They do not send the package and there…
They do not send the package and there is no option for cancellation. I asked bank to refund my order.
15 June 2026
Unprompted review
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Company details
Written by the company
Nalda (e.g. nalda.ch, nalda.de) is a online shop, that offers the cheapest prices guaranteed on over 12 million items with free express delivery worldwide in 200 countries. And best of all, for every item sold, we plant a tree in Madagascar, fighting climate change and poverty
Contact info
Grabenstrasse 15a, 6340, Baar, Switzerland
- info@nalda.com
- nalda.de
1.4
Bad
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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this company is a scam
this company is a scam. I bought a facecream and it’s been a month still no delivery. The customer service email bounces and the chatbot cant even process my order nunber. Other people have also been scam, this company should be investigated.
21 May 2026
Unprompted review
⭐ Ordered PROKTIS M 10, received AROX mosquito repellent – Fraud
⭐ Bewertung: 1/5 Sterne
Titel: Ordered PROKTIS M 10, received AROX mosquito repellent – Fraud
I ordered 2x PROKTIS M 10 Suppositories (€21.69) on 05.05.2026 (Order #493401) and paid via Visa.
Nalda confirmed the order but after weeks of delay, I received a DHL package on 20.05.2026. Inside was NOT the medication I ordered, but 2x AROX mosquito repellent – a completely different, cheap product.
Nalda admitted the mistake and apologized, but they refused to send me a prepaid return label. Instead, they demanded that I pay for the return shipping myself and wait up to 30 days for a refund – even though the error was entirely theirs.
I have now filed a chargeback dispute with my bank. I strongly advise against ordering from Nalda. If you must, always use PayPal for buyer protection.
5 May 2026
Unprompted review
Do NOT use this site
Do NOT use this site. They do not ship, but take your payment.
12 May 2026
Unprompted review
no customer service
I placed an order and received the confirmation, it would be delivered in 4 weeks, which was much too late for my needs. Tried to cancel, but my order # was still unknown to the chatbot. So I sent a message, when they finally read it after three days, they were unable to cancel, supposedly the order had already shipped and they adjusted the delivery date to reflect that. However, three days after shipment, still no status update and adjusted delivery date has passed without delivery. STAY AWAY!
14 January 2026
Unprompted review
Great customer service!
5 December 2023
Unprompted review
Best price an fast delivery
Great selection, fair prices and fast delivery
4 December 2023
Unprompted review
Great webshop and catalogue
Great webshop and catalogue, easy and safe payment solution
12 December 2023
Unprompted review
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