Watch Gang Reviews 

4,002
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and style of the watches received, often finding they exceed expectations. Many appreciate the subscription model for building a collection, noting the efficient service, quick delivery, and good presentation. However, some customers noted concerns about the actual value of watches, finding them available for less elsewhere or feeling they paid more than an item was worth. Others were dissatisfied with the quality of certain watches, citing issues like low-quality bands, or expressed disappointment about consistently receiving lower-level watches or repeat designs.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and variety of... See more

Quality

People report positive experiences with quality, with many customers expressing satisfaction with the watches... See more

Subscription

Users describe positive interactions with subscription, with many expressing happiness with the quality of... See more

Value for money

Clients share ambiguous opinions on value for money, with some reviewers expressing satisfaction, finding... See more

Price

Reviewers mention ambiguous feedback about price, with some customers expressing satisfaction with the value... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was pleasantly surprised with both watches. The subscription watch had one flaw. That would be the silicone wristband. That quality and style of watch at least required leather. Besides that I was e... See more

Rated 4 out of 5 stars

Went with the Black Subscription and got the 40% off first month thru Facebook, have tried my luck at the wheel twice and all in all a pleasure to see WatchGang show up in the mail. Price for product... See more

Rated 5 out of 5 stars

Fun story! A few weeks ago, I was flying home from Tampa and noticed the person sitting next to me had an incredibly cool watch on his wrist. We casually discussed it during the flight. Upon returning... See more

Rated 5 out of 5 stars

Outstanding Company and brilliant marketing strategies! 9 watches so far and each of them has been promptly delivered and exactly as promised. Tremendous value and some real deals! Excellent way to ro... See more


Company details

  1. #31 of 46 best companies in Watch Store
  2. #8 of 8 best companies in Art & Antiques

Written by the company

Discover the thrill of finding your next favorite timepiece. On your schedule. With Watch Gang, you get access to a world of expertly curated watches from both emerging and established brands, delivered right to your door. Whether you're a seasoned collector or just beginning your watch journey, our subscription options let you explore new styles at your own pace, without the guesswork. But it’s not just about the watches. When you join Watch Gang, you become part of the largest and most passionate watch community in the world. Connect with fellow enthusiasts, share your collection, and discover what others are wearing, all while learning more about horology and craftsmanship. Members also enjoy exclusive access to deep discounts, limited-time offers, and surprise drops you won’t find anywhere else. Plus, every active subscriber is automatically entered into weekly watch giveaways, including the chance to win a Rolex, TAG Heuer, or Seiko. (Giveaways are subject to local laws and regulations.) Join Watch Gang today and experience the excitement of discovering new watches, engaging with a vibrant community, and unlocking access to perks and giveaways you won’t find anywhere else. Your next favorite watch is waiting.

Authenticity & Value Guarantee

Authentic watches worth more than you pay. Guaranteed!

All of our watches are certified to be 100% authentic, and every watch is worth more than the cost of its respective subscription plan–guaranteed!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(4,002)

248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Got the black subscription and bought a…

Got the black subscription and bought a mystery box. Spent like 130 dollars total. Got an Invicta and a cheap looking wallet. Could buy the watch on what not for 15$ and the wallet off temu for 5$. Its all rip off making you think you got a good deal from super inflated msrp’s while they advertise actually good watches as being in the subscriptions that you wont get. Dont buy the scam.

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Signed up with the highest tier…

Signed up with the highest tier membership and right off the bat was impressed with the RGMT they sent. The next 3 watches were extremely underwhelming. The TSOVET JMT-DW42 GE II I was willing to keep an open mind with but it didn't seem to match the tier I was paying for when I saw several reviews of people that got the same watch in the lower tiers. Then came the Daniel Kline DK.1.14058-1 that wasn't even worth the monthly sub I was paying for. I didn't care if I didnt get super expensive watches, but watches worth less than what I was paying? No thank you. Then came this junk from Asia Mechanical Watches Group. I group that doesn't even have a functioning website to get some semblance of what the hell I would be wearing. Couldn't get any information on it. I am not a watch expert nor am I a rookie. I have 3 Rolexes and 2 Breitlings. I was hoping to get a little more diversity from this group but after the first watch, wildly underwhelming especially with 2 coming from expensive wheel spins.

