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Browns Shoes Reviews 

258
•
TrustScore 5 out of 5

4.8

Shoe Store
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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick delivery and efficient order processing, often receiving their items sooner than expected. Many appreciate the user-friendly website, which makes finding and ordering products easy and straightforward. The quality of the products, along with a great selection, is frequently highlighted as a major positive, with many finding exactly what they need. However, some people mentioned issues with product quality, experiencing problems like cracking boots or shoes that leaked water after minimal wear. A few other people also felt that delivery expectations were not met, with orders not shipping on time or tracking information being unhelpful.

What people talk about most

Product

Clients share positive opinions on product quality, selection, and overall satisfaction with their purchases.... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and... See more

Order

Reviewers highlight positive aspects of order, with many praising the ease and efficiency of the online... See more

User experience

Users describe positive interactions with the user experience, consistently highlighting the ease and speed... See more

Quality

People report positive experiences with quality, with many customers praising the quality of shoes, products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered Saturday and was delivered on Tuesday. The order was delivered quickly, and the whole process was smooth. The website was easy to browse and navigate making it simple to find and order what... See more

Rated 5 out of 5 stars

Browns has an excellent selection of size 11 women's shoes, unlike most stores that only go up to 10. I normally don't buy online as I don't know how they're going to fit, but with the quality of the... See more

Rated 5 out of 5 stars

I love to shop at Browns online when I am not able to get to the store. They have quick delivery and if the sizing or whatever doesn’t work out they offer very efficient quick and easy returns online... See more

Rated 5 out of 5 stars

My questions were answered and the correct shoes were sent very quickly. The order was urgent and your service was greatly appreciated.

Company details

  1. Shoe Store
  2. Clothing Store
  3. Women's Clothing Store

Information provided by various external sources

Browns Shoes Inc. is a Montreal-based fashion footwear retailer that owns and operates 67 stores across Canada under a variety of footwear brands.

Contact info

4.8

Excellent

TrustScore 5 out of 5

258 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(258)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Funky Con's

Fairly seamless. Box arrived slightly damaged, but the product, the shoes, were in great condition.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great website

Great website, easy ordering, fast delivery and excellent tracking. Sale prices great!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Your website very happy customer was very easily to access…

Your website was very easily to access and found exactly what I wanted. It said that I would get my order within 1 to 2 days and I got it exactly in a day and a half. It was extremely fast service. I got exactly what I wanted. I would definitely recommend brown shoes again to anyone to order from this website extremely happy with it.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered a slide which turned…

I recently ordered a slide which turned out not to be my size but I was scared to exchange it But when got to the store the staffs were friendly and welcoming,they helped me sort it out without no hassle I’ll definitely get more shoes for the store

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a size 4 it didn't fit so I…

I ordered a size 4 it didn't fit so I reordered 4.5 it fit great, I returned the size 4. Return was the easiest in all the returns I've ever done with any company, the shoe is great and and i love that you guys have the options for size 4 and 4.5 beautiful

June 23, 2026
Unprompted review

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