Fust Reviews 

I bought a tower fan from Fust. The pricing was quite competitive, compared to other sellers. The delivery was super fast without additional charges, arrived home the very next day. The fan works well.

I ordered a fan online with indicated delivery time within a week. Waited for three weeks without any success. Contacted the store par email to check the current status. No response. Then contacted the store par phone. They were not in a position to provide a delivery timeframe. Decided to cancel my order, no confirmation received. I was told that cancellation is not automatic and I should wait at least 5 days to get email about the order cancellation. The whole experience was very disappointing and I recommend to avoid this store as their customer service is very poor and outdated. In addition Fust mislead customers providing inaccurate information about delivery timing.

I ordered a portable air conditioner from Fust's online shop. My order was confirmed, and payment was taken immediately. After several days, I was informed that the delivery would be delayed. A few days later, my order was cancelled without any satisfactory explanation. It then took almost two weeks before I received my refund.

I also tried contacting customer service several times. Each time, I waited on hold for around 30 minutes, but nobody ever answered the phone.

This was a very disappointing experience. Selling products that are apparently unavailable, cancelling confirmed orders, and providing virtually no customer support is unacceptable. I would not recommend buying from their online store based on my experience

**We want you back?**

Fust sent me a CHF 25 **"We want you back"** voucher.

**We want you back?** I accepted the invitation.

**We want you back?** I tried to complete my purchase on the Fust website.

**We want you back?** The purchase failed.

**We want you back?** I then had to spend my own time trying to find out why, contacting both Fust and Paycard before eventually finding my own solution.

**We want you back?** As a customer, I should not have to investigate a retailer's internal processes or be passed between companies.

I responded to Fust's invitation to return as a customer.

**You wanted me back?**

Then take responsibility for my experience as your customer instead of passing the responsibility elsewhere.

**Further update following Fust's response:**
Having now received Fust's reply, I feel my original complaint has still not been understood.

My complaint has never been about Paycard's decision to approve or refuse invoice payment. That is entirely separate from the issue I am raising.

My complaint is about **ownership of the customer experience**.

I was invited back by Fust with a CHF 25 **"We want you back"** promotional voucher. I visited the Fust website, selected a product sold by Fust and attempted to complete my purchase on the Fust website.

From the customer's perspective, this is one purchasing journey with one retailer.

Instead of accepting responsibility for the customer experience, Fust's response simply explains that Paycard is responsible for the decision. In my opinion, this completely misses the point.

Customers should not be expected to understand or manage the relationship between Fust and its third-party service providers. That is an internal business arrangement. The retailer remains responsible for the experience presented under its own brand.

The message displayed during checkout was
**"Payment error. Please try again."** This suggested a temporary technical problem and encouraged me to keep trying. It was only after several exchanges that it became clear this was never going to change the outcome.

What disappoints me most is not the refusal itself, but the lack of ownership. At no point did Fust acknowledge the poor customer experience, apologise for the confusion caused by the checkout message, or recognise the unnecessary time I spent trying to resolve an issue that arose entirely during my purchase on the Fust website.

Good customer service is not about explaining which supplier made a decision. It is about taking responsibility for the customer experience under your own brand. Unfortunately, that is exactly what I believe was missing in this case.

I have been a Fust customer for many years and generally have positive experiences, which is why I want to provide a balanced review.

I recently ordered a Dyson Cool CF1 online using a CHF 25 Fust voucher. The voucher was accepted correctly, but every attempt to pay using the Paycard 30-day invoice option resulted in a payment error. I tried multiple devices and the same problem occurred every time.

The online checkout experience was frustrating because there was no clear explanation of the error, making it impossible to know whether the issue was technical or related to the payment provider.

However, I would like to recognise the excellent service I received from the team at the Fust store in Etoy. I visited the store, explained the situation, showed them my CHF 25 voucher, and the staff immediately found a practical solution. They honoured the voucher, accepted payment by credit card for the remaining balance, and arranged for my Dyson to be available for collection.

This is exactly what good customer service looks like. Rather than simply saying "we can't help", the staff took ownership of the situation and ensured I left as a satisfied customer.