July 13, 2026
Unprompted review
Watch Gang logo

Reply from Watch Gang

Hi Chris,

Looks like there might be a confusion happening here. The Daniel Klein was not part of your Platinum Subscription but rather an $89 purchase on our Wheel of Watches for example.

Looking at your account, it seems that the watches are all in alignment with value and quality for the respective tiers and price points.

You can always check in your Dashboard to make sure the watches align with the purchase experience.

We'd love to take a look at this together because the last thing we want is leave you feeling underwhelmed.

Our team will reach out to you to make sure you taken care of.

Rated 3 out of 5 stars

Mixed overall experiences between Wheels and Subscriptions

My first month the watch was great. I tried the mystery Gummy Wheel, but my order was canceled and I was annoyed. The response time for customer service was between 36-48 hours. I upgraded to the Platinum and the watched I received was not of the quality I would expect. The customer support was nice enough to credit me back after sending the watch back. I tried the deal wheel this time and I waited for the delivery time frame to end and once it had, I needed to reach out to support again and only after that did it ship. I was happy with the quality of the watch received and then when I just received my June subscription I was happy with the quality and delivery time frame. It really comes down to the luck of the draw, I wish I could continue my subscription but I believe this will be the last month for me.

June 26, 2026
Watch Gang logo

Reply from Watch Gang

Sounds like you've had a little bit of everything. Some knockout watches, a few plot twists, and a couple of spins that kept things interesting.

Before you call it quits, give our team another shout. We'd love the chance to help keep your collection and your luck headed in the right direction. Thanks for being part of the Gang!

Rated 5 out of 5 stars

Outstanding Company

Outstanding Company and brilliant marketing strategies! 9 watches so far and each of them has been promptly delivered and exactly as promised. Tremendous value and some real deals! Excellent way to round out your watch collection with quality pieces.

June 19, 2026
Rated 5 out of 5 stars

Customer service shines…

Ive had a few issues with delivery and damages. With that said watch gang’s customer service has been outstanding! The issues have been resolved and I’m very satisfied with their responses. The watches have exceeded my expectations almost every time! Thanks all

June 20, 2026
Unprompted review
Rated 2 out of 5 stars

Well I got a watch that so called was…

Well I got a watch that so called was worth $895 dollars but I got a deal for $450. When I receive the watch it wasn't what expected. The watch band was low quality and a snap clip. I feels like it's going to fall off your wrist and hit the ground. I attempted to return it but there is no returns. I mean no returns I wish I was informed about this before I bought the watch now I am stuck with a watch I don't like.

June 19, 2026
Unprompted review
Watch Gang logo

Reply from Watch Gang

Our team will be reaching out to you directly to learn more about your experience and see how we can help. We value your satisfaction and would like the opportunity to make things right.

Thank you again for your honest feedback. It helps us improve both our products and the overall customer experience.

Rated 2 out of 5 stars

Tried the watch spin disappointed…

Tried the watch spin disappointed overall with the results in the fake msrp's they place in these product I won't return, actually would like a refund as they selling this under false msrp's.

June 19, 2026
Unprompted review
Watch Gang logo

Reply from Watch Gang

We're sorry to hear that your experience did not meet your expectations.

Our team will be reaching out to you directly to learn more about your experience and see how we can help.

Rated 1 out of 5 stars

Trash

Trash tier watches

April 17, 2026
Unprompted review
Watch Gang logo

Reply from Watch Gang

Hi Oscar,

We previously reached out to request additional information so we could look into this further, but we haven't heard back.

