Pack Mule Reviews 

630
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Pack Mule products are top-notch—reliable, durable, and built to last. The performance and efficiency of their electric vehicles have made a significant difference in our operations. Customer service... See more

Rated 5 out of 5 stars

We have been open here at FedEx Ground in Austell for 4 years and Pack mule has catered to our every need from rentals, repairs, and spare parts. A huge thanks to Jeff and Linda for always answering q... See more

Rated 5 out of 5 stars

I never have a problem with getting what I ordered in less than two days. Always helpful with any questions concerning their equipment and products they sell. They respond back in a timely manner anyt... See more

Rated 4 out of 5 stars

Responsiveness/Equipment is great. Clarity in the whole process could be better. Pricing is a bit confusing, if an item is standard that it is included in pricing. But, in your quotes it a se... See more

Company details

  1. Manufacturer
  2. Business to Business Service

Information provided by various external sources

We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.


Contact info

4.8

Excellent

TrustScore 5 out of 5

630 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(630)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pack Mule and Wesley International are Top Notch!

Pack Mule products are top-notch—reliable, durable, and built to last. The performance and efficiency of their electric vehicles have made a significant difference in our operations. Customer service is also outstanding, ensuring a smooth experience from purchase to support. Highly recommend!

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

No response

Filled out the request form twice, can't get a human to answer the phone and left messages. Simple question looking for a dealer in Massachusetts. Would like pricing on new Pack Mule and carts. Shouldn't be this hard.

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Lauren was exceptional she got me connected to the right people to handle my issue with my wiring harness

March 8, 2021
Unprompted review
Pack Mule logo

Reply from Pack Mule

Thank you so much for your feedback, Pat! We truly appreciate your business!

Rated 5 out of 5 stars

Very Good Service

I needed the battery cables for a Pack Mule. I dealt with Linda Banks, and she was very helpful, sending me the breakdown of the equipment so my technician and I could figure out all the parts we needed.

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

I absolutely love the Pack Mule

I absolutely love the Pack Mule. THe people are super friendly always! We never have to worry about equipment breaking down due to routine service by Pack mule. Kristen, Steve and Mrs. Barbara are truly the bees knees of the operation.

October 8, 2020
Rated 5 out of 5 stars

We have been open here at FedEx Ground…

We have been open here at FedEx Ground in Austell for 4 years and Pack mule has catered to our every need from rentals, repairs, and spare parts. A huge thanks to Jeff and Linda for always answering questions and processing orders fast. We look forward to a long relationship.

September 10, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look