I’ve been using Novamane for almost 6 months now. I do notice a difference in my hair. It’s a bit thicker and the coverage is better. I do not have any new little hairs like people have suggested. I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You lose nothing by trying the product (money back guarantee) but stand to gain everything if it works as well for you as it's done for so very many customers. Plus, the customer service is up there w... See more
Company replied
Honestly wasn’t expecting much but wow. Got the Novamane thing about 4 months ago and my hairline is literally night and day. My confidence is through the roof now. Been avoiding Minoxidil be... See more
Company replied
Wilbeth was amazingly helpful. And it seems that NovaMane was extremely understanding and empathetic toward my situation in spite of policy that may or may not existed. I needed to stop an order and c... See more
Company replied
Company details
Written by the company
NovaMane is not your grandpa's hair treatment brand. We’re the rebellion against outdated hair loss solutions, combining science, skincare-grade actives, and a no-BS attitude to finally give men and women the results they’ve been promised—but rarely delivered. Our hero product? A clinically-backed Hair Regrowth Micro-Infusion System that delivers 18 powerful ingredients—including peptides, growth factors, and copper tripeptide-1—directly to the follicles. No fluff. No minoxidil dependency. Just real, fast, root-level regrowth. We believe confidence shouldn’t be held hostage by receding hairlines or thinning crowns. That’s why every NovaMane product is engineered for maximum penetration (yes, we said it) and visible transformation. From postpartum shedding to male pattern baldness to stress-induced fallout—we’ve got you covered. Backed by science, endorsed by derms, and fueled by results, NovaMane is rewriting the rules of haircare. We serve customers worldwide through our platform. We’re here to make hair regrowth unignorable—with formulas that work, branding you’ll actually want to display, and a community that knows one thing for sure: thicker, harder, longer isn’t just a tagline—it’s a promise. We’re currently running a WORLD CUP SALE ⚽️ as part of our seasonal campaigns ❤️
Contact info
1100 Wilshire Blvd, Los Angeles, United States
- 2136698523
- support@novamane.com
- novamane.com
4.2
Great
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replaced my entire order when it didn't look right, no hassle
Between the time I received my first shipment from Novamane and my second shipment, Novamane had updated their formulation, boasting an increase in GHK-Cu. I expected it to be at least as blue (or green) as the first batch, but instead it wasn't at all. That was puzzling, so I contacted Novamane support by email with a photo, asking if it looked as expected. I sent the email at midnight, and I received a reply the next day from Wilbeth at Novamane support. Wilbeth told me a new shipment would be coming my way—a full kit replacement, 12 vials and four applicators. No hassle at all—impressive service.
July 1, 2026
Unprompted review
Reply from NovaMane
Hi Nigel,
Thank you so much for taking the time to share your experience and for your 5-star review!
We really appreciate you reaching out when you noticed the difference in the formulation, and we're glad Wilbeth was able to respond quickly and resolve the issue by arranging a replacement without any hassle. Providing prompt, helpful support is something we take great pride in, and it's wonderful to know that it made a positive impression.
Your feedback means a lot to us, and we're grateful for the opportunity to make things right. Thank you for choosing NovaMane—we're here whenever you need us!
WILBETH DID A REMARKABLE JOB IN…
WILBETH DID A REMARKABLE JOB IN ASSISTING ME.
July 9, 2026
Unprompted review
Wilbeth was great
Wilbeth was great! Sadly, it came down to shipping methods being provided that resulted in the cancelation of my subscription
July 5, 2026
Unprompted review
Reply from NovaMane
Hi Andy,
Thank you so much for taking the time to leave us a 5-star review!
We're delighted to hear that Wilbeth was able to provide you with great support. While we're sorry that the available shipping options ultimately led you to cancel your subscription, we truly appreciate your understanding and your kind words about your experience with our team.
Your feedback is valuable and helps us continue improving our service. We hope we'll have the opportunity to serve you again in the future if our shipping options better meet your needs.
Thank you again for your support, Andy, and we wish you all the best!
Customer service was excellent
Customer service was excellent. I chatted with Wilbeth and he was very accommodating and helpful. Thank you!
June 1, 2026
Unprompted review
Reply from NovaMane
Hi Caleb,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Wilbeth was able to provide the support you needed. We take great pride in delivering responsive, personalized customer service, and it's wonderful to know that her assistance made such a positive impression.
Your kind words mean a great deal to our team. If you ever need anything in the future, please don't hesitate to reach out—we're always here to help.
Thank you again for choosing NovaMane!
Wilbeth was amazingly helpful
Wilbeth was amazingly helpful. And it seems that NovaMane was extremely understanding and empathetic toward my situation in spite of policy that may or may not existed. I needed to stop an order and cancel a subscription I had forgotten about. I didn't really understand the subscription model existed actually. I could not afford the order at the time. Wilbeth helped get the order intercepted and stopped and helped me get a full refund. It was massively helpful. I will recommend NovaMane to everyone. I have seen my own results.
