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Kelpie Reviews 

171
•
TrustScore 4 out of 5

3.9

Pet Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers had a great experience with this company. Many customers found the provided guides and information highly valuable for understanding and addressing their dogs' allergies and itching. People appreciate the helpful tips and insights, offering practical solutions for their pets' discomfort and empowering them to better care for their dogs. Conversely, a small portion of people felt dissatisfied with misleading pricing and unexpected charges, often much higher than advertised, and reported difficulties canceling orders or obtaining refunds. Some customers were also unhappy with the requirement to leave a review or provide a high rating to receive the promised free guide.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing frustration over misleading pricing... See more

Price

Customers express significant dissatisfaction with the pricing, frequently reporting being charged... See more

Order

Users describe negative interactions with order processing, often reporting that orders were processed and... See more

Payment

Customers consistently note negative experiences with payment, frequently reporting unauthorized charges and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding it helpful, informative, and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi I have a Yorkie under 1yr old and the last week I noticed that he keep scratching but have no fleas He is on Enerpets puppy pellets He gets rice and chicken once a week I bath him with anti it... See more

Rated 5 out of 5 stars

I've been feeding Hills for more than 25 years. My dogs have been healthy with shiny coats and they've always eaten their food with great enthusiasm. Hills are always available to assist and their co... See more

Rated 5 out of 5 stars

I think its good to have a gide to help to know when your dog has an allergic reaction on its food. Allergies can come over night and you dont know why yoyr dog starts acting different.

Company details

  1. Pet Supply Store

Written by the company

Kelpie is a pet wellness brand focused on creating premium soft chews for dogs. Our products are designed to support everyday canine health in a simple, convenient, and dog-friendly way. Instead of messy powders, hard-to-give tablets, or complicated routines, Kelpie offers easy-to-serve chews that fit naturally into a dog’s daily life. Our range is created for pet parents who want practical support for their dog’s wellbeing, including areas such as allergy relief, calming support, mobility, digestion, and overall daily health. Each formula is developed with carefully selected ingredients and a focus on taste, quality, and consistency, so dogs can enjoy their chews while owners feel confident about what they are giving them. At Kelpie, we believe better pet care should feel simple. Dogs are part of the family, and their comfort, energy, mood, and long-term health matter every day. That is why our products are made to support common needs in a format that is easy to use and easy to stick with. Whether your dog needs help feeling calmer, moving more comfortably, dealing with seasonal discomfort, or maintaining general wellness, Kelpie is here to make daily support easier for both dogs and their humans. Our mission is to help more dogs feel better, live happier, and enjoy healthier everyday routines.

Contact info

3.9

Great

TrustScore 4 out of 5

171 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.9

All reviews

(171)

171 reviews in the last 12 months

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Rated 1 out of 5 stars

Pricing is deceptive and no refunds …

Their packages and pricing are very deceptive. It appears to be deliberate. Contacting them minutes after transaction and they refuse to cancel order. There is no refund even if the goods are still there. Do not trust this business. Not a happy experience. The order are forwarded to a company called Wire Salad and that is where the problen is. Just check the 1 star reviews on Trustpilot and you will see this is an ongoing problem.

July 12, 2026
Unprompted review
Rated 2 out of 5 stars

It took 8 days

It took 8 days, 3 emails to get the email saying it was finally getting my order sent.

July 12, 2026
Rated 1 out of 5 stars

Disappointing

Ordered 7/3 and still haven’t received it. Tracking shows it hasn’t even shipped . I’m about to cancel and request a refund. How much longer for item, yall took the money right away.

July 10, 2026

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