Kelpie Reviews 

169
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers had a great experience with this company. Customers frequently appreciate the helpful and informative free guides, offering valuable knowledge for pet owners. Many found the information useful for addressing their dogs' itching and allergies, with some reporting positive results like reduced scratching. Reviewers highlight the clarity and ease of use accessing these resources. However, some customers noted significant issues with pricing and payment, reporting much higher charges than advertised. People mentioned discrepancies between advertised prices and actual charges appearing on bank statements. Reviewers were also dissatisfied with the inability to cancel orders or receive refunds once discrepancies were discovered, and a few expressed frustration about being asked to review a product they hadn't used for a free guide.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing frustration over misleading pricing... See more

Price

Customers express significant dissatisfaction with the pricing, frequently reporting being charged... See more

Order

Users describe negative interactions with order processing, often reporting that orders were processed and... See more

Payment

Customers consistently note negative experiences with payment, frequently reporting unauthorized charges and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding it helpful, informative, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been feeding Hills for more than 25 years. My dogs have been healthy with shiny coats and they've always eaten their food with great enthusiasm. Hills are always available to assist and their co... See more

Rated 5 out of 5 stars

I submitted a request for a free guide and you want me to leave a review for a product that I have not used . Why would I do that, I never ordered or used Kelpie. So I guess I am not receiving the f... See more


Company details

  1. Pet Supply Store

Written by the company

Kelpie is a pet wellness brand focused on creating premium soft chews for dogs. Our products are designed to support everyday canine health in a simple, convenient, and dog-friendly way. Instead of messy powders, hard-to-give tablets, or complicated routines, Kelpie offers easy-to-serve chews that fit naturally into a dog’s daily life. Our range is created for pet parents who want practical support for their dog’s wellbeing, including areas such as allergy relief, calming support, mobility, digestion, and overall daily health. Each formula is developed with carefully selected ingredients and a focus on taste, quality, and consistency, so dogs can enjoy their chews while owners feel confident about what they are giving them. At Kelpie, we believe better pet care should feel simple. Dogs are part of the family, and their comfort, energy, mood, and long-term health matter every day. That is why our products are made to support common needs in a format that is easy to use and easy to stick with. Whether your dog needs help feeling calmer, moving more comfortably, dealing with seasonal discomfort, or maintaining general wellness, Kelpie is here to make daily support easier for both dogs and their humans. Our mission is to help more dogs feel better, live happier, and enjoy healthier everyday routines.


Contact info

3.9

Great

TrustScore 4 out of 5

169 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.9

All reviews

(169)

164 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give a 0 star rating I would…

If I could give a 0 star rating I would off.
I was mislead with the 70 % off sale on the Facebook ad.
I was shocked when my bank asked if I just did an order for $156.90
I sent the company a message straight away to cancel my order to be told we can't do because of some policy they sent me the link to.
There was no option for me to check what I had ordered but apparently It said that I purchased the 4 pack.
I told them I don't want a subscription so apparently they have cancelled that.
The order is still pending payment with my bank but I was told the shipment is on its way.
So I have 4 lots of allergy tablets apparently on there way for something I don't even know will work on my dog or even if he will like them.
And I can't send them back for a refund.
I am beyond frustration.
And think I should get my money back
So please read before you click on anything.
Don't be caught fooled like me.
Tracy

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Kelpie allergy chew not recommended.

I have been giving my miniature poodle one Kelpie allergy chew per day for over two weeks now and have not noticed any difference. She still scratches and licks as much as before. I also found the ordering process a bit confusing, and ended up getting and paying for four packets when I only wanted one for a trial before I bought any more. Overall - not impressed!

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give a negative number here…

If I could give a negative number here I sure would. I ordered the allergy chews for my dog. The website is very misleading. I thought it was only 24 something and after I ordered I saw on my email receipt 99.00. I panicked and immediately emailed the company to cancel the order. Despite me doing that so quickly they refuse yo cancel the order. What a scam!!!

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Information regarding application of discounts misleading

Information regarding application of 70% discount offered was not clear on website and I was shocked by the charge for my order, which was not on the total value of the order. I immediately contacted the company, within minutes of placing the order to cancel my order.
The responses to my repeated requests ignored the timeframe to my initial request and was declined. I had done my $$$ but did eventually receive my order after PayPal was involved. Disappointing. Would not order from this company again.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading ad on Facebook

Misleading ad on Facebook. States 120 chews for 39.99 and when you give your cc info and hit purchase the total you pay is 139.99. 4x the amount the add leads you to belive you are paying.

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

Worst website and customer experience…

Worst website and customer experience ever! They don't have a checkout. You can't see what's in your cart. They don't tell you the price that will be charged on your card. They deceive you. We emailed them TWO minute after to cancel the order. They said it was too late. That they can't do anything. Thought it was going to be a 40$ purchase. Add an extra hundred to that and that's your bill!

July 14, 2026
Unprompted review

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