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Humanscale Reviews 

1,375
•
TrustScore 4.5 out of 5

4.5

Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their sleek design, durability, and long-term value, often noting how they alleviate discomfort and maintain their appearance. Many highlight the excellent customer service and helpful staff, described as responsive and knowledgeable. The website and ordering process are also commended for being easy to navigate and efficient. However, some customers noted specific product issues, including headrests with design flaws or desks that repeatedly failed. Some were dissatisfied with significant shipping delays and a lack of communication. A few also found it challenging to locate replacement parts or clear product specifications on the website.

What people talk about most

Product

Users describe positive interactions with product, highlighting the fantastic quality of equipment like... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness,... See more

Website

Reviewers highlight positive aspects of the website, with many finding it easy to navigate, clear, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their supportive, knowledgeable, and genuinely... See more

Order

Consumers generally find the ordering process to be positive, highlighting ease of navigation and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Humanscale is awesome. We purchased 15+ Liberty Chairs in 2012 and a few more over the years. I am so glad we are able to purchase replacement arm pads for our aged chairs. The chairs themselves are... See more

Company replied

Rated 5 out of 5 stars

We ordered the sit-stand desks and chairs as COVID started to look like our work offices. Now we are retired and continue to use our home offices and need to clean up the cable tangles for good. The... See more

Company replied

Rated 5 out of 5 stars

I couldn't be more pleased with your service. Aaron Molloy responded to my email regarding replacement parts within less than an hour of my sending it. He provided an immediate solution that allowed... See more

Rated 5 out of 5 stars

Great customer service. Mike was friendly, helpful and followed up as promised. I had ordered the wrong arm pads and it was super easy to make the return and get direction to reorder correctly. Love... See more

Company details

  1. Manufacturer
  2. Business to Business Service

About Humanscale

Information provided by various external sources

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Humanscale is the leader in ergonomic tools that improve the health and comfort of work life. Shop our award-winning office solutions, including task chairs, standing desks and more.


Chairs and Stools
Monitor Arms & Integrated Docks
Sit/Stand Solutions
Lighting
Keyboard Systems
Technology Tools
Cable Management
Ergonomic Tools
Ergonomic Consulting

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(1,375)

178 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience – high-quality products and excellent service

We recently worked with Humanscale on a small office project, where they supplied a number of chairs and standing desks, and the experience was excellent from start to finish.

The team was incredibly easy to work with, very responsive and genuinely helpful throughout the process. The quality of the equipment is fantastic, the chairs are very comfortable, and the standing desks have been a great addition to our workspace.

A special mention to Rujin, the Client Relationship Manager, who was amazing every step of the way. She was supportive, knowledgeable, and made the whole process smooth and enjoyable.

We would definitely collaborate with Humanscale again in the future.

April 1, 2026
Unprompted review

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