If you're willing, please respond to our message or contact our support team with your order details.

We'd appreciate the opportunity to better understand your experience and address any concerns you may have.

Rated 1 out of 5 stars

I purchased what I thought was a Movado…

I purchased what I thought was a Movado watch. After purchasing many Movado watches, upon receiving it I could tell it was a fake immediately. I attempted to return it but was told I couldn't do a return because it wasn't defective or damaged. I paid top dollar for a fake and now the watch is dead and not working. I would stay away from this company at all costs! I contacted them via email and was told that since the watch wasn't damaged, they wouldn't allow me to return it. I explained that it was nothing like what was pictured and that it was a fake. They told me "be assured we only sell originals." That was a lie because I took it to my jeweler to verify, The watch isn't working at all now and it appears that it's not the battery. I spent over 400.00 and it's a piece of garbage.

May 3, 2026
Unprompted review
Watch Gang logo

Reply from Watch Gang

We've made every effort to locate your order and review your case, but unfortunately we have been unable to identify any corresponding customer record based on the information provided in this review.

We would genuinely like the opportunity to investigate your concerns and assist you.

Please contact our support team directly with your order number, email address, or any additional details that may help us locate your purchase.

Once we can identify your order, we'll be happy to look into the matter further.

We look forward to hearing from you.

Rated 3 out of 5 stars

First look

I like it very new to it and it’s okay I mean the wheel spins are not it got 2 totaling at 245-250 the watchs I got are a little cheaper but they are different and only one watch has come but still very cool got my first box today and it was nice didn’t like how small it is though kind of which you could make preferences on size and type but still great watch’s so far hope for more soon

June 15, 2026
Unprompted review
Watch Gang logo

Reply from Watch Gang

We're glad to hear you're enjoying the experience so far and that your first watch arrived safely.

Suggestions like these are incredibly valuable, and we'll be sure to share them with our team as we continue improving the experience for our members.

If you have additional watches still on the way, we hope you'll enjoy the variety they bring to your collection.

Thanks again for your support, and we look forward to being part of your watch journey.

Rated 5 out of 5 stars

I’m very happy.

I had a slight hiccup with the shipping but other than that… I LOVE THE WATCH! It looks good and fits even better. I have no issues wearing this to a Gala or Church. I’m VERY happy!

June 14, 2026
Rated 5 out of 5 stars

I was not expecting much but Watch Gang…

I was not expecting much but Watch Gang is the real deal. I have the Black subscription and have been very impressed and happy with the watches I have received. I have recommended Watch Gang to several people I know who are into watches.

June 9, 2026
Rated 3 out of 5 stars

Very disappointed with my experience

Very disappointed with my experience. I ordered a Hamilton Ventura Automatic Silver Dial watch on June 4 and received a FedEx tracking number immediately, but the tracking has remained stuck on "Label Created" with no movement or updates to by 10th june . The order status still shows "Pending," and despite contacting customer support, I was informed that it may take upto 14 Buisness days for the watch before fedex would recieve the package, which was not clear when i made the order, this does not include the fedex delivery time and was looking like i wouldt receive my order until after my wedding, so timing and clear information was important. The lack of communication and transparency regarding the order status has been frustrating and stressful, plus all orders are final sale once you place the order so you dont have any recourse of you change your mind or are in this situation.
Customers should not have to chase basic shipping information after waiting this long. I have now been informed (june 17th) that my watch has been shipped and is on its way. Based on my experience, I would be hesitant to order from Watch Gang again.

June 4, 2026
Unprompted review
Watch Gang logo

Reply from Watch Gang

We're glad to hear that your watch has now shipped, but we recognize that this does not undo the stress and inconvenience you experienced.

Our team will be reaching out to you directly to learn more about your experience and see how we can help.

Thank you for your honest feedback. It helps us identify areas where we can improve communication and provide a better customer experience.

