Very faithful 20x30in oil painting of our beautiful dog. The time lapse video is 24 minutes long, and fascinating to watch. The framing is well done. The box came by FedEx with good packaging. The... See more
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The painting appeared to be a photo that was printed and painted over. Some of the aspect of the photo were great with the painting others you could tell where not even painted just a printed photo. A... See more
Their team brought an Ai image to life with excellent updates from their artist perspective. Their team kept me updated on each step of process through email, answered all of my questions in less than... See more
Company replied
Customer service is excellent. The Portrait Flip staff guided me through selecting a photo (of a friend's dog) and kept me informed of the steps throughout the process as the painter converted it into... See more
Company replied
Company details
Written by the company
PortraitFlip is the #1 custom handmade portrait service in the USA, trusted by thousands of customers across the USA, the UK, Canada, and Australia. We turn your favorite photos into 100% hand-painted portraits by real artists on real canvas. No digital prints, no AI, no shortcuts. Just real art made for you. Choose from 7 mediums - Oil, Acrylic, Watercolor, Pastel, Charcoal, Pencil, and Colored Pencil. Upload your photo, pick your size, and we'll take it from there. We send you the finished painting for approval before it ships, and revisions are always free. 250+ professional artists worldwide. Free unlimited revisions. 24/7 real human support. Free worldwide shipping. Prices starting from $89.
Contact info
200 Continental Drive, Suite 401, 19713, Newark, United States
- support@portraitflip.com
- portraitflip.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Very faithful 20x30in oil painting of…
Very faithful 20x30in oil painting of our beautiful dog. The time lapse video is 24 minutes long, and fascinating to watch. The framing is well done. The box came by FedEx with good packaging. The project was actually done early, and the updates frequent. We are very happy!
July 8, 2026
Unprompted review
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The painting appeared to be a photo…
The painting appeared to be a photo that was printed and painted over. Some of the aspect of the photo were great with the painting others you could tell where not even painted just a printed photo. Also the quote that went along with the photo I had done appeared to written and whited out several times (could see where the paint was thicker to cover the black lettering to be written over again),and it was also missing words in it. The print looked fine when it was sent digitally to be approved for shipping but once it actually arrived it looked horrible. I have reached out the project manager and waiting to hear back what they are gonna do about it.
June 26, 2026
Very pleased with our painting
Very pleased with our painting. Will use portraitflip again.
June 9, 2026
This is the first time I’m doing this and it was the greatest experience
Very easy process from beginning to the end. Great communicator.
May 23, 2026
Reply from PortraitFlip
Hi James,
That's so great to hear, especially for a first time! Hope to work with you again soon!
Regards,
Team PortraitFlip
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Their team brought an Ai image to life...
Their team brought an Ai image to life with excellent updates from their artist perspective. Their team kept me updated on each step of process through email, answered all of my questions in less than 24 hours.
April 27, 2026
Unprompted review
Reply from PortraitFlip
Hi Kolton,
This made our day!
Our artists put a lot of thought into every piece, so it's great to hear that it came through for you.
And yes, keeping you in the loop is something we really care about.
Glad the whole experience felt smooth. Thanks for sharing this!
Regards,
Team PortraitFlip
prompt delivery
April 19, 2026
Reply from PortraitFlip
Hi Victor,
Really glad it reached you quickly!
Thanks for taking the time to leave a review.
Hope you love the painting!
Regards,
Team PortraitFlip
Just perfect
The portrait looks amazing. This is my second time ordering from you guys and i love the work you did.
March 5, 2026
Reply from PortraitFlip
Hi Yanka,
Thank you so much! So glad you love it.
And the fact that you're back for a second order honestly means the world to us.
Hope to work with you again soon!
Regards,
Team PortraitFlip
Didn’t deliver as promised… big rip off
March 5, 2026
Reply from PortraitFlip
Hi Andrew,
We're really sorry the painting didn't reach you on time. We completely get how frustrating that must have been.
Waiting on something you're excited about is hard enough, and a delay on top of that is the last thing we'd want for you.
We apologize for falling short here. We hope that now that it's with you, the painting itself brings a smile.
Regards,
Team PortraitFlip
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Amazing watercolor painting!
PortraitFlip did an amazing watercolor painting of my cat that recently passed away. The entire experience was easy and I received a beautiful painting to hang on my wall. Thank you!
January 19, 2026
Reply from PortraitFlip
Dear Stacy,
Thank you for your kind words. We’re honored that you trusted us to create a memorial portrait of your cat. It means a lot to know the painting brought you comfort.
Warm regards,
Team PortraitFlip
Great experience
They are the best gotta 3 paintings done by them and im always satisfied there communication is great throughout the whole process im always satisfied with the service/ work they provide
January 13, 2026
Reply from PortraitFlip
Dear Bri,
Thank you for your kind words and continued support! We’re so glad to hear you’ve been happy with all three of your paintings and that our communication throughout the process has met your expectations.
