amazing (cool!!!), incredible, really good and dynamic. Smooth, seamless movement, no jumps. Very good image quality; even with the watermark it looks great, very h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Running into Pollo AI just changed the way I work, overnight. I'm now able to introduce video where before I couldn't afford to have it done. It's just changed the way I plan to promote my products g... See more
Company replied
Im no tech wizard but found pollo ai very easy to use . I only use it for photo generation to improve some of the quality of pictures I have taken which was very useful to me personally plus you can... See more
Company replied
You should have the option to pay and download 1 single work with out the water mark, instead of getting the whole year or month, it would be great for those of us that use this tools not that often... See more
Company replied
Company details
Written by the company
Pollo AI is a versatile, all-in-one AI platform designed to democratize video and image creation. It acts as a multi-model hub, integrating top engines like Kling AI and Runway into a single, user-friendly interface accessible via its Web platform and iOS/Android apps. Its robust feature set goes far beyond basic generation. Key capabilities include Text-to-Video and Image-to-Video, alongside powerful creative tools like the AI Animation Generator, which can transform footage into over 30 styles, including anime and Pixar. For dynamic character content, the platform offers the AI Avatar Video Generator (turning a photo into a talking spokesperson for up to two minutes), the AI Mimic Motion tool (transferring movement from a reference video to a static photo), and dedicated workflows for generating trending, multi-scene AI Shorts. Pollo AI makes high-quality, professional-grade visual content both fast and accessible for creators of all levels.
Contact info
Singapore
- support@pollo.ai
- pollo.ai
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
it such a great ai generator not like…
it such a great ai generator not like other stupid ai generator
July 15, 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you very much for your support and praise! We are glad to be a brand you trust. We look forward to maintaining a long-term cooperative relationship with you and wish you all the best!
My experience with Pollo AI has been…
My experience with Pollo AI has been frustrating, as nine out of every ten attempts to generate a video fail. The app is far too restrictive, making it difficult to use effectively.
July 15, 2026
Unprompted review
Reply from Pollo AI
Hi there，
We sincerely apologize for bringing you such a bad usage experience. Every user's feedback is very important to us. We will attach great importance to the issues you reflected, actively optimize and upgrade related functions, and strive to avoid similar situations happening again.This is our contact email address：support@pollo.ai.
A Great AI Tool for Video Creation
I've had a great experience using Pollo AI. The video generation process is simple, and the results are impressive, especially for cinematic and creative projects.
What I like most is that I can experiment with different ideas quickly and achieve high-quality outputs without a complicated workflow. It has become one of the AI tools I regularly use for creating visual content.
Overall, Pollo AI has helped me save time and improve my creative workflow, and I'm looking forward to seeing more new features in the future.
July 15, 2026
Unprompted review
Reply from Pollo AI
Hi there，
Thank you sincerely for your heartfelt recognition and warm support. We are very glad that our AI video tool can meet your daily creation demands. We will keep researching and developing new features to make video production easier and more efficient for every user.
Reply from Pollo AI
Hi there，
Thank you sincerely for your heartfelt recognition and warm support. We are very glad that our AI video tool can meet your daily creation demands. We will keep researching and developing new features to make v
cool except the price
July 15, 2026
Unprompted review
Reply from Pollo AI
Hi there,
We are truly grateful for your wonderful feedback and continued trust in our AI video generation software. It warms our hearts to know that our tool has become a reliable partner in your creative journey. Our team will continue to push technological boundaries, enhance model performance, and deliver more natural, high-definition, and stable video outputs to meet your growing creative needs.
How to lose a customer.
I've subscribed for a year, but because I don't have 2000 credit's I'm ineligible for unlimited promotions. Treated like a second-class citizen. Not feeling the love. Unlikely to subscribe again.
July 15, 2026
Unprompted review
Reply from Pollo AI
Hello,
Currently, the relevant unlimited usage plan is available exclusively to users on the "Ultra" tier. You can review the specific details of the plan—including what is included—prior to purchase. If you have any questions regarding the plan, please feel free to contact our customer service team.
Amazing quality video I was able to…
Amazing quality video I was able to make. I appreciate being able to text the model, so I can consider whether i want to pay for it.
July 15, 2026
Unprompted review
Reply from Pollo AI
Hi there，
It’s our greatest pleasure to bring you a satisfying using experience. Thank you for your favorable comments and trust in our brand. We will keep investing energy in technical research to upgrade overall product strength continuously.
Scam company.
Scam company.
