MAGIC JOHN Reviews 

484
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease and simplicity of product installation, often highlighting the seamless application process without bubbles or dust. Reviewers frequently praise the exceptional customer service, noting quick responses, helpful staff, and a willingness to resolve issues like incorrect orders or product defects. This positive interaction with support often leads to customers receiving replacements or assistance, enhancing their overall satisfaction. However, opinions on product quality and durability are mixed, with some users reporting that screen protectors cracked or scratched easily, contrary to advertising claims. Some people also felt that certain products, like privacy screens or cases, did not meet expectations regarding functionality or longevity. A few other people also felt that the product quality was not better than generic alternatives, despite the higher price point.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with the... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction, highlighting... See more

Customer service

Reviewers mention positive feedback about customer service, often describing it as exceptional, amazing, and... See more

User experience

Clients share positive opinions on user experience, particularly regarding the ease and speed of installation... See more

Order

Users describe ambiguous interactions with order, with many customers praising the company's customer service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have bought screen protection for my IPhone 17 Pro and lens protection. Both fit great and easy to install. I had to ask for an invoice to customer support since it wasn’t available with... See more

Company replied

Rated 4 out of 5 stars

Somewhat disappointed with the product however I must say it has done its job as I still have a clean new phone screen. 4 protectors in 1 month tho, diabolical to me but Aly in the CS Dept was amazing... See more

Company replied

Rated 3 out of 5 stars

Disapointed only ONE protector in box (most brands provide 2 for same price). Cracked within days. No better than any other glass protector. I will give a smidge better performance than others when it... See more

Company replied

Rated 5 out of 5 stars

The product feels of high quality. I bought the protective case and the screen protector. The case is beautiful, the material feels nice and of good quality. The screen protector is fantastic. The add... See more

Company replied


Company details

  1. Cell Phone Accessory Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Company

Written by the company

Founded in 2010, MAGIC JOHN specializes in crafting high-quality screen protectors. We prioritize user experience, delivering innovative products and swift, reliable service. Thanks to our unique and creative approach to film application, we’ve built a loyal global community of over 10 million users. With 15 years of expertise, MAGIC JOHN has been perfecting screen protectors for over a decade. Launched as our own brand, we bring innovation to life with patented application techniques, featuring dual-tempered and aluminum-infused tempered glass. Our meticulous 17-step process, including S-class vacuum plating, ensures uncompromising quality in every detail. Our flagship Dust-Removing Screen Protector leads the way, complemented by a range of phone cases and premium mobile accessories. At MagicJohn.com, we’re committed to delivering exceptional service, tailored to our customers’ needs and desires. Maximizing your satisfaction is, and always will be, our top priority. At MAGIC JOHN, we ensure swift delivery so your order arrives fast every time, backed by a 30-day hassle-free return policy for worry-free shopping. Our dedicated support team is always here for you, whenever you need us, while our secure checkout guarantees safe payments with complete peace of mind.


Contact info

3.7

Average

TrustScore 3.5 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(484)

334 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had to contact customer service…

I have had to contact customer service twice for errors I made with my order! They have been incredibly accommodating and supportive in getting me the right products even with my own errors! Thank you so much!!

July 11, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you so much for your kind words! 😊 We’re happy to help and truly appreciate your support. We’re glad we could assist you and make sure you received the right products. Enjoy your MAGIC JOHN products! 💙

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Rated 5 out of 5 stars

Screen protector and phone case

I ordered a phone case for iPhone 16 Pro Max fits perfectly and it's good quality, the magnet is actually strong and can hold the phone steadily. Also ordered the screen protector for iPhone 16 and I'm very pleased with it so far. It was quite easy to install, the screen is actually smoother than with most other products.
Also a huge shoutout to Aly from Customer Support, very helpful and nice, helped me clear the mistake I made when I was choosing the model of phone for the phone case.

July 13, 2026
Unprompted review
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Reply from MAGIC JOHN

Thank you so much for your wonderful review! 😊 We're thrilled to hear you're happy with both the phone case and screen protector. Your kind words about Aly truly mean a lot and will be shared with our team. Enjoy your products, and we're always here if you need anything! 💙

Rated 5 out of 5 stars

This review is only about customer…

This review is only about customer service as I haven’t tried the camera covers yet on my phone. But I ordered the wrong ones, completely my fault, and I called them to exchange them and they said not to worry about it. I was to Keep the ones they originally sent and the sent me out the proper ones same day. Amazing customer service.

July 3, 2026
Unprompted review
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Reply from MAGIC JOHN

Thank you for your kind words! We're so glad our customer service could help make things right. We hope you love your camera lens protectors, and thank you for choosing MAGIC JOHN! ❤️

Rated 2 out of 5 stars

Magic John Disappointment

Lets start with the good:

Customer services is great, when there was a problem with my order I was immediately sent a new protector for my phone. The employees were very polite and it was a painless experience which is so important nowadays.

