BURGA Reviews 

26,635
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 5,530 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, noting how well items like phone cases protect devices and maintain their vibrant appearance. Many appreciate the wide variety of unique and beautiful designs available, with the ordering process often described as straightforward. However, some customers experienced delivery delays or inconvenient shipping requirements. A few also reported products not matching descriptions, such as magnetic features or print quality issues. Additionally, some reviewers were dissatisfied with customer service, citing unresponsiveness or unhelpful replies when issues arose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, frequently praising the vibrant colors,... See more

Quality

People report positive experiences with quality, with many reviewers describing products as amazing, great,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising fast delivery, even for... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers finding the ordering process easy... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the timely, excellent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to wait for s while, for my phone cover & matching holder arrived, but when it did come, I was so pleased it. It's colourful, and was so easy to fit. The ring holder is magnetic, making it easy... See more

Rated 5 out of 5 stars

Order process was easy, so many options to choose from yet simple to sort and view. Great quality product. Have previously [a few years ago] ordered airpod case and still in use today looking as vibra... See more

Rated 5 out of 5 stars

I have preciously shopped with other specialty phone accessory stores only to find that they cater to iPhone. Their products don't work as well with Samsung, and I was extremely disappointed with them... See more

Rated 5 out of 5 stars

I ordered a bundle. so that was phone case.. charger and magnetic ring to use as a stand, I was under the impression the charger would arrive separately and that delivery could be a while.. not the ca... See more


Company details

  1. Fashion Accessories Store

Written by the company

We make beautiful & stylish, yet protective phone cases. Two styles: Ultra-Thin & Protective 2 Piece. Free Shipping. Up your case game! Shop BURGA now.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(26,635)

7,181 reviews in the last 12 months

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Rated 3 out of 5 stars

Overpriced !

Overpriced !! Cases are pretty and well made but prices are way too high. My magnetic ring falls off the case and my phone has fell to ground several times

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent cases and workmanship

I placed my order from Mexico. The process was simple, and the delivery took less time than I expected. Once in my country, the delivery was handled by the postal service, which took a little longer, but that was beyond Burga's control. I have the phone cases I ordered, and they are very nice, made of quality, and durable material.

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

I would avoid this company

I would avoid this company. I ordered a phone cover with matching rechargeable battery in the same design.

After accepting my order, they contacted me to say they cannot deliver the phone case due to quality issues and would be issuing a refund.

However, they proceeded to send the battery which is now totally useless without the matching phone case to attach it to.

After contacting them, they refused to cancel the battery order, and only offered to give me a 50% refund. I complained once again and they agreed to give me 100% refund but I would need to refuse the delivery with DHL and have them return it to the company.

This is not something I can do on DHL’s portal so now need to spend hours on the phone to them to cancel the delivery.

If the company can’t produce something of good enough quality to deliver to me, why does the burden now fall to me to deal with DHL in order to get my money back.

These are expensive products and (1) I expect them to be delivered on time and according to the description on the website. (2) if the company can’t deliver the product they need to issue a refund. (3) They need to use some common sense and maybe figure out that the accompanying item becomes useless once the main item cannot be delivered. They need to rectify this swiftly and smoothly without putting the burden on the customer.

I ordered some expensive products in good faith and now wish I hadn’t.

July 13, 2026
Unprompted review
BURGA logo

Reply from BURGA

Hi there,

Thank you so much for sharing your experience with us. We’re really sorry that things didn’t go as smoothly as they should have - no one deserves that kind of frustration, and we truly appreciate you letting us know.

One of our support agents has already reached out to you directly so we can take proper care of this and make sure everything is sorted in a way that feels right for you.

We genuinely want to turn this around.🤍

Warmly,
BURGA

Rated 5 out of 5 stars

I love the quality of the three phone…

I love the quality of the three phone cases I purchased. I love the colour, the feel and the comments I get about how nice my phone cases are. The postage time was great and they were packed extremely well, all with their own little dust/protective case. Highly recommend and will buy again. Love Love Love.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service & Fantastic Case! Worth Every Penny!

I had a bit of a nightmare scenario where my phone case was shipped to the wrong address—which was absolutely NO fault of Burga’s. I reached out via email, and their customer service team was incredibly quick to respond. They kept me updated every step of the way and went completely above and beyond to help me get a new case sorted out.

As for the case itself? It is awesome! The quality is fantastic, the materials are great, and it looks exactly like it does in the photos. I absolutely love the design—it has a soft, protective internal case with the MagSafe circle built-in, and then the hard outer case goes right on top. It fits my phone like a glove.

It really is worth the price. I am a highly satisfied customer, I will definitely be buying from them again, and I’m already planning on picking up a few more as Christmas presents!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Phone cases and AirPod case

I have purchased phone cases from
burga for years now. The quality is unbeatable and obviously very stylish. Really love this brand and have recommended it to friends who also love it. I recently purchased a case for my air pods during the summer sale and love it too. Best quality around and worth the money in my opinion!

June 7, 2026
Unprompted review

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