They hacked my bank account and took £108 using my debit card which they created using a contactless card reader while I was queuing in the post office.
This has been reported as a fraud scam to the authorities in Singapore.
AVOID THESE PEOPLE .
July 1, 2026
Unprompted review
Reply from Pollo AI
Hello,
We've checked and found that your account has an auto-renewal order. If you don't need to renew, you can cancel it before the renewal date. Furthermore, our investigation shows that your order is currently in dispute and under review. During the review period, we cannot perform any operations directly. We suggest you contact your bank to inquire about the dispute resolution process and rules.
If you are familiar with the dispute resolution mechanisms used by banks, you will know that there is a waiting period before the outcome of a dispute is communicated.
Very polished and professional design
July 15, 2026
Unprompted review
Reply from Pollo AI
Hi there,
We sincerely appreciate all your positive evaluation and sincere encouragement. Our team will stick to original intentions, focus on user experience, and constantly improve product stability, compatibility and practicality in daily updates.
Reply from Pollo AI
Hi there,
It means so much to us that you are satisfied with all functions of our AI video tool. We will continue to enrich creative gameplay, optimize rendering efficiency, and try our best to meet diverse video creation needs of different users.
Reply from Pollo AI
Hi there,
Thank you so much for your trust and favorable feedback. We will keep making steady progress, solve existing small defects in time, and bring more powerful, stable and easy-to-use AI video creation functions for all users in the future.
Impressive AI
July 14, 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Excellent and powerful
The video is very realistic and the AI model is very powerful.
July 15, 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you for taking the time to share your experience! Your positive feedback means a lot to us. If you have any suggestions or ideas, please feel free to contact us.
We look forward to serving you again!
Simple user interface and a great final…
Simple user interface and a great final product!
July 14, 2026
Unprompted review
Reply from Pollo AI
Hi there,
Thank you very much for your support and praise! We are glad to be a brand you trust. We look forward to maintaining a long-term cooperative relationship with you and wish you all the best!
Reply from Pollo AI
Hi there,
We greatly appreciate your wonderful review and kind recognition of our AI video generation service! Your satisfaction is our biggest motivation. We will keep optimizing our functions and bringing you smoother and more powerful video creation experience. Feel free to contact us anytime if you have any needs. Looking forward to your continued support!
Pollo you’ve done it again.Unfortunately!
They could improve by doing as I ask and not as they want.I am a white skinned girl with short blonde hair but in the last video I was shown as having darker skin and long dark hair apart from that they didn’t do as I wanted at all
July 14, 2026
Unprompted review
Reply from Pollo AI
Hello,
Based on your feedback, we have repeatedly suggested that you contact our customer service staff to help you check the specific issue and provide the corresponding video URL. The email address you previously contacted is not our customer service email address. Furthermore, we have not received a reply from your email address. Please confirm again.
Very Disappointed
First, I had to pay to even get to experience what the site offered. The credit system is also a bit unfair especially for first time users. I paid $15.00 for 300 credits and some of the videos I made were 60 credits to make. With each video made, I became more disappointed with the outcome. The words were in mandarin I believe - the words on the clothing items I detailed were blurred. The generator did not provide me the creativity that I expected. The site is very confusing and I will not recommend this to anyone.
July 13, 2026
Unprompted review
Reply from Pollo AI
Hi there,
Currently, we use a credits-based system to generate videos. The number of credits included varies depending on the plan, as does the other features included in each plan. It's important to note that different models require different amounts of credits. Using additional features will increase credit consumption. We recommend checking the specific credits required before using any model.
Furthermore, using the AI agent feature consumes a significant amount of credits. If you receive a message indicating insufficient credits, it means you don't have enough credits to generate the video. If you need to generate a large number of videos, we recommend using the basic model.
If you are not satisfied with the generated video, you can contact our customer service staff. Send them the relevant video URL, and they will immediately parse the generated video and provide you with the result.
For any usage questions, please feel free to contact our customer service staff.
I can't edit images bigger than 10 mb
I can't edit images bigger than 10 mb. And I can't edit RAW images.
July 13, 2026
Unprompted review
Reply from Pollo AI
Hello,
We understand that you’re unable to edit images over 10 MB and RAW image files. Please kindly note that the supported upload file types and maximum file size limits vary across different models on our platform.
If you would like to check the exact specifications for a specific model, feel free to reach out to our customer support team for detailed inquiries. You may contact us via our official support email: support@pollo.ai.
Have a nice day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.