BPH Sales Reviews 

228
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quick processing and delivery of their orders, often arriving ahead of schedule and well-packaged. Many people appreciate finding specific products, including hard-to-find items, at better prices than local dealers. The staff is consistently highlighted for being helpful, prompt, and providing excellent assistance with orders. However, some customers also noted issues such as receiving incorrect controllers, a lack of parts for older models, and slow resolution of problems. A few other people also felt that communication was poor, with no invoice or estimated arrival times provided, and experienced significant delays in delivery, sometimes with damaged units.

What people talk about most

Product

Consumers are generally pleased with the products, often finding them to be as advertised and in good... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the record speed and... See more

Order

Customers had positive experiences with order, highlighting the ease of purchase and delivery. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly and helpful.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order for the Aldes H150 HRV and Digital Wall Controller was processed quickly and shipped to my door ahead of the estimated shipping date. The units were very well packaged and in great condition... See more

Company replied

Rated 5 out of 5 stars

Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more

Rated 5 out of 5 stars

Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more

Company replied

Rated 5 out of 5 stars

They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more

Company replied


Company details

  1. #2 of 2 best companies in Heating Equipment Supplier
  2. #2 of 2 best companies in Air Conditioning Store
  3. #1 of 1 best companies in Boiler Supplier
  4. #1 of 1 best companies in Furnace Store
  5. #1 of 2 best companies in Hot Water System Supplier
  6. #1 of 1 best companies in Ventilating Equipment Manufacturer

Written by the company

BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(228)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was very quick

Delivery was very quick. Thanks

May 25, 2026
BPH Sales logo

Reply from BPH Sales

Hi Brad, glad we met your needs and expectations! Look forward to working with you again.

The BPH Sales Crew

Rated 2 out of 5 stars

Unit was over two months late on…

Unit was over two months late on delivery
One my employees said he use to have good experiences with BPH though I would give it a try
not so much

May 26, 2026
BPH Sales logo

Reply from BPH Sales

Hi Noel,

We do apologize for the additional, unexpected delays encountered - we understand the pressures this can add to your own project scheduling and timing!

We always try our best to meet our committed dates, but sometimes things happen outside our scope of control. Rest assured, we are reviewing your case in more detail to see where we can minimize this risk for similar future customized solutions.

As was communicated previously, the factory encountered manufacturing delays with this custom solution. We had offered the 100% refund, which we understand does not resolve the multi-week delay, but do want to re-iterate that we did have regular and timely communication throughout the entire process.

Again, please accept our apologies and we hope that you will provide us with another chance when it comes time for your next project.

With best regards,
The BPH Sales Team

Rated 5 out of 5 stars

Speedy service

Excellent advice on what Im trying to accomplish.
Bought a similar model air handler a couple years ago , it’s still running and no moisture issues since.

May 12, 2026
BPH Sales logo

Reply from BPH Sales

Hi Daniel, glad our technical sales team could help you out! We pride ourselves on staying up to date with the latest and greatest home HVAC and hot water products.

Look forward to welcoming you back again in the future!

The BPH Sales Team

Rated 5 out of 5 stars

HRV unit

Very helpful and knowledgeable staff. I called to order a unit and was advised to take a different unit which was superior for my application and was also going on sale the following day, which they gave to me.

May 11, 2026
BPH Sales logo

Reply from BPH Sales

Hi Gerald,

We are glad that you called, and that we could help find an improved solution. We try our best, so glad to hear that all is working out good for you!

Look forward to helping you on your next project!

The BPH Sales Team

Rated 5 out of 5 stars

Great service, quick delivery

Previously ordered a product that unfortunately was cancelled after stock ran out, contacted representatives and they were extremely helpful and quick to respond; product ordered arrived quickly.

April 2, 2026
Rated 5 out of 5 stars

Vanee/Venmar HRV

BPH indicated to me that the HRV I chose would not be available until the next week and offered me an upgrade at no extra charge. HRV and humidistat arrived on time and in good condition. Their price and selection blow the big box stores out of the water. HRV is installed now and was a breeze to balance as per the videos. I am very pleased with this unit.

March 5, 2026
Rated 5 out of 5 stars

Very helpful advice

Very helpful advice! Crucial, in fact, as the part I needed said, "...not compatible with all models." The staff member with whom I communicated was able to verify that it would work with mine, and it does; like a charm!

March 4, 2026

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