UPS Reviews 

Took the afternoon off of work to wait for a package that never arrived. Signed up for text and email notifications and not received one update. Called and they said that the package was "mistakingly scanned" and never made it onto the truck. Since the package is coming from Tmobile they won't allow me to switch the delivery to a pick up. Still don't know the shipping window of time for tomorrow. I can't take another day off of work so now I will most likely miss the delivery that requires a signature.

UPS often don’t deliver on time. Their vehicle 🚗 just passes through and yet their delivery 📦 is missed and often postponed to be late …
I hope they can improve by on time deliveries.

This will be my fourth delivery in the last 10 days. Every single one of them has been a least a day late from the original delivery date. That is 100% of delayed packages.

If i could give ZERO stars is would, Package was to be delivered July 6th. Notice came saying missing APT number. We as the receiver and the shipper called and used to web site to update the address (3) different times with the same auto response that delivery address is incorrect or missing APT #. After 3rd the delivery went cold for 3 days and we were told to file a missing package claim. Now 3 days later still no answer. The package has multiply scans from Maumee OH but no one can locate. Calls to customer service are complete useless since most barely speak English and are reading off the same response paperwork.

Absolute garbage. Customer service just doesn't exist at UPS.

Package was delivered to Amazon locker instead of home, no notification of delivery. 5 days the package has been sitting in a locker with no way to access it. Customer support would not help. I have been on the phone for 2+ hours trying to get my package, it should never have been delivered to the locker in the first place. Horrible customer service

Why say 11:30 delivery when you deliver an hour earlier and dont ring the doorbell??????????????????????????

FedEx from Fort Wayne in 2 days. UPS 4 or. 5 days to nc. Asked I could pick it up as it’s 29 mins from my house. No you got two more days to wait!

simply wanted to get a shipment out with return label. It was sincerely one of the most frustrating experiences I had in a long time, customer service was pointing me in all directions except the right one. after an hour on the phone I cancelled my order as we weren't getting anywhere and im not even hoping to get my 30 dollar back, totally given up and will never use again. Stay clear if you don't want to instantly have your day ruined.

UPS has, in my experience, demonstrated an alarming and persistent failure in basic service reliability, transparency, and customer communication. Whenever a retailer elects to use UPS as its carrier, I immediately anticipate unnecessary complications, prolonged delays, and a complete lack of meaningful accountability. The recurring pattern is not merely inconvenient; it reflects a serious deficiency in operational competence and customer care.

In this instance, the package reportedly departed from a facility located only one city away, yet I was left waiting for approximately twelve hours without delivery. I was advised that the package would arrive no later than 9:00 p.m. That deadline passed without delivery, without a substantive update, and without any credible explanation. More concerning is the expectation that customers may be required to answer the door and provide a signature as late as 10:00 p.m. In my opinion, this raises legitimate personal safety and security concerns, particularly for individuals living alone or those who may not feel comfortable opening their doors at such a late hour.

When I contacted customer support seeking clarification, I was met with dismissiveness rather than professionalism, transparency, or a genuine effort to resolve the matter. The interaction left me feeling as though my concerns were being trivialized and my intelligence insulted. A delivery company entrusted with customers’ property should be capable of providing accurate delivery estimates, timely updates, reasonable delivery practices, and respectful customer support. Based on my repeated experiences, UPS has consistently failed to meet even these fundamental standards.

I can’t believe this company such a mess dallas Texas area I would not use them again for sure bcz very bad service

If I could put negative stars on UPS I would. I sat home all day waiting on a UPS delivery that needed a signature. Yes I could have done a digital signature but we have had issues in the past with drivers leaving packages in random locations (street, woods, barn). I have 4 dogs so when someone knocks on the door I know it. At 3:35 I get an email that they were unable to deliver because no one was home. Call customer service. Get someone who is probably in the Philippines. Takes 15 minutes to get her to understand the issue and finally tells me my package is at the UPS Store, go there, my package is not there and might be there tomorrow. UPS has the absolute worst drivers, this is not the first time they have lied about attempting delivery and their customer service is useless.

They are the most useless delivery company. I was to get my package before July 7. UPS never called or knocked. Just claims that they missed me.. till date they are yet to deliver. Never use ups. Very silly set!

I bought a baseball hat from Canada for $35. Tariff was $9. UPS tariff fee was $24 if prepaid, $36 if I paid on delivery. What an absolute joke. I will be asking who the shipping company is before I make any future purchases. The crooks at UPS won't be seeing another dime from me!

