Everyone was great and answered all my questions, making the process easy and painless. This was my first time purchasing a phone for our business office, so I had nothing to compare it to. However, it was all great and I would do it again.
Nextiva Reviews 5,095
•
4.8
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
I had a Skype number for years and it was "ok" in the sense that it was inexpensive. However, there were things that it simply could not do as well as a modern IP system, thus the switch. Nextiva was great in quickly porting my long term number over to their system and keep me up and running seamlessly.
Lefty R made our experience great! She was very understanding of our predicament. She listened and took action to help us. We, at South Carolina Sleep Medicine are extremely grateful.
With Sincerest Regards,
Susannah Kaelin & Cheryl Cook
management at South Carolina Sleep Medicine
The reason I'm switching my service is purely the lack of support I received. Having a dedicated person helping and advocating for me makes me feel like I'm doing the right thing. Good support is not overated!
Company details
- #3 of 50 best companies in Telecommunications Service Provider
- #4 of 59 best companies in Internet Service Provider
Written by the company
Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.
Contact info
United States
- nextiva.com
4.8
Excellent
5K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
Verified
Great!
Everyone was great and answered all my questions, making the process easy and painless. This was my first time purchasing a phone for our business office, so I had nothing to compare it to. However, it was all great and I would do it again.
Date of experience: March 14, 2025
Verified
The rep was on point
The rep was friendly, courteous, took his time to make sure I could set up my call flow and services I wanted were going to work for me. He was patient and thorough.
Date of experience: March 14, 2025
Communication was clear
Communication was clear. I received quick resolutions.
Thanks Luis for a smooth on-boarding experience.
Date of experience: March 14, 2025
Verified
I love nextiva you guys are the best!
Date of experience: March 14, 2025
Verified
A seamless process from start to…
A seamless process from start to finish, complemented by outstanding service!
Date of experience: March 13, 2025
Verified
The reason I'm switching my service is…
The reason I'm switching my service is purely the lack of support I received. Having a dedicated person helping and advocating for me makes me feel like I'm doing the right thing. Good support is not overated!
Date of experience: March 14, 2025
Extremely disappointed in Nextiva
We are a small company and was promised the moon and instead received blue cheese. I've had service with Nextiva for 10 days and 7 of those days, the services that I paid for did not work. More hours than I care to explain were spent with Nextiva to correct the issue, which caused lost revenue. Today, I asked for help with what I thought was a simple fix and was on the phone for more than hour. Determining that my time was more valuable than the time spent trying to have Nextiva correct the issue, we decided to cancel our services. I am now paying for a year of service for 10 days of grief. I would not recommend any business use Nextiva services if they value their time.
Date of experience: March 14, 2025
Verified
EXCELLENT CUSTOMER SERVICE
Date of experience: March 14, 2025
Verified
Time to switch from Skype to a GOOD IP system!
I had a Skype number for years and it was "ok" in the sense that it was inexpensive. However, there were things that it simply could not do as well as a modern IP system, thus the switch. Nextiva was great in quickly porting my long term number over to their system and keep me up and running seamlessly.
Date of experience: March 06, 2025
Luis was very professional,help me to understand everything that I needed to do to have a great web page.He was great
Luis was very professional couldn't have had a better experience. He was really great Thank you Tina Smith
Date of experience: March 11, 2025
Verified
Mitch and Andy were super…
Mitch and Andy were super knowledgeable, thorough and patient! Also very professional.
Date of experience: March 13, 2025
Verified
Super Easy
Super Easy. I would not have signed up without the guidance of a real human being. It was so easy to get started. Denys was easy to understand and very quick.
Date of experience: March 13, 2025
Nick @ CR and this case number 04282438…
Nick @ CR and this case number 04282438 answered all my questions. he was patient and very knowledgeable.
Date of experience: March 13, 2025
Verified
Great initial experience…
This review is my initial experience following signing up with Nextiva and following an hr long configuration call with Denys K. Denys was methodical and extremely helpful in setting up the configuration. Very pleased with the experience and 5 stars!
Date of experience: March 13, 2025
Verified
Denys was great
Denys was great. Very patient and explained everything well.
Date of experience: March 13, 2025
Responded quickly and politely.
Date of experience: March 13, 2025
I was satisfied wit
My request was completed successfully by Brandon.
Date of experience: March 13, 2025
Bad Support and Service
Nextiva service and prior experience with support is awful. I've been a customer since 2018 and the last time i dealt with support they messed up our configuration and we lost service to most of our phones. We then decided to just reduce the numbers and keep it simple but they wont let you out of the contract.
My customer service person today was very understanding and helped me out. I would give him 5 starts as I am very happy with him individually but that has not been my experience in the past with customer support at Nextiva.
Date of experience: March 14, 2025
Ed G was fabulous
Ed G was fabulous. He was upbeat- great attitude and he was clearly trained on how to service Netiva's customers. Love this service too. You guys have been nothing but excellent
Date of experience: March 13, 2025
Vitaliy @ CR was great help as always!
Date of experience: March 13, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.