June 30, 2026
Unprompted review
Reply from NovaMane
Hi Daniel,
Thank you so much for your thoughtful review! We're truly grateful for your kind words and are delighted to hear that Wilbeth was able to assist you with understanding your subscription, intercepting your order, and arranging a full refund.
Providing compassionate, transparent, and responsive support is something we take great pride in, so it means a lot to know we were able to help during a difficult time. We'll be sure to share your wonderful feedback with Wilbeth—she'll be thrilled to hear it.
We're also incredibly grateful for your recommendation and are so pleased to hear you've seen positive results with NovaMane. Thank you for your trust and support. If you ever need anything in the future, we're always here to help.
Wilbeth responded quickly and actually…
Wilbeth responded quickly and actually read my request. So often I get a canned reply when making a request through other customer support channels. Novamane is different! At least Wilbeth is. Thank you!
June 27, 2026
Unprompted review
Reply from NovaMane
Hi Ginger,
Thank you so much for your thoughtful review! We're delighted to hear that Wilbeth took the time to carefully read your request and provide a personalized response.
We believe every customer deserves to be heard, so it's wonderful to know that approach made a difference for you. We'll be sure to share your kind words with Wilbeth—they'll mean a lot to her.
Thank you for choosing NovaMane. If you ever need anything else, we're always here to help!
Amazing and welcomed advice & help
I was promptly and happily helped by an employee named Wilbeth with a question and request that I had made. Wonderful and terrific advice & help
June 25, 2026
Unprompted review
Reply from NovaMane
Hi T.C.,
Thank you so much for your wonderful review! We're delighted to hear that Wilbeth was able to provide the advice and assistance you needed in a prompt and friendly manner.
We'll be sure to share your kind words with her—they'll mean a lot. Providing thoughtful, reliable support is something we strive for every day, and we're grateful you took the time to recognize it.
Thank you for choosing NovaMane. If you ever need anything else, we're always here to help!
I had concerns and asked Nova Mane
I had concerns and asked Nova Mane. They not only answered my questions but also replaced the product ASAP. Solid company and excellent customer service. They are there for me 24/7.
June 30, 2026
Unprompted review
Reply from NovaMane
Hi Evan, thank you for sharing your experience! We're so glad to hear that our team was able to address your concerns and get a replacement product out to you quickly. Your satisfaction is our top priority, and we're here whenever you need us. Thanks for choosing NovaMane!
Great customer service very prompt
June 29, 2026
Unprompted review
Reply from NovaMane
Hi Daniel, thank you so much for the 5-star review! We’re thrilled to hear that you had such a prompt and positive experience with our team. We truly appreciate your support!
efficient and genuinely human
It's becoming increasingly rare to receive customer service that is both efficient and genuinely human, and Wilbeth delivered exactly that. The communication was clear, thoughtful, and compassionate from start to finish.
Thank you, Wilbeth, for going above and beyond. Your care made a real difference, and I wouldn't hesitate to recommend NovaMane based on the excellent support I received.
June 25, 2026
Unprompted review
Reply from NovaMane
Hi D D,
Thank you so much for your kind words! We are thrilled to hear that Wilbeth provided you with such efficient and compassionate support. We agree that human connection makes all the difference, and I will be sure to pass your praise along to her.
We truly appreciate your recommendation!
Outstanding product, the best customer service
You lose nothing by trying the product (money back guarantee) but stand to gain everything if it works as well for you as it's done for so very many customers. Plus, the customer service is up there with the very best. Kiko in particular, goes out of her way to assist you.. They're all outstanding at helping you, but kiko makes you feel like she genuinely cares whether you're happy..
June 26, 2026
Unprompted review
Reply from NovaMane
Hi Maureen,
Thank you for sharing your experience! We are delighted to hear that you’re enjoying the product and that our support team—especially Kiko—could make such a positive impact. We strive to make sure every customer feels cared for, and your feedback means a lot to us.
Thanks for being part of the NovaMane community!
Efficient support and tracking…
Efficient support and tracking system.Serious seller, excellent products, highly recommended.
June 19, 2026
Unprompted review
Reply from NovaMane
Hi Bruno,
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our support team and found our tracking system easy to use. It's also wonderful to know you're happy with your purchase.
Your recommendation means a great deal to us and motivates us to continue providing the best possible experience for our customers. We truly appreciate your support and look forward to serving you again.
Best regards,
NovaMane Support
Very disappointed!
The only reason there is one star is because I couldn't not put one. This company is a huge scam! I paid for one of there promotions that was on Facebook. I never received a thing from them at all. I reached out several times with them giving poor excuses from them. They kept saying it was being delivered but nothing ever came. Then they were trying to keep charging my credit card every 4 months! Don't get suckered into the same setup that I did.
Update: The email below was issued after this review was posted. As of now neither package or refund has turned up. But I will give an update to the final outcome.
Final Outcome: Novamane issued a credit for the product minus shipping. So they did follow through with the refund as they said. Now today I get home and the package at my door. The kit arrived complete with all vials filled the same. It was 10 days over the 4 to 6 day time frame. As for the product I will make an update on how well it works.
