Marco Loretti 

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Rated 5 out of 5 stars

I bought 1+1 glasses. The others were different from the ones I ordered. I contacted M L because they didn't suit me. I got a reply that I could ask for others or a refund. They surprised me very pos... See more

Rated 1 out of 5 stars

2 months ago I bought 2 watches. 1 white and 1 suppose to be blue but the messed up and sent me black. Never responded about the problem. Fine. I left it like that. Now after 2 months the... See more

Rated 1 out of 5 stars

I bought 1+1 sunglasses, one pair came good, the other one was damaged. I returned the same day the other pair and after 3 weeks did not get any response. I sent 20 emails and messages on Facebook but... See more

Company replied

Rated 1 out of 5 stars

I recently purchased a watch from this “company” and was incredibly disappointed with the product and the customer service. The watch was defective and the took forever to respond, they wanted me to s... See more

Company replied

Company details

  1. Fashion Accessories Store
  2. Sunglasses Store
  3. Watch Manufacturer
  4. Watch Store

Written by the company

Marco Loretti is the ultimate fashion brand for the chic and fashionable.  Our collection of watches and sunglasses are designed to turn heads and make a bold statement.  Whether you're looking for a sophisticated and classic look or something bold and trendy, Marco Loretti has got you covered.  Our watches and sunglasses are not just accessories, but they are an extension of your personality, your style, your sex appeal.


Contact info

All reviews

(72)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

2 months ago I bought 2 watches

2 months ago I bought 2 watches. 1 white and 1 suppose to be blue but the messed up and sent me black.

Never responded about the problem. Fine. I left it like that.

Now after 2 months the white one stopped. Do not work anymore. I talked with somebody on facebook messenger, they told me to send an email. I did and nothing happened anymore.

They do not have a phone number to talk with them in case of such problems. Just mails like 20 years ago.

First and the last time when I will buy from all this scammers.

August 26, 2024
Unprompted review
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Rated 5 out of 5 stars

bought 1+1 glasses

I bought 1+1 glasses. The others were different from the ones I ordered. I contacted M L because they didn't suit me. I got a reply that I could ask for others or a refund. They surprised me very positively because they refunded the entire amount of the bill. They also didn't ask return. I use one and they are of very good quality, they come in a nice box with a cloth for wiping. Thank you Marco Loretti. You have my trust and I will continue to be your customer.
Thanks.

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

I bought 1+1 sunglasses

I bought 1+1 sunglasses, one pair came good, the other one was damaged. I returned the same day the other pair and after 3 weeks did not get any response. I sent 20 emails and messages on Facebook but nothing.

August 17, 2024
Unprompted review
Marco Loretti logo

Reply from Marco Loretti

Dear Sir or Madam,

I hope this message finds you well.

First and foremost, I want to sincerely apologize for the inconvenience you've experienced with your recent purchase. We truly appreciate your business, and it’s disheartening to hear that the second pair of sunglasses you received was damaged. Your satisfaction is our top priority, and I'm sorry that we've fallen short in this instance.

Due to the peak summer season, we’ve been managing a high volume of orders, and unfortunately, some things might have slipped through the cracks. This is by no means an excuse, but I want to assure you that we are committed to resolving this matter as quickly as possible.

Could you please provide us with your order number and any additional details regarding your return? Once we have this information, we will prioritize your case and ensure that the issue is resolved to your satisfaction. Whether it’s a replacement or a refund, we are here to make things right.

Again, I apologize for the delay and any frustration this has caused. Thank you for your patience and understanding. We look forward to resolving this for you promptly.

Best regards,
Marco Loretti Team

Rated 1 out of 5 stars

Scam likely

I haven’t recived my package yet, so I can’t say anything about the quality of the product. However, my card was charged twice for one product. I would like to be refunded the amount of money that was charged (101,98€) or legal action will be taken.

May 13, 2024
Unprompted review
Marco Loretti logo

Reply from Marco Loretti

Dear Anton!

Thank you for your feedback.

We apologize for any confusion regarding your recent orders. It appears that two separate orders were placed for the same product, with different payment methods. One order was set for cash on delivery and the other was paid by card. As clarified in our email, you can choose to reject the cash on delivery package and accept only the prepaid one.

We value your satisfaction and are committed to resolving this issue. If you need further assistance, please don't hesitate to reach out to our customer service team.