The protector was easy to install and the dust-free applicator was great!

Now, unfortunately, the bad:

The protector itself is not very good. Despite boasting an anti-scratch, heavy-duty features- the product simply doesnt work.
I tripped and fumbled my phone the other day, it did not land hard. However the screen protector was cracked in multiple places, chipped in the corner, and was severely scratched. All this from a maybe two foot drop as I was walking to work.
The protector also didnt feature the privacy-darkening tilt. Though maybe I simply bought the wrong one.

I have purchased tempered glass protectors off Amazon at half the price that held up better.
It's been a huge disappointment. After watching all the ads I was excited to try this product. It felt like an investment in my new phone, especially at the price.

I would have given a 1 star of it hadnt been for the first 2 good mentions.

My advice: you can find the equivalent or better for cheaper.

July 7, 2026
Unprompted review
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Reply from MAGIC JOHN

Thank you for taking the time to share such detailed feedback. We truly appreciate both your kind words about our customer service and your honest comments about the product.

We're very sorry that the screen protector did not meet your expectations. Please rest assured that if the issue is caused by our product, we will take full responsibility and provide a satisfactory solution.

We've already reached out to you directly via email and look forward to resolving this for you as soon as possible. Thank you for giving us the opportunity to make things right.

Rated 4 out of 5 stars

Excited to try these out

Excited to try these out, was bummed mine somehow got cracked within the first 2 weeks eventho I had not dropped my phone? Magic John customer service was wonderful tho and already got on sending me a replacement. Hopeful this was just a flawed screen protector to start and won’t happen with the next one.
Easy to install and I do like it, hoping this next one goes better for wear.

July 6, 2026
Unprompted review
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Reply from MAGIC JOHN

Thank you for your feedback and for giving us the opportunity to make things right. We're sorry to hear about the issue with your screen protector.

Please rest assured that we'll take full responsibility and are committed to providing a satisfactory solution. We hope your replacement performs perfectly, and if you need any further assistance, we're always here to help. ❤️

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Rated 5 out of 5 stars

Its great

It’s fire. I ordered the wrong one and they sent me a second free one. They’re the best. Xoxo Mr Magic.

July 12, 2026
Unprompted review
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Reply from MAGIC JOHN

Thank you so much for your awesome review! 😊 We're glad we could help with the order and that you're happy with your experience. Your support means a lot to us. Enjoy your MAGIC JOHN products! ❤️

Rated 5 out of 5 stars

First cover saved my wife's iphone 17…

First cover saved my wife's iphone 17 pro from a display damage.
Just the Magic John glas was broken.
Reordered immediatly. High recommendation!

July 10, 2026
Unprompted review
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Reply from MAGIC JOHN

Thank you for your great review! We're delighted to hear the screen protector protected your wife's iPhone 17 Pro from damage. We truly appreciate your trust, recommendation, and continued support. Enjoy your new screen protector! ❤️

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service
Had some issues with my order and they took the time to help me get the correct item shipped as soon as they could.

July 11, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you for your kind words! We're glad our customer support team could help resolve your order issue and get the correct item on its way. We truly appreciate your support and hope you enjoy your MAGIC JOHN products!

Rated 5 out of 5 stars

Fantastic Customer Support

I recently got a new cell phone and watch so I did some research and found the Magic John reviews and decided upon them. They were very easy to install and look very nice, the touch response on my phone is excellent and the camera lens cover is wonderfully clear. I did make one error when I placed my order and so I received an incorrect protector for my watch, I contacted customer support and got a very quick response that they would send me out the exact one I need for my watch, again the error was on my part but they were willing to provide what I needed. They went above and beyond with their product, I am very pleased and will recommend them to my friends.

July 11, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you for your wonderful review! We're so happy to hear you're enjoying the products and that our customer support could help resolve the order issue quickly. Your recommendation means the world to us. Thank you for choosing MAGIC JOHN! ❤️

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Rated 5 out of 5 stars

Best Quality Product & Customer Service

I purchased my first Magic John screen protectors several months ago and loved them. The quality was fantastic and both screen protectors did their job well (as on two separate occasions, I dropped my phone on a rock, chipping the protector but leaving my phone unharmed).

When ordering my second pair, I accidentally selected the wrong size. After reaching out to customer service, I couldn’t be more pleased. A very kind representative named Ally took care of the situation and arranged for the correct product to be sent my way.

My experience with Magic John has been stellar, and I’m sure that I will be a lifetime customer after this experience.

