Hospitable Reviews 

Our holiday started with a major disappointment and only got worse.

We booked and paid in full for a holiday house for up to eight people more than six months before our arrival. Just before our trip, our booking was cancelled, leaving us with no real choice but to accept a replacement: a very old, worn basement apartment that was nowhere near the standard of what we had originally booked.

The apartment itself is outdated and poorly maintained. The TV has never worked, but we decided not to complain about that. We came on holiday, not to watch television.

However, what is completely unacceptable is that there has been no internet connection for the first five days of our stay. In today's world, reliable internet is a basic service, not an optional extra. We have repeatedly contacted the responsible staff every single day since our arrival, but nothing was done to resolve the problem.

As a direct result of their failure to provide the advertised service, we have already spent more than €150 on mobile data just to stay connected.

The most disappointing part is that nothing happened until we informed them that we were considering sharing our experience on social media and review platforms such as Trustpilot. Only then did someone finally come to inspect the internet connection, just to say that he will have to come back next day to solve the problem. It should never take the threat of a public review before a company starts taking its customers seriously.

The people staying in the apartment above us have experienced exactly the same internet problem, which clearly shows that this is not an isolated issue or something caused by us.

Everyone can make mistakes, and technical problems can happen. What separates a good company from a bad one is how those problems are handled. Unfortunately, this company has shown very poor communication, little sense of responsibility, and no urgency in resolving an issue that should have been treated as a priority from day one.

We understand that older accommodation may have imperfections, but cancelling a booking at the last minute, providing significantly inferior accommodation, and then leaving guests without internet for five days while ignoring repeated requests is simply unacceptable.

Based on our experience, we cannot recommend this company and would strongly advise future guests to think carefully before booking.

I'm using hospitable for a few years now, i'm even paying for the priority support. But the last few weeks the support is not what it used to be, they tell me to answer in 24h hours through whatsapp but they ignore me, close the ticket abruptly without explaination. This has made me decide to switch providors because I cannot build on what i can't trust.

This is the worst channel manager ever. I spent 4 hours setting it up during a long flight. That includes bank account, listing information, verifying ID with drivers license. The program makes false listings, screws up the calendar and is absolute horrible. The AI support is a little helpful, but the hard issues it does not help. By the way, I work with software and only setting up one property. Do not use or believe this is a good program. Trust the bad app reviews and other sites. And yes, I was setting it up with my laptop.

The product is good and the team are really lovely when you speak to them but when you need help it often takes several days to get a satisfactory reply which just isn't acceptable when you're dealing with business critical issues.

Amazing company! It's one of the few companies I've come across that truly cares about their clients, is honest, trustworthy. I feel fortunate to be a client of theirs. Yes, that's crazy that I'm feeling forturnate but that's how much they care about creating a product and making it the best.

Great company and great CEO. I love the town halls every two weeks. Very few companies do this, and I appreciate that they take the time to hear our concerns and questions.

I love Hospitable and as a host I cannot recommend it enough. The customer service is top notch and it feels like they're on my team. The app has so much to offer and makes my job 100x easier.

The onboarding experience was great. Truly enjoying the application and automation!

I paid extra for the training and gets my account up and running and I couldn't imagine being able to figure it all out myself. Even with those sessions now finished every week I need help with something or a question arises. Currently I am really disappointed in their customer service. Twice now I had an issue and a real human didn't reply back via email until two weeks later!?! They should be able to assist customers in a reasonable time frame.

I truly love hospitable and especially love the automatic responses to our guests. This helps free up my time so much.

Have you ever used a product and couldn't wait to tell everybody how much you loved it? For me, it's been Hospitable! They had made my life so much easier as a host with all of their integrations. I remember the days of manually sending door codes and messages. Those days have been gone ever since I made the switch to Hospitable. I'm so thankful I found them years ago to manage my property.

I've used Hospitable for years! I upgraded from Host to Professional after attending a Las Vegas Hospitable Master Class, and it's one of the best tools I've invested in for my short-term rental business. It saves me hours with automated messaging, cleaner coordination, and seamless guest communication. Their support team is responsive and incredibly helpful. I trust Hospitable so much that I recommend it in my STR Start-Up Guide, The Perfect Hostess, because I only share tools I personally use and love.

Hospitable makes my STR has hands-free as possible. The automated messaging, scheduling my cleaner with the turno integration and automatically changing my door lock codes saves me a ton of time and stress.

I've had a great experience using Hospitable. It has made managing my listings across multiple booking platforms incredibly easy and has saved me a lot of time by keeping everything in one place.

The standout feature for me has been the dynamic pricing tool. It literally paid for itself within my first two bookings by optimising my nightly rates, making it an easy investment.

The platform is intuitive, reliable, and has streamlined my hosting workflow significantly. If you manage properties across multiple platforms and want to automate the day-to-day tasks while maximising your revenue, I'd definitely recommend Hospitable.

I've had a great experience with Hospitable. It is one of the most trustworthy and comfortable platforms for managing short-term rental properties. The platform is easy to use, saves a lot of time, and makes hosting much more organized.

I especially appreciate how it simplifies day-to-day tasks and helps hosts provide a better experience for their guests. Whether you're new to short-term rentals or an experienced property manager, Hospitable offers reliable tools that make the process smooth and stress-free.

I highly recommend Hospitable to anyone looking for a dependable, user-friendly platform. It has made property management much easier, and I'm very satisfied with the overall experience.

I love how hospitable is trying to make everything so user friendly BUT when a problem does occur - there is no on there to help. Smarty can only take you so far and often is is days to weeks before you hear from someone. I love mogul options like owner portal. The onboarding process needs to be more seamless for integrating bank accounts and owners etc. Its tedious. The guest portal needs work but still great concept. Overall I can tell Hospitable is really making strides and we are happy we switched. I just hope they continue to fix the nuances that can really make things slower to start:)

We have been using Hospitable since 2023, after having experience with other PMS platforms, and it has proven to be a very useful and functional tool for managing our short term rental operations. The platform is reliable and intuitive, with a clear focus on efficiency in day to day management. We also appreciate the consistent release of new features that are genuinely useful and well thought out. The community is active and helpful, which adds value when sharing experiences and best practices.

Really disappointed with Hospitable's customer experience and the system is having constant issues.

I keep on experiencing double bookings like on every single booking.

Their customer support gets back to you after 4-5 days if you arr lucky and to use any integrations, apart from the Essentials plan you need to pay and upgrade.

Would I recommend this platform? Long story short "No"! I would rather use other pms/channel managers and I have already started looking and searching elsewhere.

Not worth it.

Once you have more than 1-2 properties, Hospitable makes managing properties and guests much easier and less time consuming

I love Hospitable, it makes my life so much easier as a host and I’ve always gotten raving reviews on how responsive I am when this app does 90% of the heavy lifting for me. Highly recommend it. The app is also very thoughtful so user-friendly, even for an amateur like me, but has very advanced functions once you elevate to a more advanced host.