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Upwork Reviews 

14,560
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 5,312 reviews, reviewers had a great experience with this company. Customers consistently praise the platform's user-friendliness and easy navigation, contributing to a smooth overall experience. Many appreciate the secure and reliable payment system, ensuring quick, hassle-free transactions. Reviewers also highlight the platform's effectiveness in connecting them with clients and fostering career growth. However, some customers noted increasing costs, including high fees, commissions, and expensive 'connects' required for job applications. A few others felt the platform's policies and frequent changes have become less favorable for freelancers, leading to frustration with account management or reporting.

What people talk about most

User experience

Consumers find the user experience to be largely positive, with many reviewers describing the platform as... See more

Website

Reviewers highlight positive aspects of the website, noting it is easy to use, intuitive, and offers secure... See more

Service

People report ambiguous experiences with service, with many praising the platform for its reliability,... See more

Payment

Customers had ambiguous experiences with payment, with many reviewers praising the secure, transparent, and... See more

Price

Users describe negative interactions with price, with many reviewers expressing dissatisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved everything about upwork, but they need to consider freelancers too. They value their paying clients more than freelancers, which is not fair on freelancers.

Rated 4 out of 5 stars

I would give 5 but Upwork has gotten super expensive now and so many people don't even message anyone and the connects go to waste. There should be a barrier to enter and post a job

Rated 4 out of 5 stars

Exchange rate is way below. and fees have increased tremendously. Connects needed to apply for jobs are increasing too. I am happy that the algorithm helps in showing jobs based on my niche.

Rated 5 out of 5 stars

Upwork made my first freelance project so smooth. The platform was easy to navigate and helped me connect with a great client. Payment protection made me feel safe as a new freelancer, and getting p... See more


Company details

  1. #214 of 251 best companies in Business to Business Service
  2. #4 of 7 best companies in Employment Search Service
  3. #83 of 123 best companies in Online Marketplace
  4. #24 of 33 best companies in Recruitment Service

Written by the company

Upwork is the world’s largest human and AI-powered work marketplace, connecting businesses of all sizes with highly skilled independent talent. From startups to Fortune 100 enterprises, companies rely on Upwork to find trusted experts across 10,000+ skills in web and app development, design, finance, customer support, consulting, and more. Built for the AI era, Upwork combines human ingenuity with smart tools like Uma™, our mindful AI, to streamline hiring, match top talent faster, and deliver outcomes at scale. With flexible solutions like Business Plus, Upwork gives SMB leaders and growing companies a faster, easier way to scale. Business Plus offers access to top-tier talent, hands-on support, and advanced tools to simplify hiring, onboarding, and project management, all in one place. By integrating AI-powered solutions with human ingenuity, Upwork helps businesses manage projects with greater efficiency and effectiveness. Companies can leverage the platform to not only find the right experts but also to oversee project progress and outcomes seamlessly. This combination of skilled freelancers and intelligent tools empowers organizations to move faster, optimize spending, and ultimately unlock growth opportunities in an increasingly competitive landscape. Whether filling skill gaps, scaling complex projects, or driving digital transformation, Upwork helps businesses move faster, spend smarter, and unlock growth. This is where expert talent and AI-powered solutions come together to get work done.


Contact info

  • 530 Lytton Ave, Suite 301, 94301, Palo Alto, United States

  • upwork.com

Join Upwork

The place where businesses and freelancers connect

4.1

Great

TrustScore 4 out of 5

15K reviews

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4.1

All reviews

(14,560)

5,512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

hello

hello, i have done first project. Upwork is good platform word wide and helpful for finding work. Thankyou Upwork.

July 16, 2026
Rated 5 out of 5 stars

Best Freelance Platform

If you are skilled and want to find some work. Upwork is your bridge to reach real clients and build your career. Obviously its hard especially in the start. You might have to invest some amount in there to buy connects but its good for you. It eliminates the chances of people sending spam proposal for jobs. Some jobs might not hire but it is how it works in carporate world too. Do not complain and build your career. Changed my life

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable platform with smooth, secure payments

I've been freelancing on Upwork for a while now, and one thing that stands out is how reliable and secure the payment system is. Once a client approves the work or milestone, the payment process is smooth and predictable — no unnecessary delays or confusion.

Withdrawals are straightforward too. I've had no issues getting my funds transferred out, and the payment protection for hourly and fixed-price contracts gives real peace of mind, especially compared to working with clients directly outside a platform.

As a full-stack developer working with international clients, having a trustworthy payment system is huge — it lets me focus on the actual work instead of worrying about getting paid. Overall, a solid experience.

July 16, 2026
Rated 1 out of 5 stars

After being with this company for close…

After being with this company for close 10 years I went to sign in and was "suspended" no reason given and no way to complete payment for the freelancer. I raised a support ticket thinking it was some sort of error and was informed an answer in 24-48 hours 7 days later and still no reply.

The freelancer can not access the funds already taken from my account and a threat if I do a charge back or go to PayPal my account would be suspended (I was already suspended anyway!). My concern was the freelancer who did the work couldn't get paid, Upwork had my money but would not release it to the Freelancer or myself. Disgusting customer relations and poor way to treat the freelancers who line their pocket! Greedy company - I won't be back I will take my business and the freelancer to a better platform that does not take 20% off the freelancer.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Upwork was great but no more

Upwork was great, now that's past. Not enough jobs. Extremely high competition on each job. The people applies booster and wins the job and those who dont have enough for boosters??? What should they do. Connects are highly expensive now.

July 13, 2026
Rated 5 out of 5 stars

I've had A Reliable Platform for Freelancers and Long-Term Growtha positive experience using…

I've had a positive experience using Upwork as a freelance graphic designer. The platform makes it easy to connect with clients from around the world and provides a secure payment system that gives freelancers confidence when working on projects.

I especially appreciate the variety of job opportunities available, from small one-time tasks to long-term contracts. The proposal system, milestone payments, and communication tools help keep projects organized and professional.

Like any freelance marketplace, competition can be high, especially for new freelancers. However, with a strong profile, quality work, and consistent effort, it's possible to build long-term client relationships and grow a successful freelance business.

Overall, Upwork is a reliable platform for both freelancers and clients, and I would recommend it to anyone looking for professional remote work opportunities.

July 15, 2026
Rated 5 out of 5 stars

Good

Lot's of work available. Nice that I can trust the payment process.

July 15, 2026
Rated 5 out of 5 stars

A Reliable Platform for Freelancers and Clients

Upwork has been a valuable platform for growing my freelancing career and connecting with clients from different countries. I’ve completed several projects through the platform, and the payment system, contracts, milestones, and communication tools make working with clients much safer and more organized.
The platform is easy to use, and having client reviews helps freelancers build long-term credibility. Finding the right projects can take time, and the cost of Connects can sometimes be challenging, but overall, Upwork has provided me with genuine opportunities, reliable payments, and valuable client relationships.

July 16, 2026

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