ArnaudT

Worst customer service ever.
After a month of no service, i initiated the transfer to a new operator. After couple of calls, they agreed quite quickly to cancel the notice period without fees, so far so good. When i say agreed, one guy wrote it somewhere on the dossier as a note. As a result, the 10 calls i had after that i had to re-explain the whole story every time, each time they got the wrong contract end date, they put all the blame on the new operator constantly. I spent my time calling Yallo blaming the new one and calling the new one blaming Yallo for not responding to their requests or confirming the wrong transfer date. It took me 6 weeks and probably 18 calls between the both of them.
And still towards the end they kept asking if we wanted a better price, an upgrade in the subscription, if we contacted their IT to ask for a new sim card even though i had request the cancellation for weeks already…after all of this i received yesterday a mail through the post telling me i got an upgrade in my subscription. Absolute joke.

We just flew from Mauritius back to Paris on a boeing 777 and I didn’t know they still run those old planes. Old seats, crappy small screens with these outdated
wired remotes…food was average…please renew your fleet.

Tshirts are really fun and great, I bought 2 proper ones like the "send noods" and another one, and a pack of 3 logo ones, really like them. I woudn't mind paying a tiny bit more to maybe increase a little the fabric quality and get something more premium even though it's good already.
Great purchase, was shipped in 24h, really like it!

J'ai utilisé Voyage-Prive quelques fois, en général tout s'est bien passé. Pour ma dernière réservation, loin de là.

J'ai fait une réservation pour laquelle j'ai souscrit à une assurance PREMIUM avec possibilité d'annulation et remboursement.
Voulant annuler ma réservation dans le contexte du COVID et n'étant pas autorisé à voyager, j'ai contacté les services de Voyage-Prive.
Ceux-ci m'ont gentiment indiqué que je devais contacter l'assurance tiers pour les démarches.
L'assurance en question m'a demandé la facture des frais d'annulation, que je n'avais pas encore, n'ayant pas encore officiellement annulé mon futur voyage sur le site.
De nouveau en contact avec VP, ceux-ci me somment alors d'annuler mon voyage en ligne pour obtenir la facture, que j'obtiens.
Je retourne vers l'assurance tiers, qui m'informe alors que mon dossier n'existe plus. Qui plus est, lorsque je contacte VP, ceux-ci m'expliquent désormais qu'ayant annulé mon voyage plus de 48h à l'avance, c'est désormais leur assurance FLEX qui prévaut, et que donc je n'ai aucun droit à un remboursement mais seulement à un bon d'achat valable 2 ans. Je tiens à préciser que dès le départ j'ai émis le souhait d'etre remboursé que c'était bien pour cela que j'avais souscrit à une assurance PREMIUM!!!

Depuis, j'ai eu 4 conseillers au téléphone, aucun n'a su m'aider, tous m'ont garanti qu'ils allaient contacter un supérieur (et tous m'ont dit au téléphone que celui-ci n'était pas joignable sur le moment...) et qu'ils allaient me rappeler le jour meme ou dans les 24h. Aucun ne m'a jamais rappelé.

J'attends toujours des nouvelles et le remboursement des 1700€ d'avoirs, considérant que VP m'a consciemment induit en erreur en me demandant d'annuler ma réservation, sachant pertinemment qu'en le faisant plus de 48h à l'avance j'allais perdre les avantages de mon assurance PREMIUM au bénéfice de VP qui peut alors garder mon argent en avoirs.

One star because I can’t put ZERO.

I placed 2 orders to maisonsdumonde, in Switzerland.

First, a kitchen cupboard. It arrived defective, couldn’t build it. I called, turns out as a coincidence that they dont sell it anymore, couldn’t replace it so had to be returned. Called 6 times to get someone, they confirmed the return. After a month, called again, forwarder didnt do anything, i called them myself to organize the pick up. And again had to call to get my refund.

Second, a bed, bedspring, coffee table. Got the last 2 and waited for bed for 6 weeks. 6 days after expected delivery date, i call, they tell me their quality service (presumably the same that didnt see the defects on my cupboard) cancelled my order, nobody had informed me. New order can be placed, but need to wait for another 2 months...meanwhile im sleeping on the floor.

This company is a scam, never EVER buy anything from them.

I just made a reservation for the Xmas period to fly from Brussels to Krakow. Found the Tripsta offer via Skyscanner which I regularly use.
I did the booking at a very good price and all went great.
I received the confirmation by email, the e-ticket email, and the payment receipt email, at which point I realized my return flight was booked on the 30th of March instead of December 29th!
I specifically took the time to compare Tripsta flights to the ones listed on the respective Airlines website to make sure they were legit and there was nothing wrong, hence why I cannot understand how this could happen.
I just filled a request form on Tripsta website and hope to hear back soon. I hope their support will help turning this 1 star review into something better, and that I can make it back from Krakow in time.