I am missing TWO orders that should have been delivered to my home. I have tried SEVERAL different ways to get answers to no result! The reps on the phone know NOTHING and good luck contacting the company by phone or email because you cannot reach anyone that can or will help! They have set themselves up just that way so you CANT COMPLAIN to anyone who can help! My first package arrived in Haslet TX last Thursday at 5:40AM. Haslet is 15 miles from my home in Flower Mound TX. Normally UPS would have delivered my package on Friday - the next day. That is based on 10 years of doing business with them - BUT NEVER MORE!!
Today is Tuesday and my package is still supposedly sitting in Haslet as of this minute. Last Tuesday they offered to upgrade my package for FASTER delivery and they charged me $7.95. Some faster delivery!! Still no package as of now! That package was part of our trip we leave on tomorrow morning. Now we don’t have it and no one knows where it is???? Add this to a second order they had that we escalated at another $7.95 and should have been delivered by TODAY that says tomorrow- tentatively?? Now we leave without either order and no one to watch our home for packages!! I tried to request they hold any and all packages till Friday and they wanted ANOTHER $9.95???? What a racket for LOUSY SERVICE!! I will now be using FED EX AND AMAZON for all orders! Ripoff and lousy services!!!

How do you like the way TELUS / KOODO delivered my replacement cell phone today by UPS 😮 How disrespectful.

I strictly asked that there be a signature on delivery, and I've been waiting all day for it. There was NO knock on the door from the delivery guy or girl !! I wouldn't have known my package arrived until I stepped outside for a bit. I looked down and bam !! There was my phone. I opened the box to find no bubble wrap or protection to keep it from rattling around.

Sure, my new S26 Ultra was in a thin box the size of the phone, but nothing to protect it. I paid $750 for this replacement, and the least they could have done was respect the request of a signature, to make sure the phone was secured and to keep it from moving around in an oversized box.

I got a notice that my replacement cell phone would arrive on July 08, 2026, sometime during the day. I waited around ALL DAY, no one showed up. Then I got an email indicating that they will deliver my cell phone by UPS on Monday, July 13, 2026, sometime during the day.

My first S26 Ultra was a dud that overheated, poor quality camera. The screen would black out if I used it for more than 10 mins ?? I've had nothing but problems with it, more than I got use out of it. I sure hope this replacement will give me more pleasure than disappointment, yet by the way it was delivered. I sure hope it wasn't thrown around or a dud, and I hope I will be happier than the first.

Uggg and if it's a dud.. I don't know what I will do. Some people are so rude and disrespectful, like this company/server and UPS. ~ Suzanne Auclair

I pass 2 ups stores anytime I need to return something to see Nate at ups next to dierbergs he has excellent 10/10 customer service and so much patience with his customers

This company is yet another trash scam company, now they'll make an attempt to deliver your package hours before your business opens, so they can prompt you to pay money for the subscription that allows you to make changes for free. Otherwise when they screw up a delivery like this now you have to get charged to make a change so they can get it to you correctly. There's no place where I've said they can't leave my package at my business. They just don't because they want to make it a pain in the ass So you can feel like you're blessed with all the rewards of their subscription. Pure garbage. Never used to be an issue, But these greedy parasites that run all institutions in the modern day put 100% of their energy into how they can milk people for everything they are worth and then some. Thanks UPS, I hope you all leave this place slowly to cancer. That would be poetic Justice

If I had the option to give a negative rating, I would. But there it is a 1star.
This company is full of unprepared and incompetent people. Every department seems disorganised, and nothing works as it should. They couldn't even handle a straightforward import process properly, nor did they make any effort to treat their customers with courtesy or respect.
After this terrible experience, I will avoid buying from any company that uses UPS for deliveries.
To make matters worse, they overcharged me for VAT and then told me that I would need to contact HMRC myself to request a refund. They even had the audacity to offer to do it on my behalf for an additional fee of £84. It's unbelievable. They seem determined to leave customers as dissatisfied as possible by the end of the process.
Absolutely unacceptable service, and I would not recommend UPS to anyone.

My 2 day shipping turned into 12 yes TWELVE days! The 'customer rep' also completely bold face LIED to me at day 9 to say it would be delivered that day by close of business and the second rep I talked to on day 11 said the same. NEVER AGAIN UPS! OR any business that uses your services!