July 11, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you so much for your amazing review and continued support! We're delighted to hear our screen protectors kept your phone safe and that Aly was able to help with your order. Your kind words mean a lot to us, and we're honored to have you as part of the MAGIC JOHN family! ❤️

Rated 5 out of 5 stars

Customer service is absolutely incredible

Customer service is absolutely incredible;they message back within 2 days and are really professional,but still kind,good quality and would absolutely recommend it

July 11, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you so much for your wonderful review! We're delighted to hear you had a great experience with both our products and customer service.

If you don't mind, could you please share your order number with us? We'd love to look up your order and personally thank you for your support. ❤️

Rated 4 out of 5 stars

Great screen but phone case might be an issue

The screen is great quality and the process in applying the screen is reasonably straight forward. I had adhesion issues when I put my Quad Lock case on the iPhone.
In the conversation with Magic John staff, they were sympathetic and supportive. There doesn't seem to be a work around with heavier iPhone cases. However Magic John have sent me a complimentary screen protector and I will try again to see if I can get it a bit bette, but I think the phone cover is an ongoing issue.

July 11, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you for your honest feedback and for recognizing our customer service. We're sorry to hear about the compatibility issue with your phone case.

Please don't worry—we'll take full responsibility and do our best to make things right. We hope the complimentary replacement works better, and if you need any further assistance, we're always here to help. Thank you for your support! ❤️

Rated 5 out of 5 stars

Quick fix

I ordered the screen protectors and a case. The screen protectors have been excellent and I really like that there is the privacy option. I received the wrong case unfortunately, but Aly with customer service was really helpful in getting the right one sent out. I’m excited for the case to arrive but otherwise I’m really happy with my purchase despite the mistake!

July 8, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you so much for your understanding and kind words! We're glad you're enjoying the screen protectors, and we're happy Aly could help resolve the case issue. We hope your new case arrives soon and that you love it. Thank you for choosing MAGIC JOHN!

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Rated 5 out of 5 stars

Awesome customer service and very fast…

Awesome customer service and very fast replacement for an Item that I damaged deffinatly story would recommend any and all products and service to anyone who asks

July 10, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you so much for your kind words! We're delighted to hear you were happy with our customer service and replacement process. Your recommendation means the world to us. Thank you for choosing MAGIC JOHN! ❤️

Rated 5 out of 5 stars

Checking all my expectations

So far all the items I bought from Magic John meet all my expectations. I love how products were thoughtfully and intentionally made for the consumers. And this is not just 1 product . I bought several and they were all exceptional and not to mention the very good and efficient customer service.

July 10, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you so much for your amazing review! We're thrilled to hear our products and customer service have met your expectations. Your support and trust mean a lot to us. Thank you for choosing MAGIC JOHN! ❤️

Rated 5 out of 5 stars

Aly is the best

Aly is the best, I made an error on my end when I ordered from magic john and she helped though correcting the order with no additional charges please give Aly a raise ! Thank you from a real person.

July 9, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you so much for your wonderful review and kind words! 😊 We're thrilled to hear Aly was able to help.

Would you mind sharing your order number with us? We'd love to pass your compliments along to Aly and make sure she gets the recognition she deserves.

Thank you again for your support!

Rated 5 out of 5 stars

I realized I had ordered the wrong size…

I realized I had ordered the wrong size and emailed their support team asking if I could get a refund and they offered (same day) to send me an entirely new one. Extremely good customer service as well product.

July 7, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you so much for sharing your experience! 😊 We’re glad our team could help resolve the issue quickly and provide you with the right solution. Your satisfaction means a lot to us, and we truly appreciate your support and recognition of our customer service. We’ll continue doing our best to provide great products and service!

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Rated 5 out of 5 stars

Great product!

Great product!! I got the wrong size and emailed them. Customer service responded super fast and send me the right one. Thank you.

July 6, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you so much for your wonderful feedback! 😊 We’re happy to hear that our team was able to assist you quickly and provide the correct product. Your support and appreciation mean a lot to us. We’ll continue working hard to provide great products and service!

Rated 5 out of 5 stars

Great products, great service

Great products, great service. When one of my cables failed even past the warranty they still replaced it as a sign of good faith. Every product I’ve used otherwise has been great quality. Highly recommend.

July 7, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you so much for your kind words and support! 😊 We’re thrilled to hear that you’re happy with our products and service. Your trust and recommendation mean a lot to our team. We’ll continue working hard to provide high-quality products and the best possible customer experience!

Rated 5 out of 5 stars

First i had a issue in a cargo shipment…

First i had a issue in a cargo shipment that was lost, magic john refunded me.
Then one of my screen protections got a screcht out of nowhere, i truly dont know how it happened and they gave me a replacement.
Excelent company

July 5, 2026
Unprompted review
MAGIC JOHN logo

Reply from MAGIC JOHN

Thank you so much for your kind words and support! We're glad we could help resolve the issues and that you're happy with our service. We truly appreciate your trust in MAGIC JOHN and look forward to serving you again!

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