HypoStore Reviews 

This is simply unacceptable. I am deeply shocked by the completely unprofessional customer service and constant breach of agreements from HypoStore.
​The entire process has been an absolute disaster:
​First, they advertised a delivery time of 1–3 days and showed the item as in stock.
​After waiting for a long time, I had to contact them myself, only to be told the item wouldn't be in stock until July 3rd. (A months wait)
​They offered a 150 DKK discount, which I accepted based on their explicit promise that the item would be sent on July 3rd, as I urgently need it for TV recordings and teaching.
​Now, they have broken that promise yet again with another delay.
With :

"Thank you for your order. Unfortunately, we have been informed that the following item is no longer available as a standalone product, but only as part of a starter pack.

Pivo Max
Color: Black

The Pivo Max starter pack is expected to be back in stock in August/September. I can offer it to you at a 20% discount. The price will then be 296 euros

​They have wasted my time, broken our agreements multiple times, and put me in an incredibly difficult position regarding my work, where I am completely dependent on this equipment.
​Avoid this shop if you actually need your items on time. Terrible service and zero reliability!

The package of my order was damaged when arrived, I used the online chat to claim. They were extremly helpful and sent new one with fast shipping immidiately although it was an international shipping. Thank you for the kind help. Highly recommended store.
Nevertheless the product was also good value for money

This is probably my fifth order with Hypostore and I have nothing but praise for them. The customer service team is amazing and are always responsive and helpful. Special shoutout to Saskia who went above and beyond to help me with my latest order. I’ve also recommended a few friends to Hypostore and told them it’s the best and it’s a huge bonus that the deliver to Dubai.

Great products. Great service

Ordered riding boots early in november. Now on January 9th got a message that they will never be delivered. During this waiting time, we sent multiple emails and first got very dull answers and later on they answered that they’ll get in contact with the supplier. Paid 400€ for boots that never arrived AND the website still shows that they are available and shipping in 2-10 bussines days..

Top service

I recieved a very expensive pair of Stirrups which had been puchased for a gift for my son and on arrival the box looked like it had been used by the staff as a football. I imediately thought that the delivery servace had caused the damage but on inspecting the brown posting outer box there was no damage therefore the contents had to have been packed in the the stated I received them. Owing to the fact that I did not have time to return and replace the item I repackaged them gave them as the present they were inted for. I would not recomend this company nor will I be purchasing from them again.
Since posting this i was contacted by the company who had absolutely no intention of tacking responsibility for their failure. I can only say that their responce was laughable and clearly designed to deflect any responsibility. PLEASE PLEASE PLEASE do not purchase from Hypostore but if you do on your head be it.

If I could I would’ve given them zero stars 0️⃣
I purchased an Equiline show jacket for my daughter size 40it and received size 44 it
When I complained, they said that 40 is 44 in their chart 😂
Like I have never had purchased an Equiline jacket before.
Horrible customer service! Instead of fix it the problem, they lie.
Never again ! it took forever to arrive and the package was completely ripped, a perfect disaster
Don't buy from them
Ps: their policy for returns are
Of you return we aren’t responsible for lost package
Unbelievable!!! Shame on you Hypostore !
I wish I could post pictures

Purchased 2 items on Amazon from this store and both items poor quality. They are selling items not as described. I purchased a saddle pad and the photos have been used from Kentucky website however I have recieved an item not as shown in the advertisement photos. You also do not get free returns. I will leave a bad review every day until the company accepts my return and pays for it. Otherwise I will raise a dispute with my bank and report company for selling counterfeit goods.

I’ve ordered so many things from this store ♥️🥰 the best store ever and best service.

Would not buy from this company. I ordered 2 pairs of boots. Noted they were in stock until paid for. I then received email saying 1 pair wasn't in stock until 13th January. I asked for pair in stock to be sent, advised that would be additional charge. I waited until the 13th where I received email advising the boots still weren't in stock.
I cancelled my order and requested a full refund.
I haven't received refund, hypostore advising my bank is blocking the return of funds. I have contacted my bank and they have advised there is no such thing.
HypoStore have tried many tactics on why they can't return funds. Such as "bank blocking return"although they refuse to try again.
They have stated they can't try a different card due to fraud and money laundering.
As I'm sure everyone is aware, this is not how money laundering works.

Hi, I just wanted to say that like that in this store are available so many brands and that costumers service is very good, all the time they sends updates on delivery times and replays very fast.

I recently had a mixed experience with HypoStore. While their product range and discounts are impressive, there were some delivery hiccups. I had ordered two Premiera halters, and although the price was significantly better than in Canada, the delivery took longer than expected due to the busy holiday season. On the bright side, their customer service was always quick to respond and helpful. Overall, a good experience with room for improvement in delivery times. Would consider ordering again.

I recently shopped at HypoStore and, overall, had a positive experience despite some hiccups. Although my initial order didn't arrive as quickly as promised, and there were delays with the delivery timeline, the customer service team was responsive and polite in addressing my concerns. The product selection is diverse, with frequent discounts and the prices are reasonable. While there’s room for improvement in delivery speed, I would consider shopping with them again.

I ordered a shamshield 4 months ago, and it still hasn’t been delivered. I’ve contacted customer support multiple times, they respond but not with an answer to my questions. Still no notice of shipping.

10.09.2024 I placed an order on the home page of the online store, a gift for my child's 10th birthday, a riding helmet for 399.95 euros. I chose this store only because they promised fast delivery of my order to Latvia. Although the product itself is available on the market at a lower price. This time I was interested in the delivery time. Initially it was 1-3 days, then 5-7 days, and yesterday I found out that the order had just left the territory of Holland and was heading to Latvia. That is, the delivery time, plus sorting in Latvia and delivery to the final recipient is at least another 7 days. So we have at least 10 days from the moment of ordering, and maybe even more, since the order is somewhere between Holland and Latvia.
As a result, we have a ruined child's birthday.
I am disappointed with the quality of service of this store, as well as the speed of resolving my issue. More precisely, it was not resolved.
My advice, do not believe what is stated on the website, their delivery is not fast, not fast at all.

I ordered a Heiniger Opal and they delivered it realy quick. There was a part missing but with a chat with Mieke it was solved nice and quickly. Same quick delivery. I can recomend this store and they have good prices also.

Their response is always quick and kind. Thank you always for your hard work. Diversity of products, many discount promotions, reasonable delivery period. Everything is perfect.

I will no longer be supporting this site. They provide inaccurate and misleading information regarding delivery dates and make zero effort to correct negative situations with their clients. Customer Service for two months has been making a lot of excuses and not many plans to resolve the situation. There are more professional sites available that care more about their customers - so long Hypostore.

I ordered some Christmas gifts from this site that I could not purchase from a UK-based retailer. I contacted customer services before I placed the order via chat, and was promptly told delivery would be within 5-10 days. Placed order on the Sunday, and it was dispatched same day. To my shock and delight, it arrived on Thursday! These were actually replacement items for ones I originally ordered from another retailer that are still missing 40 days after I ordered, so I'm all the more thrilled to have received such brilliant service from HypoStore. I took the time to write a review as a thank you.