Kindly consider updating or removing your review once this matter is resolved.

Best regards,
Marco Loretti Customer Support

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Rated 5 out of 5 stars

Marco-Loretti Portofino red watch

I couldn't be more delighted with the Marco-Loretti Portofino watch, which I gifted to my boyfriend for his birthday. Watch has become a cherished accessory for him. With the added bonus of Marco-Loretti's customer support, this watch has truly exceeded all expectations, making both my boyfriend and I extremely happy with this purchase.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

10/10!!

Fast delivery. Very good quality of the watch and sunglasses!!!

March 15, 2024
Unprompted review
Marco Loretti logo

Reply from Marco Loretti

Good day,

Thank you for your reply.

We are glad that you are satisfied with our watch :)

Rated 5 out of 5 stars

Great Buy

I bought the package deal one for me and one for my business partner. It came in less than a week and I am very happy with the watches. Great buy and would definitely purchase from you guys again. Be Blessed

December 8, 2023
Unprompted review
Rated 4 out of 5 stars

honest rewiew

i got a burnaro for my bday and its an ok watch the only thing i dont like about it its the date thingits glitcy and sometimes stuck but overall a dood watch

October 22, 2023
Unprompted review
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Rated 1 out of 5 stars

Ordered my watch then a few days later…

Ordered my watch then a few days later i was told to send my personal info to someone before shipping can be completed. NO OTHER WATCH COMPANY or SHIPPER DOES THAT. So i believe this is a scam

Hopefully i get my $ back, waiting to see what happens

September 14, 2023
Unprompted review
Marco Loretti logo

Reply from Marco Loretti

Good day,

As we already told you by email. It is no scam. You can contact DHL, and they will give you a detailed explanation.

Sadly, airports and delivery companies have strict rules about importing shipments into the United States and their recipients.

You will receive your refund as stated this week.

Kind regards

Rated 1 out of 5 stars

Huge mistake buying from this “company”!

I recently purchased a watch from this “company” and was incredibly disappointed with the product and the customer service. The watch was defective and the took forever to respond, they wanted me to ship the product back to Slovenia from the US, but did not provide a shipping label or any other information besides the “address” where I was supposed to send it. The customer service was non-existent. I would strongly advise against buying anything from this “company”. Avoid them at all costs.

June 27, 2023
Unprompted review
Marco Loretti logo

Reply from Marco Loretti

Dear customer.

We are sorry to hear that our watch did not meet your expectations.

We want our customers to be satisfied, so we appreciate and take your comments about our wristwatch and support seriously.

Please email us at info@marco-loretti.com, where we will check the matter, agree on a refund, and resolve the issue favorably.

Rated 1 out of 5 stars

How can I get a refund??

Need a return label the watch was not what I expected too small!

July 25, 2023
Unprompted review
Marco Loretti logo

Reply from Marco Loretti

Dear customer.

We are sorry to hear that our watch did not meet your expectations.

We want our customers to be satisfied, so we appreciate and take your comments about our wristwatch and support seriously.

Please email us at info@marco-loretti.com, where we will check the matter, agree on a refund, and resolve the issue favorably.

Rated 5 out of 5 stars

First Watch - Worth it

I looked for a wristwatch for a while now, wanted somewhat unique but nice look for my first own watch, and when I found this, it was love at first sight. I bought a 'PORTOFINO BLUE', it arrived after 3 days (today), which here is fast. The weight is good, you can feel it on your wrist, the look is as good as on the pictures, the price is totally nice. Overall I'm very happy with it.

July 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Love the details

I really love the watch. I think the quality and attention to detail is really top notch. Feels much more expensive than what it was

April 10, 2023
Unprompted review
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Reply from Marco Loretti

Thx for your positive feedback!

Rated 5 out of 5 stars

I Simply love to wear them

Glasses are wery comftarable, corectly made with high designed style and special frame. I simply like and enyoy to wear them.

August 20, 2022
Unprompted review
Marco Loretti logo

Reply from Marco Loretti

Thanks Marko! We're sure you look great with them 🫶

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Rated 5 out of 5 stars

Superstars

I have had an amazing experience with these glasses me and my son look like two superstars...✨🌟🌟⭐

April 7, 2023
Unprompted review
Marco Loretti logo

Reply from Marco Loretti

Yaaaas, we're super happy to hear that!

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