Warm regards,
Team PortraitFlip
Great idea for a present
Great idea for a present. Love the results and quality of the portrait. Will recommend to family and friends.
December 10, 2025
Reply from PortraitFlip
Dear Xavier,
Thank you for your kind review!
We’re delighted to hear you loved the quality of the portrait and genuinely appreciate your recommendation to family and friends.
Warm regards,
Team PortraitFlip
Nothing short of amazing!
I have gotten 2 paintings from them for 2 years now, amazing customer service. Responds quickly & efficiently. I appreciate them and will be coming back for more!!
December 20, 2025
Unprompted review
Reply from PortraitFlip
Dear Janely,
Thank you so much for your continued trust and kind words! We’re delighted to hear you’ve had great experiences with us over the years. We genuinely appreciate your support and look forward to creating more artwork for you.
Warm regards,
Team PortraitFlip
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Great way to celebrate any holiday for your special someone.
Great to work with and they do everything possible to make your artwork just the way you want it!
December 14, 2025
Unprompted review
Reply from PortraitFlip
Dear Chapman,
Thank you for your kind review!
We’re glad you enjoyed working with our team and that we were able to create artwork exactly as you wanted.
It means a lot to us that you chose PortraitFlip for such a special occasion.
Warm regards,
Team PortraitFlip
It was everything I wanted from this…
It was everything I wanted from this picture. I can’t wait until I give it to my mother.
December 5, 2025
Reply from PortraitFlip
Dear Michael,
Thank you for your kind words!
We’re so glad the portrait turned out exactly as you hoped.
We’re sure it will be a very special gift for your mother.
Warm regards,
Team PortraitFlip
Customer service is excellent
Customer service is excellent. The Portrait Flip staff guided me through selecting a photo (of a friend's dog) and kept me informed of the steps throughout the process as the painter converted it into an oil painting. I received the painting a little ahead of schedule and was pleased with the result. The image didn't quite capture the dog's expression as I had hoped, but it was accurate and will look great when I get it framed and present it to my friend.
November 28, 2025
Reply from PortraitFlip
Dear Sandra,
Thank you for your thoughtful review.
We’re glad you had a smooth experience and that our team could guide you throughout the process.
We appreciate your honest feedback and hope the painting makes a wonderful gift when framed.
Warm regards,
Team PortraitFlip
Reply from PortraitFlip
Dear Cassandra,
Thank you for your kind words! We’re glad to hear that our team listened carefully to your needs and delivered a positive experience. Your feedback means a lot to us.
Warm regards,
Team PortraitFlip
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Fundamentally everything went as…
Fundamentally everything went as expected. I submitted a portrait photo for which some background part was removed and edited, then a watercolor generated. It took about a month and I am very happy with the results.
One con. The system does not allow direct communication white the artist. Every correspondence goes through an intermediary; relevant emails get mixed with add emails creating some confusion. Also I recommend that they show some prior work by the artist and allow the customer to choose preferentially the artist.
November 10, 2025
Reply from PortraitFlip
Dear Tony,
Thank you for your detailed and thoughtful review. We’re glad to hear the final watercolor met your expectations and that you're happy with the result.
We appreciate your constructive feedback regarding communication and artist selection. Your suggestions are valuable, and we’re actively working to improve clarity in our correspondence and to enhance transparency around our artists’ work.
Thank you again for your trust and for taking the time to share your experience.
Warm regards,
Team PortraitFlip
Excellent Service
Excellent Service
For the second time, Portrait Flip exceeded expectations and timely delivered not just a family painting, but a treasure that my family will enjoy for many years to come!
September 10, 2025
Reply from PortraitFlip
Dear Jonathan,
Thank you so much for your wonderful words! We’re honored that you chose PortraitFlip again and thrilled to know your painting will be cherished by your family for years to come. Your continued trust means the world to us.
Warm regards,
Team PortraitFlip
I have ordered two paintings the first…
I have ordered two paintings the first one last November was perfect very nicely packaged for Shipping recd in perfect condition
The second portrait I ordered was terrible. The eyes were not to my liking and you didnt listen when I said I wanted her right eye fixed. The lid is drooping. It arrived with the box torn apart and was actually packaged terrible. The frame was broken and not attached to the portrait. You had to send me a new frame and didnt include the hardware to attach the picture. I would not order from PortraitFlip again
September 10, 2025
Reply from PortraitFlip
Dear Cheryl,
We’re very sorry to hear about your recent experience. While we’re glad your first order met your expectations, it’s disappointing to know the second one didn’t.
The frame damage appears to have been caused during shipping, and we sent a replacement as soon as we heard from you.
We also understand your concern about the portrait details and have shared your feedback with our team to improve both communication and quality checks.
We genuinely regret the inconvenience and appreciate you taking the time to share your experience. It helps us get better.
Warm regards,
Team PortraitFlip
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