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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, professionalism, and quick response times. Many users appreciate the ease of use and intuitive design of the website, making the overall user experience smooth and efficient. Some people were dissatisfied with the initial process of raising a support ticket, mentioning that the form sometimes didn't work. However, even in these instances, the support team was able to diagnose and resolve issues effectively.

What people talk about most

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's responsiveness,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the support team's promptness,... See more

Website

Consumers find the website experience to be highly positive, praising its ease of use and functionality. Many... See more

User experience

Users describe positive interactions with the user experience, highlighting its ease of use and intuitive... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient support.... See more

Based on these reviews

Rated 5 out of 5 stars

We recently had an issue with one of our multi-page forms. It was a time-sensitive project, and since it’s hard to find great and fast support these days, we reached out to Abhi, who confidently a... See more

Rated 5 out of 5 stars

WPForms is the easiest form creator I've ever used. You have tons of options including AI Form creation, which turns out perfect every time. In addition, when I ran into an issue the support team, s... See more

Company replied

Rated 5 out of 5 stars

We use WPForms for almost three years now to register tournament participants. Form creation and maintaining is a breeze. It provides our participants an easy and simple registration process and giv... See more

Company replied

Rated 5 out of 5 stars

First time contacting WPForms for support. We’ve been using their plugin for two years. Initially very skeptical about having to connect via an online support ticket vs direct call. But was very imp... See more

Company replied


Company details

  1. Software Company

Written by the company

WPForms is the best WordPress forms plugin, trusted by over 6,000,000+ users. Create powerful WordPress forms in minutes with our drag & drop form builder!


Contact info

  • 2701 Okeechobee Blvd #200, 33409, West Palm Beach, United States

  • wpforms.com

4.7

Excellent

TrustScore 4.5 out of 5

599 reviews

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Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have used wpforms for over 6+ years

I have used wpforms and several of their featured add-ons for my web hosting and management business for over 6+ years. They have the best and easiest word press add-on customer form interface. Other CMS have built-in form interface features but hands down wp-forms have been flexible and customizable. And their support is and continue to be an excellent and responsive group. Can’t recommend WPForms enough.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great support

Initially, I was struggling to get the WPForm to work with my email. However, after contacting support, who went out of their way to assist me, the form is sending as it is supposed to. Thanks

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Elite support that actually solves problems — 5 stars

We manage 37 WordPress sites on a dedicated server and ran into what we thought was an IP block on the WPForms API. Amjad from support responded quickly, asked the right diagnostic questions, and pointed us to the exact issue — our test was missing required parameters, not an actual block. License validated perfectly once we used the correct API call.
WPForms Elite is worth every penny — the plugin is solid across all our client sites and the support team actually understands the technical side. As a managed IT company handling dozens of installs, that matters. Thanks Amjad!
— Joe Kinsley, Captain Obvious / Obvious Labs

April 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Love the software!

Love the software!
Super easy to use, customisable and visually appealing.

I’ve only had to interact with the support team once and they responded surprisingly quickly (within the hour) and helped me resolve an issue after having to migrate my website.

Thanks WP Forms

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

WPForms Support is outstanding

Rarely, I will have a form that stops working or won't format like it should. I recently had such instance. My first stop is always their Facebook Support page where you can find a lot of answers. No luck this time so I opened a support ticket. On a weekend, outside their normal support hours, I received a response with initial steps to try.  Those didn't work, but the situation wasn't an emergency. On Monday morning, another contact - Raldon - reached out and let me know he'd be looking into my ticket. Within half a day, I received a response that confirmed my issue was with my theme (I had a recent theme update) and he fixed my issue (with a small CSS add). He also suggested a few other settings to check to avoid possible future issues. I am not a techie and Raldon's thorough analysis (with pictures) and recommendations made me feel like I mattered and my small problem mattered. Thank you WPForms (and Raldon) for your dedication and support.  

March 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Better stay away from WPForms

Better stay away from WPForms, wont work without their other plugin, it's enshitification by design, they force you to upgrade over the most simple functions. Stay away from this one. Other plugins are paid as wel, but they offer real working forms from the get go.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Good suport team

The initial comunication was quite problematic, but at the end their support team helped me a solved my problems with the plugin perfectly. Recommendation from my end.

February 19, 2026
Unprompted review

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