Fedex Reviews 

I am extremely disappointed with FedEx UK's service.
My package was scheduled for delivery on the 13th.
The driver claimed the address was "incorrect" (which is completely false) and returned it to the depot.

Since then, I have been trapped in a ridiculous update loop.

The tracking updated to the 14th, then changed to the 15th.
I contacted customer chat on the 14th, and they promised it would arrive that day.
It didn’t.

I contacted them again on the 15th, and they gave me the exact same copy-paste promise.
Every morning the status updates, but the package never actually leaves the depot.
Customer service chat keeps feeding me false reassurances instead of actually solving the systemic issue or correcting the address flag.

Absolute lack of accountability.

Totally useless, sent to the wrong address with a POD of the wrong house and they don't care. Avoid at all costs. By far the worst I have ever encountered.

Fed ex are a terrible service and seem to be a scam. They left sorry I missed you note for starters when all delivery companies leave packages here always. I responded to say leave here at my address (in apartment complex) they left the note inside the complex. and I was working from home the next day. They said they have delivered the next day but it was not. It brings me to a page where I need to type my address to say it hasn't arrived and it's saying they have a different delivery address which would not be the case what so ever. They took a picture the day before of my front door when leaving the note. I tried calling to speak to some one and couldn't get through. These are shoes for my son that he really needed. I have emailed the company I ordered my shoes from to let them know how bad fed ex is. All reviews here are awful.

I needed to send documents from the UK to the US, have them signed, and then returned fast, so thought I'd use FedEx Express. What a mistake! I prepaid for the return and arranged the pick-up from the recipient. She stayed home from work to be there for the collection, didn't leave her apartment for even a minute all day. The pick-up didn't happen, but I've been charged a hefty fee for an alleged "attempted pick-up"!

Full of people who make excuse after excuse for failed delivery didn’t even attempt to deliver my parcel, none uk help and no direct contact numbers for local depot!! these guys make Evri look good

Shockingly bad company. I got a note through the door saying my package had been taken back to their depot. Went online and filled out the form to give instructions to leave behind my side gate. Got a reply saying my instructions had been passed on and the package would be delivered to that location on a "no signature" basis. Next day I got another note through the door saying package had been returned to depot. So obviously my instructions had not been passed on. Went online & was given a customer service tel no. Rang it several times and got "your call cannot be accepted" message every time. Finally found an email address & got a response saying my package required a signature despite them having explicitly told me it didn't. I emailed back to explain this but was told the only option open to me now was to collect the parcel from their depot which is over an hour's drive from me. If I could give them a zero rating I would.

Imported three items in a package . One was a small pocket knife, perfectly legal to import into the uk . Received updates delaying the delivery for two months , kept saying at local depot and on the way. eventually admitted that the parcel had been destroyed without any communication
Never again

This is now the fourth day in a row that my delivery has been promised, but I’m still waiting. Absolutely no communication, other than at the end of each day, I’m informed that my delivery will be the next day. This is their 24 hour ‘priority’ service. This is the poorest delivery service that I’ve used to date, and the standard I’m measuring against is not high.

Was waiting for a business delivery. The tracker says "Attempted Delivery, Customer was not available or business was closed", in spite of lots of activity going on. I was home, carpark was busy. No one saw any delivery attempt. Then we get an email saying "Your shipment may be impacted by general." So who knows what is going on with it. FedEx surely don't.

Utterly useless.

Hopeless!! Address on the parcel was correct but was delivered miles down the road to a different address, not sure if the driver can speak or read English!

WORST DELIVERY COMPANY AROUND. AVOID!!

Was expecting a high value parcel (£2000). Made no attempt to deliver but put a note to say customer not available. No slip through the door. Then said delivery would be re-attempted the day after before 6pm. I took the day off to stay in and receive it, they then never arrived before 6pm so extended to the end of the day. Parcel never arrived. Says it’s gone back to the airport, I assume to be returned. No possible way to get hold of anyone through email, phone or online chat. Absolute disgrace of a company and shouldn’t be allowed to operate. Joke!!!

THREE DAYS LATE
DRIVER white,crop low hair cut,casually dressed terrible trrainers,european man,with dark sunglasses on,
TERRIBLE Attitude,
(im shaking while writing this)
bare in mind the bell was rung like a brush like he was banking i wouldnt be in,i know this because i ran to let him in but decided to look out window ,and can see him about to get back in his van
loads of attitude
he old me i need to come downstairs,i said your late 3 days and realised he wanted me to carry the package upstairs,instead of prolonging the situation i had to carry package with the man as he pushes package ,causing damage to the box
i said hold on because your goin too fast,he kept saying what,WHAT,aggressive which infuriates me,
i wanted a bike but interms of service i get a late,rude aggressive fed ex driver with a bad attitude,
what happened to accountability
,lastly i went back downstairs for some letters and he couldnt even open the door,he was parked infront so he could see me gesturing why couldnt he close the door he just puts the shift in gear and drives off,i hope something is done about this,the whole ordeal was disgusting i absolutley hate these guys .in myb work that just would not go on and would be dealt with and has been sohow is this thing still hasppening,all these companies are so bad and seems to be allowed for the sake of money,nasty and @cadenceperformance i really think this needs investigation if your goin to use their service,they are dragging you along with them

Horrific call center, dismissive and super stressful. NEVER again. Yodel are first class compared to FedEx, yes that bad!

The driver didn’t bother to knock on the door and left the package on the doorstep, and it was stolen.

So far I have received 9 emails giving a date and time of delivery. I have been waiting for a week now. Despite advice that the package was finally out for delivery, I have now been told it is coming tomorrow. I'll believe it when I see it. Completely unreliable and not at all trustworthy.

Dreadful service. Website impossible to navigate forget any useful information or response. The parcel they had for us needed a signature. The didn't tell us which day they were delivering so they tried twice and we were out. They said they'd try again but instead sent it back to the shipper. Just all such a bad inefficient service.
I contacted shipper on Amazon and requested they used a different company which did and it arrived within a couple of days.
How can such a big multinational company as FedEx get it so wrong.

Terrible company. Unfortunately they hire dishonest drivers who make no attempt to deliver, instead they take drive by photos and claim no-one available to accept package. In my case it wasn't even my house or postcode. Kept parcel for three weeks before being made to return to shipper.

Received an email on Monday saying my goods would be delivered between 9am and 1pm yesterday. Didn't arrive then mid afternoon informed they would be delivered by 7pm. At 7.40pm yesterday still no delivery and received a notification that part of the delivery would arrive before 8pm today! Still waiting and no way of ascertaining when or even whether my goods will arrive and am wondering why the message said only part of the consignment would be delivered. The online tracking is worse than useless!

The lowest quality of customer service, unprofessional the best thing you can do. DO NOT USE THEM