June 8, 2026
Unprompted review
Reply from NovaMane
Hi Eric,
Thank you for bringing this to our attention, and I sincerely apologize for the frustration and disappointment this experience has caused.
After reviewing your case, I completely understand your concerns. We never want a customer to feel ignored or left wondering where their order is, and I'm sorry that we fell short of your expectations.
To make this right, we have processed a full refund for your order. Additionally, if the package does eventually arrive, please feel free to keep it with our compliments. There is no need to return it.
For full transparency, you can continue to monitor the shipment here:
https://novamane.com/tools/tracking?nums=VR914612930YP
We appreciate you giving us the opportunity to serve you, and we're sorry that this experience did not reflect the level of service we strive to provide.
Kind Regards,
Madison
NovaMane Support
Wilbeth was fantastic
Wilbeth was fantastic. She handled my request immediately, communicated clearly, and went above and beyond to ensure everything was taken care of. Her professionalism and attention to detail made a big difference.
If all customer support experiences were like this, the world would be a lot easier. Highly recommend.
May 12, 2026
Unprompted review
Reply from NovaMane
Hi William,
Thank you so much for taking the time to share your experience.
We're thrilled to hear that Wilbeth was able to assist you promptly and make the process smooth and stress-free. Providing clear communication and exceptional support is something we strive for every day, and your kind words mean a great deal to our team.
We'll be sure to pass along your feedback to Wilbeth. Thank you for your recommendation and for choosing NovaMane.
Kind Regards,
Madison
NovaMane Support
In my own experience Novamane were very quick in responding my issues…
In my own experience Novamane were very helpful as soon as I emailed them that there was a problem and they were very quick in correcting my issue that I had
June 20, 2026
Unprompted review
Reply from NovaMane
Hi Ian,
Thank you for taking the time to share your experience with NovaMane.
We're delighted to hear that our team was able to assist you quickly and resolve your issue to your satisfaction. Providing prompt, helpful support is something we take great pride in, and it's wonderful to know that this was reflected in your experience.
We truly appreciate your kind words and your trust in NovaMane. Thank you for being a valued customer, and please don't hesitate to reach out if we can assist you again in the future.
Kind Regards,
Madison
NovaMane Support
Supportive
Prompt response. Clear, concise answers. Supportive customer service.
June 18, 2026
Unprompted review
Reply from NovaMane
Hi Linda,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our responses prompt, clear, and helpful. Providing straightforward answers and supportive customer service is something we work hard to deliver, so it's wonderful to know that your experience reflected that.
We truly appreciate your kind feedback and your support of NovaMane. If you ever have any questions or need assistance in the future, we're always here to help.
Kind Regards,
Madison
NovaMane Support
NovaMane 6 month Report
I’m in the process of utilizing NovaMane for HairHealth and Growth. In 6 months I’m satisfied with the progress albeit slower than I wish for new growth but it is beginning! .My plan is to give it 6 more months before deciding on my next steps on this Journey. Customer Service has been outstanding as I work with the NovaMane team on cost and results.
Dan
June 17, 2026
Unprompted review
Reply from NovaMane
Hi Dan,
Thank you for taking the time to share your six-month update with us.
We're delighted to hear that you're seeing progress and that new growth is beginning to emerge. We understand that hair restoration is a journey that requires patience, and we appreciate your commitment to giving the process the time it needs. Every individual's timeline is different, and we're encouraged to hear that you're noticing positive changes.
We're also grateful for your kind words about our customer service team. Supporting our customers throughout their hair growth journey is extremely important to us, and we're glad we've been able to assist you along the way. We look forward to being part of your continued progress over the coming months.
Kind Regards,
Madison
NovaMane Support
Best customer service
Wilbeth went beyond the scope of the job provided excellent customer service super informative helpful friendly and kind highly recommend NOVAMANE customer service BIG THANK YOU.
June 17, 2026
Unprompted review
Reply from NovaMane
Thank you so much for your kind words and 5-star review! We're delighted to hear that Wilbeth was able to provide the level of support you deserved. We truly appreciate your recommendation and are grateful for the opportunity to assist you. Thank you for choosing NovaMane!
Great customer service and their…
Great customer service and their products work
June 16, 2026
Unprompted review
Reply from NovaMane
Thank you for your 5-star review! We're thrilled to hear that you've had a great experience with both our customer service and our products. Your support means a lot to us, and we appreciate you taking the time to share your feedback. Thank you for being a valued NovaMane customer!
Wilbeths service was unbelievable
Wilbeths service was unbelievable! So fast, efficient and extremely helpful!! What an amazing role model for the company.
June 10, 2026
Unprompted review
Reply from NovaMane
Hi Suzy, thank you so much for your wonderful review! We are absolutely thrilled to hear that Wilbeth provided you with such fast and efficient service. She is indeed a valued member of our team, and we’ll be sure to pass your kind words along to her—she will be delighted to hear she made such a great impression. We truly appreciate your feedback and look forward to serving you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.