Small Pet Select Reviews 

696
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 664 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, especially the hay, which their pets love and readily consume. Many appreciate the exceptional customer service, noting staff helpfulness, prompt responses, and a caring approach to resolving issues. The ordering process is smooth, with efficient delivery, accurate shipments, and thoughtful packaging, often including personalized touches. However, some people mentioned receiving incorrect or missing items in their orders. A few other people also felt that the hay quality was occasionally inconsistent, citing issues like excessive dust, green netting, or even foreign objects.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the freshness, variety, and... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the high quality... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as exceeding... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speed and... See more

Order

Users describe positive interactions with order, frequently praising the fast shipping and accurate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They are always very great with customer service, whether it was solving an issue or needing to cancel an order. The hay is top notch, and it’s priced well given the quality. They also have many diffe... See more

Rated 5 out of 5 stars

Small Pet Select is wonderful! It's difficult to find companies to trust with my little critters health and well-being, so it's always refreshing to know SPS is there! Organic quality products, health... See more

Rated 5 out of 5 stars

it got here in a few days th box wasnt damaged an it was a good amount for a free sample when i opened it an gave her a small amount she jumped right in her food bowl an was just shoving things in h... See more

Rated 5 out of 5 stars

I love getting texts before my auto ship will be going through to clarify my order and make changes!! The app is so easy to use. There are no secrets or BS with this company. No surprise charges you... See more


Company details

  1. #8 of 70 best companies in Pet Store
  2. #1 of 7 best companies in Animal Feed Store
  3. #8 of 66 best companies in Pet Supply Store

Written by the company

Small Pet Select delivers the freshest hay, as well as food, bedding, snacks, and more for rabbits, guinea pigs, hamsters, and other small animals. We also carry hard-to-find items for dogs and cats!


Contact info

4.8

Excellent

TrustScore 5 out of 5

696 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(696)

655 reviews in the last 12 months

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Rated 5 out of 5 stars

the grubs are a home run too:)

Small Pet Select has good products that I have confidence in. Caring for a new set of hens that are a year old now and doing well with the flaked oyster shell, scratch & feed. Thank you sps

July 3, 2026
Rated 3 out of 5 stars

I have chickens not fuzzy wuzzy pets

I have chickens not fuzzy wuzzy pets. you don't have much for them.

July 7, 2026
Small Pet Select logo

Reply from Small Pet Select

Hi Patricia,

Thanks for taking the time to share your feedback! We got our start with rabbits and guinea pigs, but we've expanded quite a bit over the years to include a growing selection for chickens, including feed & scratch, bedding, oyster shell & grit, and treats like Coop Cookies, Grub Bugs, and our Cluck & Crunch Fruit & Berry Blend. You can explore our full chicken lineup here: https://shop.smallpetselect.com/pages/chicken-products. We also have even more chicken products in the works that will be launching soon.

We're always looking to grow our chicken lineup, so if there's something you'd love to see us carry, we'd be happy to hear your suggestions. Feel free to reach out anytime at customersupport@smallpetselect.com.

Small Pet Select

Rated 5 out of 5 stars

Great Customer Service

The the box of nesting pads I received didn't contain the correct number. When I reached out, the Small Pet Select employee I spoke with offered to send me a new box free of charge. I am more than happy.

June 18, 2026
Rated 5 out of 5 stars

These guys rock!

Products are great. Customer service is quick and efficient. Shipping updates are consistent and detailed. Good work!!

July 6, 2026
Rated 5 out of 5 stars

My bun Juneau LOVES the Pea Flakes

My bun Juneau LOVES the Pea Flakes! He hears that bag and he comes hopping right over! First time he is trying the pine cone and Dried Okra. He hasn't touched either one. He does like the country and berry loops though. Shipping was fast and I am very please with my purchase. It would be great if companies gave out a small sample of some of their products. It gets to be quite expensive when your Bun is very picky and have to donate the treats He doesn't like.
I do think that these prices are rather steep but my bun needs those pea flakes, ha ha I bought 4 bags!!!
Thank You Small Pet Select!
Brenda

July 5, 2026
Rated 3 out of 5 stars

Rather dissapointed

I order every snack for my guineas from Small Pet Select and the love them so I figured I could trust the hay based on their promise of picky pet approved and all the good reviews I’ve read. I ordered 30 lbs of hay total 20lbs of Orchard hay and 10lbs of 2nd cut Timothy hay, their favorites. Package arrived on time and the hay looked great but didn’t smell fresh and my guineas won’t touch it. I’ve tried hiding treats in it, making it fun for them but the refuse to eat it. It’s been almost two weeks now and had to order Kaytee Timothy hay because I fear their teeth becoming overgrown. I reached out to customer service, sent an mail with photos and explaining my issue but haven’t heard anything back from anyone yet. They have a 14 day return policy so my worry is that no one will respond before that time is up. It’s dissapointing for sure since I’ve spent so much money with this company, and seriously do value them for my guineas. I was so excited to order bulk. I’ll post an update if the issue gets fixed.

June 30, 2026
Small Pet Select logo

Reply from Small Pet Select

Thank you so much for taking the time to share your experience, Jacklyn! We completely understand how easy it is for emails to slip into the junk folder, and we're so glad our team was able to quickly connect with you and turn things around.

We always want to make sure you and your guinea pigs are well taken care of. Your store credit has been processed so you can find the perfect cut of hay for your little ones. We truly appreciate your kindness and your support! 💗

SmallPetSelect

Rated 5 out of 5 stars

Best hay best, best on the market. Go on give it a try.

Easy check out, fast shipping, my chinchilla (Bonky/pizza roll) loves this stuff. Tried everything under the sun. Doing the orchard hay. She usually gets timothy 2nd cut (HIGHLY RECOMMENDED/REQUIRED), but im allergic to it. Orchard hay is supposed to be easy on allergies, AND IT IS.She used to eat carnival but after a year she barely touched it. But this stuff is fresh. You can see it, smell it. It's lush green and is hay dust free.

July 4, 2026

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