The online payment process clearly needs improvement, but the professionalism and helpful attitude of the team in Etoy deserve recognition. They turned what could have been a very negative experience into a positive one.

Paycard Ticket #1773350

Excellent service at Fust Chavannes-de-Bogis. Our washing machine broke down and Andy Carpaye helped us quickly choose a new one. He was very helpful, professional, and even helped us take it to the car. Thank you Andy

Always dependable.

It has now been 35 days since I paid CHF 1,229.90 in full. I have no Mac Mini, no refund, and no response to my recent inquiries.

I waited for the product to be delivered and was eventually informed that Fust had no delivery date.

After that, I requested cancellation of the order and a refund. Since then, Fust has stopped responding and has still not returned my money.

I needed a iPhone before my vacation and Fust delivered in one day!! Amazing!

Wrong e-mail address listed on invoice for customer service. Unbelievable and unacceptable. So much for customer service ....

Ordered 2 external hard drives. Storage is good, enough for my work but the transfer speeds are slow

Fits fairly good but the sound volume is low, cannot nr compared to Schokz

Avoid ordering online from Fust if you expect even basic customer service.

I ordered headphones because the store didn’t have the color I wanted. I paid immediately. What followed was three months of delays, poor communication, and zero accountability.

Timeline of my experience:

• After 1 month: no updates at all. I had to call customer service myself. They told me the headphones would arrive the following week. No apology. No explanation.

• Two weeks later: I received an email saying delivery would actually happen one month later.

• Three months after I had already paid: I finally received another email telling me the color I ordered was no longer available, and they could only offer a different color. That was their entire solution.

At no point during these three months did anyone:
• apologize
• explain the situation
• offer compensation for the delay
• show any respect for the fact they had already taken my money.

When I raised the issue online, the customer service representative (Pasquale Rivetti) simply ignored my comments.

So the result is simple: Fust kept my money for three months and still couldn’t deliver the product I ordered.

This is one of the worst customer service experiences I’ve had with a Swiss retailer. I will never buy from Fust again and will actively warn friends, colleagues, and anyone who asks to avoid ordering from them.

Merci. La livraison a été rapide, en moins de 24 heures.

Alles top, Abholung war easy

They started the bathroom renovation on 18 of November last year. Today is 12.Feb. 2026. They still haven’t finished. They keep postponing the work. It was the biggest mistake hiring them.

Absolutely disgraceful customer service. I ordered a blender and it was meant to be sent A class priority. It's been over 2 weeks now with no update, no tracking number, no response from customer service. It's disgusting! DONT BUY FROM THEM!

Ordered a limited edition PS5 on 12.01.26 got informed on 14.01.26 only after i call the helpline that the order is no longer on stock and needs to be cancelled because of that. During ordering it was available in multiple stores, and on the invoice it is indicated as it would be delivered to my house. CS representative cancelled the order online. Still no feedback via email neither on stock nor on cancellation.
Order Number 6000751665

Extremely bad service and poor customer care.
My orders items was showing indefintly delayed when i tried to contact fust team with zero effort from Fust to notify the customer or compensate for the losses or offer replacement items. They still take the money and dont ship the product.
Any day galuxus is better and reliable.

I just bought a TV from their website. Choosed to pick up from a store that was shown to have stock only for the store to tell me my TV was a model that was displayed in store.
So I buy a new TV only for them to try to give me a used one.
Other option is to wait for it to be back in stock.
So only trust the stock on their website if you are happy to pay full price for a used item.
Hopefully that will save time and disapointment to other customers.

As a loyal Fust customer I got in a situation to rate this seller with the lowest rate! During the Black Friday I made a purchase and successful payment of a product from their offer. After two weeks waiting for its delivery I received refunded amount of my transaction and only then an email where they informed me that there is no product available even if they are still offering the same product by another price. I did not receive product and lost a chance to buy the same product from another sellers during the Black Friday! Hardly can express how much I am disapointment with this behave and treatment by Fust!!!!

And still disapointed after reading reply from Fust! As I mentioned, the product was available on the online shop when I received money back but the price was higher. It is not about the process that needs to be improved but more serious issue and I know that I do not go back to Fust after spendding more than 5k chf just in two years!