Gcprimo Reviews 

Scammed out of $500!! Transaction date 6/29/26 and still no payment via Cash App!!
Horrible customer service and they stole two Home Depot gift cards that they wiped clean. One card was for $200 and the other card was for $300 and they took both balances within an hour of me submitting it on their website. Their chat is useless. It has been 15 days and I have gotten nowhere. The online tracking system is still at the first stage and has not moved. I was promised I would get my refund today and I have not. They took $500 and gave me nothing!
Here are my transaction numbers.
PRIMO-B3DD4B-C4AE
PRIMO-9966AD-BE24

Update: I don’t know about anyone else but I previously left a review for this company and they responded to the review saying that there was a system issue and things should be up and running on Monday. Well it’s now Monday and still no payment! My status is still showing pending review. Can anyone else confirm if they are actually being paid? I also noticed some responses from this company saying that payments were sent to other customers but I have not gotten anything. Reference # PRIMO-AD780B-6C3C

I'm truly astounded. Is there really no one who can handle this? Could someone kindly offer some advice on what I should do? Should I file a complaint, call the police, or contact my country's consulate for help? I've never seen a company like this before.

20 Days and still waiting
06/23/26
PRIMO-EDDC38-AFA9

This is ridiculous..no email response..money already removed off my submitted cards..no human response...just a bot..i just want my payout what do i have to do

It's been a week. Chat has told me more times than I've bothered to keep track of I'm being rerouted to a human team for PRIMO724F6A8F03. Why sending payment for a card you already cleared out is so difficult is beyond me. This is an emergency I trusted you to simply do what your site said to help with and instead it's just lie after lie and letdown after letdown.

I posted my gift card almost two days ago and I have reached out to chat numerous times with generic answers from AI promising that a supervisor will be in contact with me in any minute now but it's been lies after lies after lies I want to cancel my card and do business somewhere else they have a listed phone number that does not work there has not been any updates on my account I will never do business here again and I suggest that anybody else wanting to sell gift card look elsewhere. And on their website they claim to have 5 stars on Trust Pilot but as you see it's much lower. That alone should steer anyone away.

The rate calculator is really helpful. Now, I knew exactly what to expect before submitting my card and there was no surprises during the process.

If I could give this company negative stars I would. THIS SITE IS A SCAM. They drain the value of your gift card and never give you the quoted payout. I’ve contacted them directly for three days and they kept saying the verification of gift card funds was under review however when I checked the balance of the card it was $0.00. On their website they show a trust pilot rating of five stars. I blame myself in part for not vetting the company. I was naive and thought it was legit. Do not do business with this company.

The service is legitimate and I got paid, but the approval process took a few days. Not a bad experience overall.

PRIMO-2F4873-2DC9 10 days and still nothing. Unreal

Can you please process my payments? I submitted 5 Gift Cards totaling $431.00 on July 9th and I am getting no responses.My family is in a very difficult financial situation and we really need the money to buy groceries and the reason I turned to this website to sell our gift cards. I’m happy to update my review if I can quickly get this resolved. The order numbers are as followed:

1. PRIMO-BCAEF6-586E
2. PRIMO-67DADB-36DB
3. PRIMO-D3C693-DD49
4. PRIMO-3DE5C7-95EB
5. PRIMO-499126-6F65

Everything works as expected! verification took a little longer than I though it would but the payment came through and support was responsive.

This is the wort customer service I ever experienced they get ur trust and repeat over and over its i tried canceling but the refuse to do so

2-3 weeks no payouts. Ramsey New Jersey PD is aware of this. The FBI has been notified by me as well

I submitted a $100 Lululemon gift card to GC Primo on June 27, 2026 and selected PayPal as my payout method.

I received a reference number, but never received a confirmation email. Since submitting the card, its balance has been reduced to $0, yet I have not received payment.

I have attempted to contact customer service multiple times but have not received a response.

I hope GC Primo resolves this issue by processing my payment. If they do, I will gladly update this review to reflect a positive outcome.

Reference Number: PRIMO-68A22E-D1ED

I would not recommend GCPrimo based on my experience.

I submitted my Apple gift card, and the balance was taken, but I have not received any payout. I’ve sent multiple emails requesting an update and have received no response. I also tried calling the phone number listed for customer service, but it does not appear to work.

At this point, I have no communication, no payment, and no way to get assistance. Because of that, I feel like I may have been scammed. If there is a legitimate explanation, I would appreciate someone from GCPrimo contacting me and resolving this issue as soon as possible.

Until this is resolved, I cannot recommend using this service.

PRIMO-D9B524-0C8A

Originally was advertised as 8 hours or less for a payout, it’s been over 10 days and still says being reviewed even though they already took the balance from my gift card, I should have checked the reviews first!
PRIMO-7ABBA2-E079

I too was stupid enough to give this company my gift card and have now waited 2 days and 4 hours with no communication via their website nor communication via email. It is not fair to take the balance of my gift card immediately then leave me hanging.

You’re welcome to go check my status as proof of non payment: PRIMO-6E7B95-B1D2

I need my money or funds reversed back to my card: this is ridiculous!

Edit: they indeed did pay after 3 days. The lack of communication was still concerning—particularly the fact that the phone number was out of service and the address on the website went to a law office in Atlanta.

I been waything 17 days for a payout already I emailed them tried calling them but the number its disconnected
they keep giving me the runaround when I chat with them I told them its still stuck on processing and they tell me there working on it everyday its a new exuse costumer service sucks there really ureable they don't give a straight answer

YI gave them a Dicks Sporting Goods gift card and it has been 10 days. I keep getting told by the AI Miles that it is being taken care of and nothing happens. I also get told that someone will get ahold of me and nothing happens. If I thought it was going to take this long I would have kept it, but i can't even get a refund from them. They just suck.
Ok. Here is the reference number someone called Justin Cooper they just ask for. I could not see how to reply to their reply:
PRIMO-0160BD-F2A2

Hahahaha! I got a response in my email. It was another AI form letter that said nothing, told me nothing and left me feeling like the owner of the company thinks the rest of the world is stupid. If I ever get paid, I'll let you know. I'm seriously doubting it at this point. I am so frustrated because I seriously needed the money in the worst way, to pay a medical bill. Thanks GCPrimo for socking it to this little guy. Peace.

Thank you Trustpilot for giving me a voice to speak out.
It's been 13 days now. I got a couple of form letters from supposedly someone named Justin Cooper who i don't believe even exists. They said the same thing and then told me it never takes longer than 7 days. Well it's been way longer than 7 days now.