Rated 3 out of 5 stars

Happy with spin-wheel/worried about shipping

Heard about the Watch Gang spinwheel watching YouTube vids and was intrigued so gave it a go total coast $141 was exited to land on a level 3 win Stuhrling Depth Master 883 showing value of $1900. I visited Stuhrlings website and they are listing the same watch for $315. I mean hey, I’m not complaining I’m actually happy to have won a decent watch and I believe it’s worth my $141 I plan to spin again in the future. My biggest concern is the time it’s taking to ship my watch? It’s been stuck in label created for several days and after reading other reviews about extremely long shipping waits makes me second guess whether or not I’ll continue as a customer hopefully it ships soon.

June 4, 2026
Unprompted review
Watch Gang logo

Reply from Watch Gang

Thank you for giving the Spin Wheel a try and for sharing your experience. We're glad to hear you enjoyed the excitement of the spin and are happy with your win.

We also appreciate your feedback regarding the shipping process. We understand how concerning it can be to see a tracking number remain in "Label Created" status for several days, especially after reading reviews from other customers. We know that waiting for a watch you've been excited to receive can be frustrating.

Thank you for giving the Spin Wheel a try and for sharing your experience. We're glad to hear you enjoyed the excitement of the spin and are happy with your win.

We also appreciate your feedback regarding the shipping process. We understand how concerning it can be to see a tracking number remain in "Label Created" status for several days, especially after reading reviews from other customers. We know that waiting for a watch you've been excited to receive can be frustrating.

Our team will be reaching out to you directly to review your order and provide any updates we can. We value your support and appreciate the opportunity to address your concerns.

Thank you again for your feedback, and we hope your watch arrives soon and exceeds your expectations.

Thank you again for your feedback, and we hope your watch arrives soon and exceeds your expectations.

Rated 1 out of 5 stars

Beware - Watch Gang does not do refunds or returns

First time I brought a watch from this company 3 days ago. I received it today, did not like and was going to return. This company does not do any returns. What!!! Garage treatment to customers. I can't tell online if I will 100% like something. Most things I keep. I am so upset, I could have used Jomashop or Amazon which had the same watch but instead, to save a few buck I tried WatchGang. Advice, go with Jomashop instead. Vendors and buyers beware!

June 9, 2026
Unprompted review
Watch Gang logo

Reply from Watch Gang

While our policies are disclosed prior to purchase, we recognize that this experience has been frustrating for you.

We'd still like the opportunity to learn more about your situation and see how we can help. Our team will be reaching out directly to review your experience and discuss any available options.

Thank you for taking the time to share your concerns. Feedback like yours helps us improve both our communication and overall customer experience.

Rated 5 out of 5 stars

Excellent Customer Support

I have been searching for this watch in black for quite some time, and it has consistently been unavailable. I finally found one—literally the only one—at WATCHGANG. I purchased it on Memorial Day and received a FedEx tracking number the next day, the 26th. However, the status never moved from “Label Created” to “We Have Your Package.” Because I’m temporarily leaving this address soon, I was concerned about receiving the watch before my departure on the 10th. In my experience, watch purchases typically ship the next day, so I reached out to member support and spoke with Raymund, who escalated my concern to Christian, the manager of the Member Experience Department. Christian replied almost immediately, telling me:
“This case is my top priority and I'm trying to get things solved for you as quickly as possible. Currently, I'm chasing down the package to see where it's stuck and what can be done so you have it by the 10th.”

Later that day, the FedEx status changed to “In Transit,” with a delivery date of the 6th. Even though I had already verified the status update myself, Christian followed up the next day to notify me that the package was in transit with delivery scheduled for the 6th. Seldom have I seen such positive customer support. He apologized for the delay and even offered credit for the inconvenience. These things happen, and WATCHGANG handled it exceptionally well. I’m delighted to be receiving my watch on the 6th—four days before my departure. I’m a happy camper. They understood the time sensitivity and acted on it immediately.

June 4, 2026
Unprompted review

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